Mercedes-Benz of Annapolis - Service Center

I have always received excellent service from this dealership! This most recent visit was because of a recall. Steve Nevitte made sure that I had the right loaner, kept me apprised of the service to b dealership! This most recent visit was because of a recall. Steve Nevitte made sure that I had the right loaner, kept me apprised of the service to be done, and notified me immediately when my car was ready. He is always very professional and understanding of circumstances. Additionally, the gentleman who washed and cleaned my car, did an outstanding job! I take great care of my Mercedes and so did he! It looked ‘showroom’ new! I regret that I didn’t ask for his name!! I have been a customer here since 1997 and have loved my six cars and this dealership. Casey Duffy is fantastic in the sales office. I think this is my third car with him. The office staff are always helpful~very professional, and friendly. I like the individual attention given to customers. (I’ve noticed how others are treated.) It’s nice to see and experience this in an impersonal world. More

Mr Woods was great, he was able to solve my problem with courtesy and professionalism. Mr Woods is very knowledgeable, he knew just what to do. courtesy and professionalism. Mr Woods is very knowledgeable, he knew just what to do. More

Alex has been my service supervisor for 4 years. He is quick to respond to my car issues. He’s knowledgeable and courteous. He always provides exceptional service. He is quick to respond to my car issues. He’s knowledgeable and courteous. He always provides exceptional service. More

Alex always responds to my text when I have a car issue. He is quick at getting my cars in and has everything ready when I arrive. Keeps me posted and just a fun person to chat with. He is quick at getting my cars in and has everything ready when I arrive. Keeps me posted and just a fun person to chat with. More

Steve was absolutely awesome at a time that I really needed him to be!! Accommodated my hectic schedule with the receipt of my vehicle without putting me in an impossible situation! Please let his sup needed him to be!! Accommodated my hectic schedule with the receipt of my vehicle without putting me in an impossible situation! Please let his supervisor know that I am extremely pleased with him as an advisor!! More

Steve n Ronan were great service advisors. They made sure that my truck was repaired properly with quality work. I thank them both for their service. The dealership itself is a great place to They made sure that my truck was repaired properly with quality work. I thank them both for their service. The dealership itself is a great place to take your vehicle n for service. I do recommend their service to anyone who need service anytime on their vehicle. 🤗 More

Steve took great care of getting the car in shop and returned to us in a timely manner returned to us in a timely manner More

It was a pleasure to be serviced at Mercedes-Benz Annapolis. Peter was my contact person and he took care of everything, including my loaner. Great working with you Peter! Tommie Barnes, Sr. Annapolis. Peter was my contact person and he took care of everything, including my loaner. Great working with you Peter! Tommie Barnes, Sr. More

Never fails to make the Asi’s feel like family! Brian always goes above and beyond for our family & our cars obviously. Brian always goes above and beyond for our family & our cars obviously. More

Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't convey in words how much this means to me. Thank you, Alex and the decision makers, at Mercedes-Benz of Annapolis for great customer service. I know good customer service comes from the top down. More