Mercedes-Benz of Arlington an American Service Center Company

The best service department! Highly recommend this service department! Dave Smith and his team always deliver an exceptional service experience! Consistent positive experience! I’ Highly recommend this service department! Dave Smith and his team always deliver an exceptional service experience! Consistent positive experience! I’ve referred many clients to David Smith over the years. More

Always a fantastic experience I never have made an appointment, it’s always a last second event (car maintenance issues are surprises), and my service advisor learned my name immed I never have made an appointment, it’s always a last second event (car maintenance issues are surprises), and my service advisor learned my name immediately, always has gone above and beyond, and it’s almost always been a great experience. Granted I ALWAYS have a warrantee otherwise the costs would make me far less enthusiastic. More

Stellar Service - Stellar Follow-Through From my initial call last week with Malick Faye, my sales consultant - through the financing process with Carl Durham, my purchase experience at Merce From my initial call last week with Malick Faye, my sales consultant - through the financing process with Carl Durham, my purchase experience at Mercedes-Benz of Arlington reflected stellar service and stellar follow-through. I found both Malick and Carl to be truly consultative in their approach and they demonstrated a commitment to high-touch customer service, which I always appreciate. They listened intently to my needs and wants, offered expert advice, and ultimately put me in the Mercedes-Benz of my choice. Everything that that they committed to doing was done in a timely and professional manner. More

Friendly,Family place. Because the overall service given shows that all personnel care about the satisfaction of the customer. Edwin, and his tech service my vehicle with th Because the overall service given shows that all personnel care about the satisfaction of the customer. Edwin, and his tech service my vehicle with the utmost care. Mr Luu was able to get me the best deal me over all other sales around Virginia. More

My experience definitely was one that is amazing!!! My experience with the purchase of the GLA 250 was one of ease and simplicity. My sales associate Mr. Malick Faye was amazing!!! Not short of being p My experience with the purchase of the GLA 250 was one of ease and simplicity. My sales associate Mr. Malick Faye was amazing!!! Not short of being pleasant, patient, and professional. I was truly elated with my entire sales experience, and pleased with the vehicle I selected and purchased. I would highly recommend this establishment for any one in the market for a vehicle. Especially a Mercedes Benz. Again, thank you!!! Arlington VA Mercedes Benz Sincerely Mr. Eric Keys More

Awesome experience From beginning to end, Mr. Daniels provided top notch customer service and professionalism! It was a seamless buying experience and I’m super pleased From beginning to end, Mr. Daniels provided top notch customer service and professionalism! It was a seamless buying experience and I’m super pleased with my purchase. More

Annual Maintenance Gary, at American Service Center, Arlington, has always provided outstanding service. He carefully explains the reasons for each segment of the annua Gary, at American Service Center, Arlington, has always provided outstanding service. He carefully explains the reasons for each segment of the annual service and is very helpful at finding the best price. I have never had to return the car for work that wasn't done or was incomplete. I always receive the car in immaculate condition. More

New car purchase Very professional interactions with transparency on all aspects of the purchase. This made the purchasing of a new vehicle less stressful then trying Very professional interactions with transparency on all aspects of the purchase. This made the purchasing of a new vehicle less stressful then trying to negotiate with the other dealerships in the metropolitan area. I would highly recommend working with Mr. Daniels because he will treat you with the utmost respect and definitely be your advocate for the purchase of a vehicle. He was available for follow-up questions and explained every detail on the equipment and usage of the vehicle. More

Excellent service on the lease of my 2019 C300 I have worked with Alvin Daniels before, and was pleased that he found the perfect car for me to lease as my current lease was coming to an end. I ha I have worked with Alvin Daniels before, and was pleased that he found the perfect car for me to lease as my current lease was coming to an end. I have had two black C 300 sedans and hoped to find a silver one this time. I have been driving it for a week and love it! More

Malick Faye and Carl Durham - CPO experts! Malick made my purchase of a 2017 E400 CPO coupe an enjoyable experience. He was knowledgeable and straightforward in his discussions, and he showed Malick made my purchase of a 2017 E400 CPO coupe an enjoyable experience. He was knowledgeable and straightforward in his discussions, and he showed a keen interest in the vehicle’s engineering and high level of technology. He was ”hands-on” without being in my face and worked with me more as a mentor than a high-pressure salesman. He was confident the product would sell itself and it did. Carl Durham made quick and easy work of processing the sale. His discussions of warranty issues and extended warranty options were clear and Easy to grasp. As this was a cash deal Carl did not have an opportunity to discuss finance options, but his professionalism throughout the process left little doubt that he was on top of his game. I had an excellent buying experience and would strongly recommend the Faye/Durham team to anyone. Best to everyone at CPO sales division! More