Mercedes-Benz of Arlington an American Service Center Company

Looked online for a 2016 Mercedes E63 Saw a certified Mercedes e63 online and asked about it and within seconds max put everything together and I drove 5 hours to pick up the car. He sent Saw a certified Mercedes e63 online and asked about it and within seconds max put everything together and I drove 5 hours to pick up the car. He sent all the information over email and text. More

MB Arlington Teamwork My right rear tire required replacement. My regular service advisor's team was full up. He arranged with the EXPRESS Service to replace the tire and My right rear tire required replacement. My regular service advisor's team was full up. He arranged with the EXPRESS Service to replace the tire and found a second nail in the left rear tire. I was in and out in a short time because of the TEAMWORK between Kit Cross and the Express Service Adsvisor. More

Great I always have an exceptional experience at Mercedes Benz of Arlington. They treated like family. And they are always there to help with any services I always have an exceptional experience at Mercedes Benz of Arlington. They treated like family. And they are always there to help with any services. More

Excellent and professional repair service I was very impressed with the M-B collision center operation. Chris Quinn kept me regularly informed about the status of repairs, and the coordinatio I was very impressed with the M-B collision center operation. Chris Quinn kept me regularly informed about the status of repairs, and the coordination between the M-B center, my insurance company, and the rental car company took place smoothly. I would not hesitate to use the center again if the need arose, and would certainly recommend it to others. More

Excellent Service Based upon my years of interacting with MB of Arlington, the reputation of my Service Manager, Hugh McGuire brings professionalism. The service recei Based upon my years of interacting with MB of Arlington, the reputation of my Service Manager, Hugh McGuire brings professionalism. The service received was outstanding and I can't help but to appreciate the reasonable recommendations to keep my 2012 E350 road-ready. It would be advantageous for management to keep this kind of service going based upon the reputation that many customers appreciate. Lastly, you know I must be appreciative of the excellent reputation of my Service Manager because I travel from Germantown, Maryland to receive excellent and professional service. Thanks MB of Arlington!!! More

Great service I needed new tires. Everything was great and I had my car back in a couple of hours. . I also wanted a deep car wash and they didn't charge me for i I needed new tires. Everything was great and I had my car back in a couple of hours. . I also wanted a deep car wash and they didn't charge me for it More

Great service I get wonderful service at ASC--and Kit Cross always takes excellent care of me! I get in quickly and my car is always ready when they commit to comp I get wonderful service at ASC--and Kit Cross always takes excellent care of me! I get in quickly and my car is always ready when they commit to completion. More

Service center is now jiffylube scam I had been going to the dealership for service for 10 years. Now they have become like jiffylube with trying to get you to fix things that don't need I had been going to the dealership for service for 10 years. Now they have become like jiffylube with trying to get you to fix things that don't need fixing. Took my car in for a 4 wheel alignment. They left me a voicemail message stating that I needed a new tie rod and new adjustment bolt. Told me around $350 dollars. Did the work with no authorization... Final price came in over $600. I went and picked up the car and it had severe Bump Steer in the alignment and they had ripped the driver side door handle off. I then took the car back. They then claimed that I needed to spend $1097 more on ball joints. Hmm, I had just replaced both of them in the last 24 months with a different mechanic. So, I go to the dealership again and Kit questions my integrity stating that they don't know if the bump steer existed before I brought in the vehicle - after being a loyal customer for 10 years. I then asked for the service manager. When I explain to him the situation, he tells me to now go for a test ride with a shop foreman. Magically the bump steer is gone now. The foreman stated during the test drive that the alignment mechanic had it back up on the rack and wasn't sure if he had made further adjustments. Obviously I didn't need ball joints... Unfortunately, this dealership is now in scam mode. I will never go there again. More

Recall Service on my GLC 300 Took my 2018 GLC 300 in for a recall service on the rear passenger seat belt.The place is a little tight when I have to move my car to the second lane Took my 2018 GLC 300 in for a recall service on the rear passenger seat belt.The place is a little tight when I have to move my car to the second lane, I accidentally scratched the left front side of the car against the wall. The Service Rep Edwin Cortez said he will clean it up for me and boy did he do a good job, the scratch is barely noticeable. That was the highlight of my visit. Edwin Cortez was professional and pleasant to work with, he earned the 5 stars I gave for the review. The service was so so because it took almost a whole day instead of a few hours as I was initially informed when I called to make the appointment. More

Repair to Mercedes Benz March 2018 Easy and well done to accommodate my schedule. Kit Cross at Mercedes of Arlington goes above and beyond to ensure I can get top quality service at my Easy and well done to accommodate my schedule. Kit Cross at Mercedes of Arlington goes above and beyond to ensure I can get top quality service at my convenience, whether scheduled or in an emergency. It is much appreciated as I work long hours and travel extensively, but of course need to maintain my car. I am thrilled that I can simply call Kit and all is handled between service and even body work - all is coordinated, including rental vehicle. More