Mercedes-Benz of Annapolis - Service Center

Terence Johnson and Tommy Tate rock! Called the MB service line when our car would not start and they sent Terence to help us out. He was mindful of the time and hustled us to the dealers Called the MB service line when our car would not start and they sent Terence to help us out. He was mindful of the time and hustled us to the dealership to get a loaner before they closed for the day. Tommy turned us around with a loaner and got us on our way to get back and meet the tow driver. Outstanding service, as always, from MB of Annapolis! More

Seriously - the BEST customer service anywhere! Huge shout outs to the team of Annapolis Mercedes Benz. We have been patrons for over a decade and we have only had superior service. Even if my MB Huge shout outs to the team of Annapolis Mercedes Benz. We have been patrons for over a decade and we have only had superior service. Even if my MB breaks down, they find a way to make things better - quickly and pleasantly. A special thank you to Terrance Johnson, for yet again rescuing us on the side of the road. He got us to the dealership in time to get a loaner, and took amazing care of us. He turned us over to Tommy Tate who took us over the finish line and had us on our way in moments. And, I have to give a special shout out to Sean Engelhard, who has been our customer service lead for years - he always manages to be there and fix problems - always. I like my Mercedes (this is my 7th) and much of that is because of this service dept. Well done guys! More

Vehicle service I’ve had the pleasure of working with Tommy in the past whereby his customer service was great. As service was needed once again, the consistency was I’ve had the pleasure of working with Tommy in the past whereby his customer service was great. As service was needed once again, the consistency was their. I would recommend him along with this service department to my friends and family. Sincerely, More

Alex Clothier Love Alex, he again, always takes care of any problem that I'm having with my car. Can always call and ask him questions on my car, and he gives me s Love Alex, he again, always takes care of any problem that I'm having with my car. Can always call and ask him questions on my car, and he gives me sound advice. He is extremely personable! More

Attentive and Takes my Issues Seriously I called Alex because I was hearing a sound from the wheel area of my vehicle when I turned. I didn't do a very good job explaining, but Alex took my I called Alex because I was hearing a sound from the wheel area of my vehicle when I turned. I didn't do a very good job explaining, but Alex took my issue serious and offered to conduct a road test with me. During the road test, he heard the noise and offered to have a technician look into the sound, while providing me a courtesy vehicle. The next day Alex called to inform me my axles were damaged and required replacement. The cost was covered in my warranty, which was a bonus. Alex is always attentive to my needs, and is very responsible and knowledgeable. More

Service at Mercedes Benz of Annaplois The service was great. No issues and was greeted by Dave Brady with a welcome and smile. Very professional and inviting. Will continue to use this The service was great. No issues and was greeted by Dave Brady with a welcome and smile. Very professional and inviting. Will continue to use this shop as my primary service shop. More

Professional and knowledgeable! Came to see Tommy recently and he went above and beyond to take care of my needs. Very courteous and a pleasure to work with. Would definitely recomme Came to see Tommy recently and he went above and beyond to take care of my needs. Very courteous and a pleasure to work with. Would definitely recommend Tommy to anyone! More

Sean has been most professional The dealership has been more then I could every ask I. Response to my cars needs and I am very very particular about my vehicle.,in every way. I highl The dealership has been more then I could every ask I. Response to my cars needs and I am very very particular about my vehicle.,in every way. I highly recommend Sean and all the Mercedes team. Thank you Jim Barghorn More

Customer Service I would like to thank Mr. Clothier for his superior professionalism and customer service. In my opinion, he's amazing and a great asset to the Service I would like to thank Mr. Clothier for his superior professionalism and customer service. In my opinion, he's amazing and a great asset to the Service Center at Mercedes of Annapolis. More

Ben Oren-Mercedes Benz Service Center (ANNAPOLIS) Ben is the first person I see when I pull my car into the service lane. He always greats me with the largest, genuine smile and sincere pleasantries. Ben is the first person I see when I pull my car into the service lane. He always greats me with the largest, genuine smile and sincere pleasantries. He is consistent, kind, and just a sweet gentle giant. Ben’s position may get overlooked, but trust me, the impact of him being on the “front lines” and the first to interact with customers can make or break businesses. This young man exudes the professionalism of a true, seasoned professional. Ben, thank you for your excellence. And thanks to Brady, my service advisor, who always takes care of me! More