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Mercedes-Benz of Annapolis - Service Center
Annapolis, MD
1,381 Reviews
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1,381 Reviews of Mercedes-Benz of Annapolis - Service Center
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November 20, 2005
June 2005 I Took my ML 320 in for its 48,000 check-up. A person in the service department broke the lower apron for the driver's seat. I did not discover this until I returned home. I immediately called an person in the service department broke the lower apron for the driver's seat. I did not discover this until I returned home. I immediately called and reported the breakage. They said it would be ordered and repaired immediately. In Sept. they called and said the part was in, as we were leaving for Europe, I could not bring the car in. When we returned I called the dealership and made an appt. When I picked up the car it had not been repaired (it was left to me to discover this). They had given the part away to another customer. The part was reodered, again I went in. They did not have the complete part. As of 18 Nov. I am still waiting for the parts. There have been other incidents of this nature. After this is repaired I will never go to this dealership again. More
by logan
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