Mercedes-Benz of Annapolis - Service Center

Alex has been my professional service rep for 3 years and 73,000 miles on my 2020 Mercedes GLB250 and I don't want anyone else! After working my midnight shift, Alex got me in and out of the service center i 73,000 miles on my 2020 Mercedes GLB250 and I don't want anyone else! After working my midnight shift, Alex got me in and out of the service center in 5 minutes and he put me in a brand new Mercedes GLC loaner. I beat other customers who were sitting there before me, he knew I was tired! When I picked my car up in the afternoon, I had 4 brand new Continental Tires, new rear brake pads, disc, and rotors, and the oil change was done. It felt like I had a brand new car! I really hope the Mercedes Service center takes care of Alex like he takes care of me! More

Steve was great. Service was outstanding. He placed me in a temp car and took great care of making sure all was right before calling. Great communication Service was outstanding. He placed me in a temp car and took great care of making sure all was right before calling. Great communication More

Chuck Leyman has been my service rep for over five years, through various vehicles at MB Annapolis service center. He has always been professional, courteous, accommodating, and extremely competent. His comm through various vehicles at MB Annapolis service center. He has always been professional, courteous, accommodating, and extremely competent. His communication is clear and precise on all service and policy information. He responds promptly to requests and the service is completed with attention to detail. He exhibits a genuine interest in his clients and genuine concern. We appreciate Chuck and the staff for their dedication to their patrons. The loaner vehicles are always clean and the waiting area comfortable. More

My Service advisor Chuck did a fantastic job walking me through the problems with my vehicle. He brought Steve the tech in to walk me through what needed to be done. The repair of the vehicle was timely a through the problems with my vehicle. He brought Steve the tech in to walk me through what needed to be done. The repair of the vehicle was timely and runs like new. I highly recommend Mercedes benz annapolis service. More

Brought my CLS in to have the brakes checked. He got me in fast and got it taken care of. Thanks Chuck! He got me in fast and got it taken care of. Thanks Chuck! More

Chuck helped me in a pinch. I needed quick service for an engine light that came on and he was able to fit me in. Thank you!! I needed quick service for an engine light that came on and he was able to fit me in. Thank you!! More

The service department is excellent. Work needed on my car is explained well and completed I’m a timely manner. Work needed on my car is explained well and completed I’m a timely manner. More

I can take my vehicle to any Mercedes Benz dealership for my service. I choose Mercedes Benz of Annapolis because of Alex. He is always professional and courteous. Alex always thanks me for my business and k my service. I choose Mercedes Benz of Annapolis because of Alex. He is always professional and courteous. Alex always thanks me for my business and keeps me in the know about what is needed for my vehicle. I will continue to bring my business to MB of Annapolis thanks to Alex. More

Alex is always helpful on any repairs in my car he is awesome great customer service awesome great customer service More

Alex has been my service adviser for a long time and I rely on his knowledge and expertise whenever I have questions about my E300. Alex is the best! In addition, the Service Department is excellent! rely on his knowledge and expertise whenever I have questions about my E300. Alex is the best! In addition, the Service Department is excellent! More