Mercedes-Benz of Annapolis - Service Center

The technician Scott Brumbaugh and my service advisor chuck leyman were amazing they made a great team. I’m very satisfied and I highly recommend anyone to go to Mercedes Benz of Annapolis you will not b chuck leyman were amazing they made a great team. I’m very satisfied and I highly recommend anyone to go to Mercedes Benz of Annapolis you will not be disappointed. More

Chuck went above and beyond to make sure all of my service needs were met. He kept me well informed of how things were progressing and was always professional. service needs were met. He kept me well informed of how things were progressing and was always professional. More

I always enjoy when I get my car service with Chuck Leymen. He is very professional and gets me in and out in a timely manner. Leymen. He is very professional and gets me in and out in a timely manner. More

Steve was professional and knowledgeable with my service request. He welcome me as a new customer to the Service Center. I will definitely go to Steve for any service issues in the future. request. He welcome me as a new customer to the Service Center. I will definitely go to Steve for any service issues in the future. More

1) Steve has been my Customer Care rep for my last two vehicles. He is always efficient, professional, courteous. Also very patient with trouble shooting or any questions I may have. 2) receptionists ar vehicles. He is always efficient, professional, courteous. Also very patient with trouble shooting or any questions I may have. 2) receptionists are mediocre. Never feel as though they’re “in the moment”. The equivalent of AutoZone or similar when checking out. 3) Loaner, although appreciated, was filthy. Huge clumps of pet hair, all over carpet and backseat with a sticky smeared consul. 4) parts and merchandise nice enough, however extremely slow and unorganized. More

Chuck Leyman always takes care of me whether or not I have an emergency situation or I’m just stopping in for advice. Chuck takes time out of his busy schedule to help out customers any time of day. He i have an emergency situation or I’m just stopping in for advice. Chuck takes time out of his busy schedule to help out customers any time of day. He is a true asset to this service department and the reason why I’ve come back here for many years since owning my ML350. His customer service is outstanding! More

Always a pleasure. Successful sales referral to find replacement for totaled car (2022). Recent service, in and out quickly. Friendly service agent, Bryan Jenkins... Successful sales referral to find replacement for totaled car (2022). Recent service, in and out quickly. Friendly service agent, Bryan Jenkins...always helpful, informative. More

Ronan was very good with answering my questions. Even went so far as bringing out a tech for some of the tougher questions. Even went so far as bringing out a tech for some of the tougher questions. More

I have always had excellent service at the dealership. Everyone is courteous and respectful and a pleasure to deal with. Everyone is courteous and respectful and a pleasure to deal with. More

I recently had an outstanding experience with Mercedes Benz of Annapolis service that exceeded my expectations. Not only did Dervice advisor Alex Clothier transport my car out of state to their repair sho Benz of Annapolis service that exceeded my expectations. Not only did Dervice advisor Alex Clothier transport my car out of state to their repair shop, but they also went above and beyond to repair the car and charged a fair price. The team's technician Steve Julian was excellent, and he and Alex kept me informed throughout the entire repair process. They provided me with regular updates and even sent pictures to show the progress of the repair. I was blown away by their attention to detail and dedication to providing quality service. Overall, I highly recommend this car repair service to anyone who wants exceptional service at a fair price. Five stars! More