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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,378 Reviews

1,378 Reviews of Mercedes-Benz of Annapolis - Service Center

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July 15, 2019

Good Service I was very satisfied with my experience at Mercedes Benz of Annapolis. My car was ready at the time promised, and the cost for my service was what I h More

by Sanman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Engelhard
Jul 17, 2019 -

Mercedes-Benz of Annapolis responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Annapolis. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

Jul 17, 2019 -

Mercedes-Benz of Annapolis responded

Sanman, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

July 15, 2019

Great service!! Alex is always helpful in explaining the services needed and is very accommodating. He even looked into our warranty which helped us out for an electr More

by Ktapper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2019 -

Mercedes-Benz of Annapolis responded

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!

Jul 17, 2019 -

Mercedes-Benz of Annapolis responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

July 15, 2019

Great work Wonderful staff and service. Very efficient and they get the job well done. Highly recommend Alex and his this team for any Mercedes related service. More

by MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2019 -

Mercedes-Benz of Annapolis responded

Thank you for your support! We're happy we could help. Our team is available should you require any extra help. Take care!

Jul 17, 2019 -

Mercedes-Benz of Annapolis responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

July 11, 2019

Great Service! Even though the service center was extremely busy this week, Alex went out his way to help me with a last minute service and a loaner! Always a pleas More

by Anne Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Mercedes-Benz of Annapolis responded

Anne, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

July 11, 2019

Excellent service review Tommy was excellent, attention to detail, friendly service. Definitely makes me want to come back! It took less than 20 minutes to drop my car off and More

by Robert L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Tate
Jul 12, 2019 -

Mercedes-Benz of Annapolis responded

Robert, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Mercedes-Benz of Annapolis as your first choice for service!

July 06, 2019

Another awesome service experience We took her car in for some service work. All the work was completed in a timely manner and brady kept us informed of everything going on with our ca More

by Mparks1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brady
Jul 07, 2019 -

Mercedes-Benz of Annapolis responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Jul 07, 2019 -

Mercedes-Benz of Annapolis responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 03, 2019

It’s the little things Flaws and all my car is still well cared for here! Alex is always kind and a pleasure to work with! I love his personalized professionalism! He define More

by Khicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2019 -

Mercedes-Benz of Annapolis responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Jul 05, 2019 -

Mercedes-Benz of Annapolis responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Mercedes-Benz of Annapolis as your first choice for service!

July 01, 2019

Tire repair I texted Alex concerning a nail in my tire. I brought my car in and was taken care of in the usual courteous, expeditious manner.Alex gave me the nece More

by Sculptmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2019 -

Mercedes-Benz of Annapolis responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 29, 2019

Tommy Tate service advisor Became aware of flat tire while food shopping. Went to dealer to fix tire. Needed to replace tire. Tire was in stock and replacement completed. Servic More

by GeorgeM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz at payment counter, for helping me use credit cards., Tommy Tate
Jun 30, 2019 -

Mercedes-Benz of Annapolis responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 29, 2019

Excellent experience. Great communication, great expertise. All coordinated by Chuck. Superb. Problem solved while I was working. The service department is a main reason my wife and I both have Mercedes from Me More

by BMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2019 -

Mercedes-Benz of Annapolis responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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