Mercedes-Benz of Annapolis - Service Center

We have owned Mercedes cars and SUVs for over a decade in Florida, New York, and Maryland. We have never experienced a customer service level higher than that provided by Tommy Tate. A true professional and Florida, New York, and Maryland. We have never experienced a customer service level higher than that provided by Tommy Tate. A true professional and what you would expect from a Mercedes Dealership. Annapolis is lucky to have him. More

Great service Alex Has great customer service and is very friendly. He goes above and beyond service and I would greatly recommended him! All the staff is very fri Alex Has great customer service and is very friendly. He goes above and beyond service and I would greatly recommended him! All the staff is very friendly! More

The best experience for years I’ve now owned three Mercedes all because of the service. No exaggeration. They discuss my car as if I am not a female. I’ve never had this treatment I’ve now owned three Mercedes all because of the service. No exaggeration. They discuss my car as if I am not a female. I’ve never had this treatment anywhere else. I owned several Volvos and a BMW new. I dropped the brands solely based on the service department. Both Volvo and BMW were a nightmare to deal with and they would always speak to me as if I know nothing about cars . HUGE pet peeve of mine! Annapolis goes over the top to insure the owner and vehicle are well cared for. I am always beyond impressed. And thank your Mercedes Benz of Annapolis!!! More

Wonderful experience, every time! Alex Clothier makes it a complete pleasure to come into the dealership. He is consistently friendly, knowledgeable and goes above and beyond to ensur Alex Clothier makes it a complete pleasure to come into the dealership. He is consistently friendly, knowledgeable and goes above and beyond to ensure that our experience is first rate. He handles everything with professionalism and always with a smile and kind word, making us feel like we are welcomed like old friends. And of course, all of our service needs are handled seamlessly, as he anticipates and takes care of every issue. We have owned Mercedes for years and switched to Mercedes of Annapolis in December of 2017, when we purchased my latest C300. We have consistently been delighted with the care and service provided by Alex and the team there. More

Recall/Warranty I have nothing by great things to say about the service and support on my almost 15 year old AMG. I had a issue with fumes in my vehicle which is a kn I have nothing by great things to say about the service and support on my almost 15 year old AMG. I had a issue with fumes in my vehicle which is a known issue and the recall/warranty process was painless. The part was already in stock and I was placed on the schedule in a timely fashion. The vehicle feels like new again after the repair was done within the same day of drop off and my vehicle was washed when I picked it up. More

Professional, competent, and excellent customer service Alex takes care of everything whenever I need service. It's quick, professional, and I always leave feeling there was no way the experience could have Alex takes care of everything whenever I need service. It's quick, professional, and I always leave feeling there was no way the experience could have been better. I would highly recommend MB of Annapolis Service Dept, and specifically Alex, to my friends and colleagues. More

Alex Clothier Saves the Day Again As my vehicle was suddenly in need of service, my Service Advisor, Alex Clothier, saved the day once again by making arrangements for the repairs that As my vehicle was suddenly in need of service, my Service Advisor, Alex Clothier, saved the day once again by making arrangements for the repairs that very same morning. Alex went above and beyond to ensure that not only my vehicle was repaired but also came through with a loaner vehicle when they were extremely busy that week. I continue to bring my vehicle into Annapolis for service because I know that I can count on Alex and the service department to exceed my expectations. I wouldn’t dream of taking my car anywhere else. More

Always Freindly My service adviser, Alex Clothier, always helps me with a smile on his face and makes me feel like his #1 customer, whether I have an appointment or n My service adviser, Alex Clothier, always helps me with a smile on his face and makes me feel like his #1 customer, whether I have an appointment or not. More

Great service Alex is always a pleasure to deal with! I called with an issue he got me taken care of the same day. Could not ask for a better experience. Alex is always a pleasure to deal with! I called with an issue he got me taken care of the same day. Could not ask for a better experience. More

Excellent, attentive service Alex is always ready to help in any way possible. He returns calls promptly and keeps you up to date on the progress of your service! Alex is always ready to help in any way possible. He returns calls promptly and keeps you up to date on the progress of your service! More