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Mercedes-Benz of Annapolis - Service Center
Annapolis, MD
1,378 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,378 Reviews of Mercedes-Benz of Annapolis - Service Center
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March 27, 2020
Routine Maintenance Chuck is a very conscientious individual. He goes above and beyond to accommodate me each time I’m in the shop, He keeps me informed of the progress o Chuck is a very conscientious individual. He goes above and beyond to accommodate me each time I’m in the shop, He keeps me informed of the progress on my vehicle and let’s me know when the job is finished. Even during these challenging times, he makes sure that my vehicle is always ready for the road. His friendly personality makes it very easy to talk with him. More
by Mary1
Employees Worked With
March 27, 2020
Great Service Rep Always liked our Service Rep Raphael, but he is no longer there. Although we received an immediate response when we tried to make an appointment onli Always liked our Service Rep Raphael, but he is no longer there. Although we received an immediate response when we tried to make an appointment online, we haven't scheduled service yet, but hope to in the near future. More
by kjyincc
March 27, 2020
Great service Highly recommend this service center; friendly staff; clean and efficient.Steve was very helpful in providing updates regarding service needed for car Highly recommend this service center; friendly staff; clean and efficient.Steve was very helpful in providing updates regarding service needed for car. Willing to do research to see if any additional cost would be required. I really appreciate his willingness to go over and beyond. More
by cynthiasmith155
Employees Worked With
March 26, 2020
FRIENDLY SERVICE Thank you Mercedes-Benz of Annapolis for your friendly staff. Chuck is not even my service advisor and he makes a point to say 'hello' whenever I com Thank you Mercedes-Benz of Annapolis for your friendly staff. Chuck is not even my service advisor and he makes a point to say 'hello' whenever I come into the service department. It means a lot to know that even though they are busy they are never too busy to say hello. It reminds me of the slogan: "We don't train people to be friendly, we hire friendly people." More
by Cyberguy
March 26, 2020
Excellent service. Top notch. Very helpful and knowledgeable. Highly recommend Steve and Mercedes-Benz Annapolis. I have bought several cars from them and will buy more. The best. knowledgeable. Highly recommend Steve and Mercedes-Benz Annapolis. I have bought several cars from them and will buy more. The best. More
by SFT
Employees Worked With
March 23, 2020
Sean Engelhard and Sarah Sroka are total assets to the service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman a service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman and Kevin McConnell are always available to respond to any customer need large or small. More
by John D.
March 16, 2020
OUTSTANDING SERVICE DEPARTMENT Thank you Mercedes-Benz of Annapolis for outstanding customer service. My Service Manager is Alex Clothier and he deserves special recognition for gr Thank you Mercedes-Benz of Annapolis for outstanding customer service. My Service Manager is Alex Clothier and he deserves special recognition for great service. He is always friendly, efficient and professional. I would not think of taking my car to another dealer. My fiancee which lives in Pennsylvania wants me to start taking her car to Mercedes-Benz of Annapolis. More
by Cyberguy
Employees Worked With
Other Employees :
Zack, Terrence, Ben and Shane. Thank you for outstanding customer service.
March 13, 2020
EXPECT THE BEST. I always get the best service from MB of Annapolis. My go to service guy is Chuck Leyman. He's always honest...which is most important to me. In addit I always get the best service from MB of Annapolis. My go to service guy is Chuck Leyman. He's always honest...which is most important to me. In addition, the time and consideration given to a customer is the same regardless of the situation. Whether it be an engine issue or a mere oil change, the customer service rendered is top notch. I recommend Chuck and his team to all my family members and co-workers. When you're getting the best...why go elsewhere? More
by Lynn W.
Employees Worked With
March 13, 2020
Alex Always provides the absolute best service. No pressure ever! My entire family uses Alex and drives miles away from our home just because of him! Thanks again for a speedy, proficient process! pressure ever! My entire family uses Alex and drives miles away from our home just because of him! Thanks again for a speedy, proficient process! More
by Mia C.
Employees Worked With
March 13, 2020
Fast, Concise, reliable I needed a belt and brakes for my 300SE. Everything was completed super fast. I was kept abreast of the work going on. Very pleased. I needed a belt and brakes for my 300SE. Everything was completed super fast. I was kept abreast of the work going on. Very pleased. More
by gsquared1960
Employees Worked With
