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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 881 reviews
August 25, 2020
I was very thankful that the service person that came to my home was equipped with a replacement battery for my make/model. It saved me a whole day of having to deal with going to the dealership for servic my home was equipped with a replacement battery for my make/model. It saved me a whole day of having to deal with going to the dealership for service. More
by KLM
Employees Worked With
Henry -- Roadside service
August 15, 2020
EXCELLENT SERVICE & REP I actually have had 2 of your/my MBs in for service actions in the last 3 weeks. Each time, I fortunately was assigned JUAN DEL CASTILLO as my Servic I actually have had 2 of your/my MBs in for service actions in the last 3 weeks. Each time, I fortunately was assigned JUAN DEL CASTILLO as my Service Rep. He is the epitome of professional, thoughtful, insightful customer care and car service. Above and beyond! Exceeded expectations each visit. Thanks so much to Juan, and as always, to Dave Smith!. More
by Jerry C.
Employees Worked With
Juan Del Castillo and Dave Smith
August 04, 2020
The worst car buying experience ever! Avoid Robert Luu and Mike Fisher. They are incompetent at best. It took two days for them to provide a legible buyers order ( the first one looked like it was typed b and Mike Fisher. They are incompetent at best. It took two days for them to provide a legible buyers order ( the first one looked like it was typed by a 4 year old) and in the meantime they sold the car out from under me, even though I had a deposit and full payment prepared. This was a complete waste of my time and a tortuous, broken process. I expected more from a Mercedes-Benz dealer. More
by CJL750
Employees Worked With
Mike Fisher, Robert Luu
July 31, 2020
Everything was fast, picked the car online and went over numbers on the phone and they had the car ready when I got there and quickly in like 30 minutes signed the papers and in 1 hour I was driving my new numbers on the phone and they had the car ready when I got there and quickly in like 30 minutes signed the papers and in 1 hour I was driving my new car, also the sale representative was very nice and helpful, showed me every detail of the car. More
by roxana.mariduena
July 24, 2020
Greg in sales was very patient with me with my wants and decision making . Mike in finance was very knowledgeable and helpful . Very smooth and and quick process . I felt just as important as my purchase ! decision making . Mike in finance was very knowledgeable and helpful . Very smooth and and quick process . I felt just as important as my purchase ! More
by Dollie
Employees Worked With
Greg Smoak
July 24, 2020
GLC Purchase I had a great experience the dealership. Shelton Debraux did a great job. he was very straight forward, honest and friendly. He worked hard to make n I had a great experience the dealership. Shelton Debraux did a great job. he was very straight forward, honest and friendly. He worked hard to make new car purchase easy and fun. Thank you! More
by rdhorvath
Employees Worked With
Shelton Debraux
July 23, 2020
Great service team Dan Moreau is the best. Has been helping us for years. Great guy, great service. Keeps us coming back to Mercedes of Arlington. Thanks Dan Dan Moreau is the best. Has been helping us for years. Great guy, great service. Keeps us coming back to Mercedes of Arlington. Thanks Dan More
by jamesdelorbe
Employees Worked With
Dan Moreau
July 19, 2020
I really enjoyed the whole experience of buying the car from the Mercedes dealership. The service was considerate fast and found the car I was looking for. Great job! from the Mercedes dealership. The service was considerate fast and found the car I was looking for. Great job! More
by Binhmood
Employees Worked With
Joe Popperwell
July 19, 2020
Outstanding service The service was excellent and the repair was done on time as promised. Look forward for the next service. Treated with courtesy and I was welcomed. The service was excellent and the repair was done on time as promised. Look forward for the next service. Treated with courtesy and I was welcomed. More
by tsa435
Employees Worked With
Hugh McGuire
July 17, 2020
Reliably good service Appreciate the reliably good service and customer treatment at MB of Arlington. Clean service lane, attentive porters and knowledgeable advisors. Good Appreciate the reliably good service and customer treatment at MB of Arlington. Clean service lane, attentive porters and knowledgeable advisors. Good availability of appointments when booking online. Thank you. More
by Reviewer
Employees Worked With
Derek Humelsine
