Mercedes-Benz of Arlington an American Service Center Company

Efficient and fast service 😁 Working at Nordstrom, I’m very familiar with customer service. Luckily, KIT figured out that my car was still under warranty so the repair was free. I Working at Nordstrom, I’m very familiar with customer service. Luckily, KIT figured out that my car was still under warranty so the repair was free. I am grateful and so appreciative of his efficient work More

Very professional with a personal touch Service Representative Edwin Cortez anticipates the clients needs and is always prepared to focus on vehicle’s Service requirements while making sure Service Representative Edwin Cortez anticipates the clients needs and is always prepared to focus on vehicle’s Service requirements while making sure that there is minimum lost of time on the client’s part. It is a pleasure to deal with him. The overall staff attention to the client is a fast moving center is remarkable. I have alternative service arrangements but am very comfortable with the Arlington Center. More

Always the best and excellent service We have know Hugh McGuire and been ASC customer for over 25 years. The services have always been excellent. Highly recommend this service center to We have know Hugh McGuire and been ASC customer for over 25 years. The services have always been excellent. Highly recommend this service center to anyone. More

09 AMG C63 bought and serviced at ACS I love my AMG C63 and Kit and the technical crew have always done a excellent job, including with some serious engine work. Thank you. I love my AMG C63 and Kit and the technical crew have always done a excellent job, including with some serious engine work. Thank you. More

excellent I have two cars which I service through the dealership. Every year, Kit Cross is my service representative. He is superb...efficient, clear and thou I have two cars which I service through the dealership. Every year, Kit Cross is my service representative. He is superb...efficient, clear and thoughtful in his explanations, and follows up, as promised. More

Always the best We have purchased several Mercedes over the year and have Always been satisfied with sales and service. We have bought cars from Frank Azimi and Ro We have purchased several Mercedes over the year and have Always been satisfied with sales and service. We have bought cars from Frank Azimi and Ron Schaeffer. Our service manager has always been Hugh Maguire. More

Dan Moreau is best service rep @ Mercedes-Benz of Arlington . He really puts the customer first. Admits when a mistake has been made by the dealership and corrects it to the customer's satisfaction ----even be . He really puts the customer first. Admits when a mistake has been made by the dealership and corrects it to the customer's satisfaction ----even before they ask. More

My service manager Derek is always professional and thorough Although I live in Fredericksburg I bring my car to Arlington because of the excellent service I continue to receive. That said, the service is very p Although I live in Fredericksburg I bring my car to Arlington because of the excellent service I continue to receive. That said, the service is very pricey though....I wish there was a way to bring that down. More

courteous and professional Kit Cross always does a great job assessing the vehicle and getting right back to me with any maintenance or repair estimates (time and cost). He is p Kit Cross always does a great job assessing the vehicle and getting right back to me with any maintenance or repair estimates (time and cost). He is professional and never adds any stress to the experience. More

Great. I have known this dealership for a number of years as well as those that work there, from the service, to sales to the financial personnel. Everyone h I have known this dealership for a number of years as well as those that work there, from the service, to sales to the financial personnel. Everyone has been very professional, polite and friendly. The dealership always has a refined and pleasant atmosphere. I have known my Service Manager, Dan Moreau, for a number of years, he is always very professional and has a great smile and a kind word. John Monroe, the financial adviser, is always very kind, patient and does a great job in explaining any questions posed to him. I just met Greg Smoak, he too was very professional and helpful. All those that I have dealt with have always taken the time to talk with about any questions I have at the time. Thank you for your attention and great service. More