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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.8
881 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 881 reviews

June 06, 2023

The Service Technician, Dan, was courteous, professional, and made sure any concerns I had were adequately addressed. More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Jun 12, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you very much for the 5 star review and your kind words. I'm glad to hear that our Service Advisor Dan Moreau able to provide an exceptional experience. We appreciate your patronage and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

June 01, 2023

I recently purchased a GLC300 at Mercedes Benz at Arlington dealer shop and my experience was simply excellent. From the moment I walked in, I was greeted by friendly and knowledgeable staff who w More

by Roundsnowww
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Popperwell
Jun 02, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you very much for the 5 star review and your kind words. I'm glad to hear that we were able to provide an exceptional experience. We appreciate your patronage and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

May 20, 2023

Just completed 5th automobile purchase from Mercedes of Arlington. The sales and service is why I keep coming back in spite of fact that each time I repeat “last new car I will ever buy!” More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Moreau, Joe Popperwell
May 20, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you very much for the 5 star review and your kind words, Tom. I'm glad to hear that Mercedes-Benz of Arlington continues to provide an exceptional experience. We appreciate your continued patronage and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

May 18, 2023

Hugh- my service advisor was absolutely amazing. He was thoughtful, insightful and responsive to my needs. More

by Amos.Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
May 18, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you very much for the 5 star review and your kind words regarding your service advisor Hugh McGuire. I'm glad to hear your experience with our Service Department was a completely positive one. We appreciate your patronage and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

May 14, 2023

Very reliable trustworthy and customer friendly staff and service. Very clean and relaxing waiting area. More

by Nita M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Namin, Hugh McGuire, Garry Burk, Dave Smith, Brian Cahill, Geoff Smith
May 14, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you very much for the 5 star review and your kind words, Nita. I'm glad to hear that Mercedes-Benz of Arlington was able to provide an exceptional experience. We appreciate your continued patronage and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

May 05, 2023

Service was good. .Not great. The window that was fixed only worked properly for 2 days. Now, about 5 days later , the window is working properly again!! More

by Jan-14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
May 08, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for bringing this to our attention. I'm not sure why the window would stop working properly for a few days then revert to proper operation but I've reached out to Gary to get some insight. It's good to hear that now it's working as it should. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

May 03, 2023

My first Mercedes purchase! Excellent salesperson Larry Stringfield. Special ordered my Rose Gold GLA 250 More

by dkunderwood
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Stringfield
May 08, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you very much for the 5 star review and your kind words regarding your experience with our Sales Consultant Larry Stringfield. I'm glad to hear that we were able to provide an exceptional experience, and yes, that Rose Gold color is unique and quite eye-catching!. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

April 30, 2023

This location is generally responsive, and listens to the client as to specific needs. Timing for repairs completion is appropriate. All staff at all levels are respectful. The location is always neat and More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
May 02, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi, Sandy. Thank you very much for the 5 star review and your kind words regarding our dealership. I'm glad to hear that we were able to provide an exceptional experience. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

April 26, 2023

I went to the service center to get something that was broke on the car replaced. The service center did what ever I asked them to do. I was highly impressed with my service tech, Gerry Burke. He conti More

by jkhan45268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Apr 29, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you very much for the 5 star review and your kind words regarding your experience with our Service Advisor Garry Burke. I'm glad to hear that we were able to provide an exceptional experience. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

April 22, 2023

Good service from Jason. Way overpriced for a duplicate key!!! 200 labor charge?380 for fab and a separate 90 for the key! Crazy expensive. More

by j.danza
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Apr 24, 2023 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you very much for the 5 star review Mr. Danza. I'm glad to hear that Jason was able to provide the type of experience you'd expect at a Mercedes-Benz dealer . If you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575

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