Mercedes-Benz of Annapolis - Service Center

Excelent service We live 1.5 hrs away from the service center, We didn't realize that waiting was not an option due to COVID protocols. Alex was able to secure a loane We live 1.5 hrs away from the service center, We didn't realize that waiting was not an option due to COVID protocols. Alex was able to secure a loaner car for us. He really went out of his way. We hade no option to go anywhere to wait. Alex was understanding and took care of us. I will be requesting him as our service advisor any time we go in for service. Alex, Thank You for your understanding and helping us out in our situation. I We look forward to having you as our service advisor in the future. Ken D. More

Roadside assistance Jun 6, 2020, Terrence Johnson come to my house to assist me with a flat tire. This young man was very polite and well mannered. I always take the ti Jun 6, 2020, Terrence Johnson come to my house to assist me with a flat tire. This young man was very polite and well mannered. I always take the time to get to know someone that provides me with any service. This young man told me he had a total of 8-9 years working for Mercedes. He's been working with Annapolis Mercedes for the last 3 years and there was nothing else that he loved more. He enjoy his co-worker and his team. I love people that has nothing but positive things about their employer. He was very professional and kind. Thanks you for your service Terrence. More

Car Maintenance I think I have the best service representative there is, Alex Clothier is the best. No question go unanswered. In purchasing my second car from the An I think I have the best service representative there is, Alex Clothier is the best. No question go unanswered. In purchasing my second car from the Annapolis dealership I requested Alex. I’m treated like the Queen I am. Service is top notch. More

Steve is a highly competent professional with great interpersonal skills, great follow through and great product knowledge. He's courteous, patient and easy to work with. As always, my experience with interpersonal skills, great follow through and great product knowledge. He's courteous, patient and easy to work with. As always, my experience with your organization was universally positive. Thanks again. More

Great Service..As Always Alex has been my go-to Service expert for the last 4 years. He is always courteous and professional. He grabs a loaner car before I can even request Alex has been my go-to Service expert for the last 4 years. He is always courteous and professional. He grabs a loaner car before I can even request for ne! Also, he keeps me up to date of the progress of the service and sends a text when the car is ready for pick up. More

I received the usual excellent service on my Mercedes. My advisor Alex Clothier had my loaner car all ready and kept me informed on the progress of my service. advisor Alex Clothier had my loaner car all ready and kept me informed on the progress of my service. More

Each of my experiences with Mercedes-Benz of Annapolis have been excellent. Steve made sure my car and budget were cared for. Not to mention my car was cleaned and ready for me upon my arrival I just m have been excellent. Steve made sure my car and budget were cared for. Not to mention my car was cleaned and ready for me upon my arrival I just miss my coffee and muffin 😎 More

Excellent customer service. Allen and Mike H. were committed to providing an awesome car buying experience. I look forward to my next purchase with Mercedes Benz. committed to providing an awesome car buying experience. I look forward to my next purchase with Mercedes Benz. More

Steve was amazing through the whole process start to finish was up front about fees and process We would have to go through he went above and beyond helping with insurance and getting this taken care of finish was up front about fees and process We would have to go through he went above and beyond helping with insurance and getting this taken care of as soon as possible More

Alex was very accommodating and helpful to me when I visited the service department yesterday. I really appreciate Alex’s attention to detail and service. visited the service department yesterday. I really appreciate Alex’s attention to detail and service. More