Mercedes-Benz of Annapolis - Service Center

I am always treated like the most important customer of the day by everyone at Mercedes of Annapolis but especially by Alex Clothier. They take excellent car of my car and never go anywhere else. the day by everyone at Mercedes of Annapolis but especially by Alex Clothier. They take excellent car of my car and never go anywhere else. More

So I couldn’t open my trunk or doors decided to look for a Mercedes dealership closer to my job n found this location .... I am glad I came there Steve diagnosed the problem n got my Insuarance company inv a Mercedes dealership closer to my job n found this location .... I am glad I came there Steve diagnosed the problem n got my Insuarance company involved n fixed the car n even future problems the car might run into. Very competent knew what he is doing and I will definitely come back to that location asl have couple of Mercedes Thanks a lot Steven! More

Dealership and Service personnel and customer service are fantastic! Steve and team greatly exceeded my expectations. He had my car info ready before I entered the service bay, and was ready for me when I w fantastic! Steve and team greatly exceeded my expectations. He had my car info ready before I entered the service bay, and was ready for me when I walked up t his service desk. Once in, he told me what was going to happen to my car and let me know several times the status of my car. I also appreciate the test drive after maintenance was performed so that the problem did not happen again. And when he said the car was ready, it was ready with a nice wash that go rid of the winter crud to make the car look gorgeous in the sun. Overall I was in and out in about 2 hours for what was needed for my car. My thanks to Steve and his team for taking outstanding care of me and car especially without an appointment. He and MB Service rock! More

My experience with alex clothier was exceptional.The My experience with alex clothier was exceptional. The entire process was outstanding. Alex ensured every aspect was facilitated with exceptional cli My experience with alex clothier was exceptional. The entire process was outstanding. Alex ensured every aspect was facilitated with exceptional client appreciation I would never go to another dealership due to the service with alex’s involvement. In fact, I will order a new S class this month More

Great service from Alex. Had a 1 year service and detail. Car looked brand new. Will definitely go back to him for service in the future. detail. Car looked brand new. Will definitely go back to him for service in the future. More

I just had the worst experience at Mercedes Benz Service on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National tire warranty that I purchased in Arlington when I bought my car and they said yes over the phone. I went to them and Alex told me they don’t take it, that they sometime have to wait 4-6 weeks to get reimbursed and therefore don’t accept it. Might be a bigger issue if they don’t have cash flow to float a tire for a month… they didn’t offer any alternatives and told me I should go back to Arlington. Now I have to risk my life, driving 45 miles to VA vs 5 miles to Annapolis on the highway with my 50mph donut tire to get this fixed. Arlington said, “it’s pretty simple, we call it in, they approve, and we replace”. They always provide great service. I have purchased two CLS 550’s and two GLS 450’s in the last 13 years, over 300k in vehicles and have never had this type of experience with Mercedes. Mercedes of Annapolis will not get a penny of my money! I guess that also explains why I don’t see many Mercedes in Annapolis MD. More

I am so thoroughly impressed with Mr Clothier! He is always so pleasant and courteous... I’m so happy he’s there; if he leaves, I’m following. He’s AMAZING! Thank you Alex! always so pleasant and courteous... I’m so happy he’s there; if he leaves, I’m following. He’s AMAZING! Thank you Alex! More

Love Alex he is the best! He is always happy to help me ... when I need something done to my BEAUTY. Thank you for the great service ... when I need something done to my BEAUTY. Thank you for the great service More

Last week I was faced with an emergency situation - a blown tire & on my way to pick up my husband from the hospital following surgery. Fortunately, I was close to the dealership and had the good fortune blown tire & on my way to pick up my husband from the hospital following surgery. Fortunately, I was close to the dealership and had the good fortune of connecting with Alex Clothier who responded with great sensitivity & immediacy. To say he went above and beyond is an understatement. I was in & out of the service center in loaner car within minutes of arriving and with the assurance that my car would be ready the following day. He also arranged for a routine service so that I wouldn't need to make another trip as we live an hour away! He is simply the best! More

Steve was very professional and made sure my car was fixed in a timely manner. He communicated with me every step of the way. Thanks for excellent service Steve! fixed in a timely manner. He communicated with me every step of the way. Thanks for excellent service Steve! More