Mercedes-Benz of Annapolis - Service Center

Great customer service Steve was professional, courteous, and knowledgable about the particular problem I had, which was unrelated to the performance of my Mercedes-Benz. H Steve was professional, courteous, and knowledgable about the particular problem I had, which was unrelated to the performance of my Mercedes-Benz. He was helpful in presenting options and explaining the service recommendations. He kept in touch with me so that I knew the status of my car along the way. I have always found this dealership/service facility to be professional, prompt, and courteous. I have heard other folks comment that they travel from other cities for service because they were impressed with the service at this facility. More

Super professional and knowledgeable. The exact image you expect when you pull up to a Benz dealer. As soon as you pull up. The whole team is on you and making the experience easy and plesant you expect when you pull up to a Benz dealer. As soon as you pull up. The whole team is on you and making the experience easy and plesant More

Alex was very accommodating and helpful to me when I visited the service department yesterday. I really appreciate Alex’s attention to detail and service. visited the service department yesterday. I really appreciate Alex’s attention to detail and service. More

Very good service Kept me informed As to progress Work completed as scheduled Car returned looking like new I would recommend them if you are looking for top notch service completed as scheduled Car returned looking like new I would recommend them if you are looking for top notch service More

Excellent service and response time! I really appreciated having my battery re-charged especially on the weekend! It was so convenient. Thank you so much! having my battery re-charged especially on the weekend! It was so convenient. Thank you so much! More

PROFESSIONALISM Steve Nevitte was the first person that I came into contact with when I called the Mercedes Annapolis Service Center. Mr. Nevitte listened to my conce Steve Nevitte was the first person that I came into contact with when I called the Mercedes Annapolis Service Center. Mr. Nevitte listened to my concerns about my 2018 GLA. He immediately made an appointment for me to come in at my convenience. That was a great start as far as I was concerned. I've always found that most companies want you to evolve around their schedules regardless of the inconvenience it may cause the consumer. Once I met Mr. Nevitte, I was further impressed with his professionalism. Mr. Nevitte checked my car and confirmed my concern and he accepted my car for repairs. Afterwards, we began to talked about other Mercedes Benz models. He noticed that I was interested in a possible upgrade to the GLC class. Without hesitation, he put me in a GLC one as a loner while my car was being serviced. It was a great experience and I greatly appreciated it. Mind you, I will be looking into one very soon! Even during there unprecedented times with the Covid-19 pandemic, Mr. Nevitte has made my service experience awesome one. I felt safe in the environment too. Mr. Nevitte is a great asset to the business of customer service! For future service at the Annapolis Mercedes Service Center, I will only use him as my service person. More

Car Repair Excellent service in ever sense. Alex was my service advisor and exceed my ever expectation. The car I now in perfect working order and was returned Excellent service in ever sense. Alex was my service advisor and exceed my ever expectation. The car I now in perfect working order and was returned in 100% clean condition. This may well be the best that I have ever experienced with any Service Advisor. In the future I will ask for Alex Clothier, only. He deserves a tremendous amount of praise. Sincerely, Dennis N Weiss More

Great service and very helpful! Alex went out of his way to help me and was prompt with Finding me beat price . And very clean place . to help me and was prompt with Finding me beat price . And very clean place . More

Routine Maintenance and Test Unusual Sound Alex provided excellent customer care for my routine maintenance and diagnostics. During this stressful time, due to covid-19 and recent loss of my h Alex provided excellent customer care for my routine maintenance and diagnostics. During this stressful time, due to covid-19 and recent loss of my husband, he ensured my vehicle would have the best care and provided a detailed report of suggested and immediate repairs. Thank You Alex!! More

Service to me is as important as the car I buy Alex Goes above and beyond expectations people like Alex Are the lifeline of a dealership Goes above and beyond expectations people like Alex Are the lifeline of a dealership More