Mercedes-Benz of Annapolis - Service Center

Alex Clothier in Service is an extraordinary asset to your operation at Mercedes Benz of Annapolis. He is knowledgeable, well organized, remarkable personable, and efficient. My several experiences with your operation at Mercedes Benz of Annapolis. He is knowledgeable, well organized, remarkable personable, and efficient. My several experiences with him over a number of years have always been first rate! He is emblematic of Mercedes Benz regarding quality and fine service. Regards, Mark Edwards Wilson More

They were great! Mike Hiesener & Asher Chaudy provided wonderful service. I was greeted at the door and my problem was addressed quickly and with courtesy. wonderful service. I was greeted at the door and my problem was addressed quickly and with courtesy. More

Great service Alex Clothier has been our service rep for several years and he is great. I think he is the best. He is very patient and is very knowledgeable about Alex Clothier has been our service rep for several years and he is great. I think he is the best. He is very patient and is very knowledgeable about Mercedes. He is very courteous and helpful when we bring our cars in. Alex is the reason I like dealing with this dealership. I hope he has a good new year. Don't lose him. More

I have been in twice recently for unexpected service. Alex always takes care of me promptly and efficiently for scheduled or unexpected service!!! Thank you. Alex always takes care of me promptly and efficiently for scheduled or unexpected service!!! Thank you. More

Had a recall on my E350 and worked with Alex. He was very knowledgeable in the whole process of getting my car repaired and getting me a loaner car. The whole process was very quick and painless. All this be knowledgeable in the whole process of getting my car repaired and getting me a loaner car. The whole process was very quick and painless. All this being said he was a very nice and courteous, More

Alex is the absolute best! He’s always so courteous, professional and patient. Thanks Alex for everything. You’re the reason I keep coming back. professional and patient. Thanks Alex for everything. You’re the reason I keep coming back. More

Alex is a very kind and nice customer service person. He has become a friend to me and my wife. He explains all the repairs a give us an estimate cost. He always give us his best customer service. has become a friend to me and my wife. He explains all the repairs a give us an estimate cost. He always give us his best customer service. More

Service Department With the recent purchase of my third unit I recognize that the primary reason is the service. Chuck always greets my arrival with a smile, a handshak With the recent purchase of my third unit I recognize that the primary reason is the service. Chuck always greets my arrival with a smile, a handshake and a query with what can he do for me. Once that formality is completed and I have poured myself a cup of freshly brewed coffee, Rodd Bowman finds me with the same unsheltered smile and an extended hand to greet me. He already knows that Chuck has my needs covered but Rodd just wants to know how I'm doing and if there is anything he can do for me. Why would you not return to this dealership to continue a relationship you cherish. These are great people who genuinely care about you and about your car. Don't forget, for every day you spend buying a car you spend multiple days having it serviced. More

MB of Annapolis Service I trust to always tell me truth. I work with Sean Englehardt and trust and respect him. MBAnnapolis is the best! I work with Sean Englehardt and trust and respect him. MBAnnapolis is the best! More

Happy New Year! As always, Alex, has never disappointed me. He's AMAZING! He always upfront with me regarding any cost as well as he's readily available if I have questions about my vehicle. He follows up me. He's AMAZING! He always upfront with me regarding any cost as well as he's readily available if I have questions about my vehicle. He follows up with me immediately including checking on the status of my vehicle. Alex is a keeper! He's the best and I'm so happy to be blessed with him as my service representative! More