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Mercedes-Benz of Annapolis - Service Center
Annapolis, MD
1,378 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,378 Reviews of Mercedes-Benz of Annapolis - Service Center
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October 24, 2019
Prompt efficient friendly Service is great and David was great! I used to drive a BMW . The local service at the dealership was terrible. I have been much happier with your ser Service is great and David was great! I used to drive a BMW . The local service at the dealership was terrible. I have been much happier with your service. More
by Lhi
Employees Worked With
David Brady
October 24, 2019
Replace tire and tire realignment Brady was great. Very friendly and efficient. Got me in right away and set up with a loaner without having to wait at all. Highly recommend Brady a Brady was great. Very friendly and efficient. Got me in right away and set up with a loaner without having to wait at all. Highly recommend Brady and the Annapolis Mercedes Service Center. More
by mikeller75
Employees Worked With
David Brady
October 23, 2019
Maintenance check-in Ben Orem has helped me with both of my Mercedes on 2 separate occasions. He is absolutely superb in his professionalism and follow-thru. You are a ver Ben Orem has helped me with both of my Mercedes on 2 separate occasions. He is absolutely superb in his professionalism and follow-thru. You are a very lucky fealership to have him in your employ! So many employees don’t radiate enthusiastic service. Ben does! He is memorable! More
by Lee Hosea
Employees Worked With
Other Employees :
Ben Orem. Valet Team. Plus, he has done sooo much more! , Raphael Powell, Tommy Tate
October 19, 2019
B Service and repair for my 2016 GLE 300d. Always good service at MB of Annapolis. They provided me with a loaner vehicle for the several days my car was there They also kept me informed of the Always good service at MB of Annapolis. They provided me with a loaner vehicle for the several days my car was there They also kept me informed of the progress of my repairs. My Service Advisor, Chuck, is very knowledgeable and always does a great service of tracking progress. My vehicle was properly serviced and cleaned inside and out when I picked it up. I recommend Mercedes Benz of Annapolis for all service needs. More
by Review1
Employees Worked With
October 19, 2019
Tire Repair/Replace Brady did excellent job responding to short notice tire with nail, Got new tire quickly st fair price. He always takes good care of us. Brady did excellent job responding to short notice tire with nail, Got new tire quickly st fair price. He always takes good care of us. More
by Bob550
Employees Worked With
David Brady
October 15, 2019
Great Customer Service I have purchased 2 cars from this dealership and the reason is, Alex and service center is wonderful to work with! They cherish customer service! I have purchased 2 cars from this dealership and the reason is, Alex and service center is wonderful to work with! They cherish customer service! More
by Tara Soesbee
October 14, 2019
Service experience David Brady is such an awesome service advisor and has made my service experience actually enjoyable. I love Mercedes for providing such wonderful ser David Brady is such an awesome service advisor and has made my service experience actually enjoyable. I love Mercedes for providing such wonderful service. We have decided to lease another Mercedes from this Annapolis dealership so we can use the same great service. I always feel so well taken care of here and my car is in the best hands ever!!!!!! More
by Lysu27
October 12, 2019
Always take great care of me and my car. Alex is the best, courteous, efficient, and otherwise just a lovely human. The best Mercedes service associate I have every had. Feeling fortunate t Alex is the best, courteous, efficient, and otherwise just a lovely human. The best Mercedes service associate I have every had. Feeling fortunate that I was lucky to inherit him when the last service associate left. More
by KD
Employees Worked With
October 12, 2019
VIP Treatment at this dealership. Employees were courteous and very professional. Service experience was exceptional. Special mention to the Parts Department as well who resolved a las Employees were courteous and very professional. Service experience was exceptional. Special mention to the Parts Department as well who resolved a last minute issue that I had More
by MB672
Employees Worked With
Parts Department was outstanding., Tommy Tate
October 11, 2019
Outstanding Customer Service Service at MB of Annapolis has always been 5-star and this service visit was no different. My service agent, Alex, is super helpful and always communi Service at MB of Annapolis has always been 5-star and this service visit was no different. My service agent, Alex, is super helpful and always communicates out to me before I have to call in and ask what is going on with my vehicle. There is always a loaner car waiting and someone to deliver my vehicle once finished and take the loaner back if I'm unable to make it down - for whatever the reason. Truly outstanding customer service! Great job!! More
by Philstoner
Employees Worked With
