Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Arcadia - Service Center
Arcadia, CA
241 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
241 Reviews of Mercedes-Benz of Arcadia - Service Center
Sort by
October 27, 2023
Excellent customer service Car delivered when promised Very attentive personnel Very clean environment Very nice loaner car Very attentive personnel Very clean environment Very nice loaner car More
by Lxs4jb
Employees Worked With
October 16, 2023
Roy Wu was one of the best Service Advisors I have ever had through out the 20 plus years at Rusnak Arcadia. He put a smile on my face and ended up buying another Mercedes Benz afterwards. had through out the 20 plus years at Rusnak Arcadia. He put a smile on my face and ended up buying another Mercedes Benz afterwards. More
by robertwongc230
Employees Worked With
Roy Wu
October 06, 2023
Staff is always pleasant to interact with. Drop off and pick up has been easy every time. I bring both my personal and work vehicles here. Drop off and pick up has been easy every time. I bring both my personal and work vehicles here. More
by Gus Navarrete
Employees Worked With
August 09, 2023
Ophelia has been fantastic to work with. Very responsive and very helpful Always thoughtful with great suggestions and support Very responsive and very helpful Always thoughtful with great suggestions and support More
by Dlrobertsonmd
Employees Worked With
July 27, 2023
Everyone there is so helpful, informative, and great to deal with for whatever the transaction is. I always have a wonderful experience there. deal with for whatever the transaction is. I always have a wonderful experience there. More
by neenmeister1
June 21, 2023
Great, smooth and pretty quick experience. . All questions that I had are answered. Highly recommend. . All questions that I had are answered. Highly recommend. More
by Saenzmonica
Employees Worked With
Other Employees :
Andy Tan, Denise Justice, Christie Rutherford, Allen Hsiang
January 30, 2023
This is the best dealer I have been dealing with. Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and alwa Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and always update me promptly. I extend my service because of Mr. Yohan and the great coffee, cleanliness environment and courtesy at Mercedes. More
by Llc653
November 02, 2021
This Rusnak Dealership also called Arcadia Mercedes Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next da Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next day to complete the service, but Arcadia Mercedes refuses to provides a car for me while they are serving my car until the next day or 2. What kind of dealership is this, I had Kia, not a luxury brand provides a loaner car for me, and this Arcadia Cgeap Dealer would NOT provides a loaner car??? I will buy my new Mercedes 580 NOT at Arcadia, I will buy it at West Covina Mercedes, as they always provide a loaner car for me! RUSNAK IS A BAD CAR DEALERSHIP, I WOULD NEVER BUY FROM THEM IN ANY OF THEIR CAR DEALERSHIPS! CHEAP!!! More
by wlee7337
July 04, 2021
Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Me service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Mercedes-Benz standard Service Advisor. More
by Jason
