Mercedes-Benz of Annapolis - Service Center

Great Service On the way to a dental appointment, one of the tires on my GlLK blew requiring a rather quick replacement. I called Annapolis MB and Terrence Johnson On the way to a dental appointment, one of the tires on my GlLK blew requiring a rather quick replacement. I called Annapolis MB and Terrence Johnson was dispatched to render assistance. He arrived with a new tire and was done with the changeover in record time! I highly recommend Terrence for his competence and pleasant demeanor. More

Above and Beyond I discovered that my car wouldn’t start at 11:00 pm. I called Mr Terrence Johnson and he talked me through the process of what to do. He waited on the I discovered that my car wouldn’t start at 11:00 pm. I called Mr Terrence Johnson and he talked me through the process of what to do. He waited on the phone will the technician arrived and my car was charged and started. Terrence went above and beyond. It was a great experience from beginning to end. More

Very professional Terrence was great in a assisting me with getting my car back up and running. He was very professional and knowledgeable. He really made the process Terrence was great in a assisting me with getting my car back up and running. He was very professional and knowledgeable. He really made the process easy. More

Alex is great! Alex has always been extremely helpful and accommodating. He makes going there for service a pleasure, it is very easy, and he is friendly and person Alex has always been extremely helpful and accommodating. He makes going there for service a pleasure, it is very easy, and he is friendly and personable. More

Excellent Service Terrance is very knowledgeable and efficient. He was also friendly and courteous, which is always a plus. Terrance took away my frustration, brought a Terrance is very knowledgeable and efficient. He was also friendly and courteous, which is always a plus. Terrance took away my frustration, brought a calm to the situation and made it a pleasurable experience for me. More

Tommy Tate and team were fantastic. Brought my 2010 Mercedes in for airbag recall. Service was very efficient. In and out of there with clean car within an hour. Tommy Tate was great. Brought my 2010 Mercedes in for airbag recall. Service was very efficient. In and out of there with clean car within an hour. Tommy Tate was great. More

Terrence to The Rescue I called Annapolis Mercedes Roadside Service when my battery died in a parking lot at the shopping center. Terrence was there in less than 10 minutes I called Annapolis Mercedes Roadside Service when my battery died in a parking lot at the shopping center. Terrence was there in less than 10 minutes. He was very friendly and courteous. He made the entire experience pleasant and effortless and I was on my way in no time. More

Roadside Service w/ a Smile Terrence was very prompt and professional during my roadside service call. He quickly assessed the issue; addressed the issue; and recommended and no Terrence was very prompt and professional during my roadside service call. He quickly assessed the issue; addressed the issue; and recommended and noted the importance of regular maintenance. Additionally, he recommended I follow up the roadside call with an in shop repair if I noticed additional symptoms. All is well, I am happily back on the road. Thank you for the excellent support! Terrence is definitely an asset to your Team. More

Roadside Assistance from Terrence Terrence provided me with excellent service. He came to my home not long after I reported my flat tire. He was personable, knowledgeable, and worked e Terrence provided me with excellent service. He came to my home not long after I reported my flat tire. He was personable, knowledgeable, and worked efficiently to resolve the problem. Terrence reminded me that the Annapolis dealership does excellent work. Based on his recommendation I began using the services at Annapolis in lieu of traveling to the Euromotorcars dealership in Bethesda for all of my service needs. More

Roadside assistance Terrance of MB Roadside was professional and courteous when he responded to me needing a jump start. He arrived within a short period of time and had Terrance of MB Roadside was professional and courteous when he responded to me needing a jump start. He arrived within a short period of time and had me on my way. His customer service was great and I look forward to having him service my vehicle again. More