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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

Overview
Reviews
Vehicles
4.8
871 Reviews
Call Dealership (703) 525-2100
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585 North Glebe Road

Arlington, VA

22203

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Showing 871 reviews

August 22, 2024

MB of Arlington -- Absolutely the best! Geoff, Christian and Marvin - many thanks for all you do! Always outstanding support in keeping my diesel in top shape! More

by roque.mutable.0t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian and Marvin, Geoff Smith
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Aug 23, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Wow! Thank you so much for the feedback! I'll be sure to share this with the Service Managers. The entire Mercedes-Benz of Arlington Team appreciates your business and we look forward to working with you again when your diesel needs some TLC. Please feel free to reach out if you have any questions or if we can be of service. Mike Fisher, Business Development Center Manager, 703-284-2575

August 21, 2024

Waiting area could use some improvement. Telephone experience is sometimes confusing. Promised free lifetime car wash at purchase was not maintained. More

by zqtchas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
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Aug 21, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hello Charles. We really appreciate your positive feedback and 4-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Garry was able to provide a good experience. I understand that the current construction makes our Customer Lounge experience less than optimal, but that area is also being refurbished so the next time you visit I think you'll find it to be an upgrade. Interdepartmental phone communication is a challenge we're working hard to improve upon. We value your input and are always striving to make things better. We hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

August 16, 2024

MB of Arlington is so far superior to any other MB dealer that we have been purchasing our new vehicles from them exclusively since 1997. Frank Namin is our salesman of choice and he has always been our fav More

by Dborella2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Zetlin, , Frank Namin, Hugh McGuire, Dave Smith
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Aug 17, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Wow! Thank you so much for the positive feedback! The entire Mercedes-Benz of Arlington Team appreciates your business and hope to see you again soon! Please feel free to reach out if you have any questions or if we can be of service. Mike Fisher, Business Development Center Manager, 703-284-2575

August 15, 2024

JT provided excellent customer service. I would request him in the future. Very knowledgeable and respectful. More

by meadowsbernard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT Tillery, Azzam Altahir
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Aug 16, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi, Bernard. We really appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and your time with my colleague JT was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

July 30, 2024

The service dept has what has kept me buying Mercedes for the last 20 years. More

by peconroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Smoak, Garry Burk
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Jul 31, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We really appreciate your loyalty and thank you for sharing your experience with us! Wow -- twenty years. We certainly do look forward to continuing our relationship Feel free to reach out if there is anything else you need! Mike Fisher, Business Development Center Manager, 703-284-2575

July 22, 2024

Very responsive, professional Both salesman and finance person provided clear info to my wife and myself More

by Michael.perle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio cornacchia, Azzam Altahir
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Jul 22, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Michael, we believe in going the extra mile to ensure that our customers have an exceptional experience with us. That's why we want to take a moment to express our sincere gratitude for choosing Mercedes-Benz of Arlington for your purchase. We are truly honored that you placed your trust in us. Your satisfaction is our top priority, and we are delighted to hear that we met your expectations. We look forward to serving you again and exceeding your expectations in the future. If you have any questions or need further assistance, please don't hesitate to reach out to us! Thank you, Mike Fisher, Business Development Center Manager, 703-284-2575.

July 22, 2024

Larry Stringfield is the best He made everything simple No surprises I followed larry from his previous job More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Stringfield
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Jul 22, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

David, thank you for choosing Mercedes-Benz of Arlington for your recent vehicle purchase. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that Larry was able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

July 19, 2024

I can't say enough about Azzam and Antonio. Azzam from the start of my son's and my visit to Antonio walking me through the process of finalizing paperwork. They both were AWESOME!! as well a More

by shart5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Cornacchia, Azzam Altahir
Report | Print
Jul 19, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for letting us and the community know about your fantastic experience with us! We’ve been a part of this community for over 85 years and it’s great to hear we met our goal of providing great customer service. I'll be sure to share your kind words with Azzam, Antonio and the managers. Let us know if you have any questions or if we can be of further assistance. We hope to see you again soon. Mike Fisher, Business Development Center Manager, 703-284-2575

July 14, 2024

This. was my first experience with this dealership and it was seamless. Np hard sell and very efficient process. More

by bruce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alvin Daniels
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Jul 15, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Bruce, we really appreciate your review and five-star rating and we’re glad that your experience at Mercedes-Benz of Arlington was a good one. Customer service is our main priority and we are delighted to hear that we provided that for you. We hope to see you again in the future! Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

July 11, 2024

Great service for an emergency same day tire issue got me in and out same day More

by lennong11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Report | Print
Jul 12, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We really appreciate your positive feedback and 5-star rating. An unexpected vehicle issue is extremely frustrating and we're glad we were able to ease your pain a little. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

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