Mercedes-Benz of Annapolis - Service Center

Exceptional Customer Service My car is running beautifully and looks fantastic. Thank you and Kevin for your superb customer service. It does not get any better than my last My car is running beautifully and looks fantastic. Thank you and Kevin for your superb customer service. It does not get any better than my last visit as far as customer service, attention to details, turn around time and honest work done on my car by you and your staff. You have my recommendation to anyone that asks any time! Thank you again! More

Customer Service / Alex Clothier Service Advisor The dealership of Annapolis is nice, clean, friendly and take good care of their customer with love and care. They also goes the extra mile to keep y The dealership of Annapolis is nice, clean, friendly and take good care of their customer with love and care. They also goes the extra mile to keep you happy and coming back. I'm glad that my service advisor have the knowledge and skills to take care of you and your car. More

Chuck is the man! I've been coming to Mercedes of Annapolis for years. Chuck is the man! Friendly, knowledgeable, honest. What more could you ask for? Thanks Chuck! I've been coming to Mercedes of Annapolis for years. Chuck is the man! Friendly, knowledgeable, honest. What more could you ask for? Thanks Chuck! More

David Brady has been a great advisor for the care of my car. I only have positive things to say about him. I'm glad he's my advisor. has been a great advisor for the care of my car. I only have positive things to say about him. I'm glad he's my advisor. More

mercedes benz of annapolis is the best Chuck is the best .he had me in and out with in 3 minutes of being greeted.He kept me informed through out the day via texts (love it). Eric the maste Chuck is the best .he had me in and out with in 3 minutes of being greeted.He kept me informed through out the day via texts (love it). Eric the master tech fixed my car right the first time and in a quick and timely manor. Pia the cashier greeted me with a smile and had my car in the service drive ready to go in less then 2 minutes. Bravo Mercedes Benz of Annapolis to a job well done !!! More

Mercedes's #1 Service Advisor!!!! Alex rocks! Not only does he remember you when you come in, but he is polite and makes a visit to the Mercedes service center less threatening. He a Alex rocks! Not only does he remember you when you come in, but he is polite and makes a visit to the Mercedes service center less threatening. He always calms my nerves by saying, "I'll take care of you." What that means to me is that he understands my concerns and that he will do his best to correct the problem in a timely manner. Alex is considerate of my schedule and ALWAYS goes above and beyond what is expected. He also makes every visit personal by recalling something that we discussed before no matter how long it has been. And, most of all he is trustworthy. That means so much when you have to have service. All of the folk at the service center so far have been professional, kind and a pleasure to interact with. The Annapolis Mercedes Service center is like no other I have ever interacted with and I tell all of my friends and family to go there and ask for Alex!!! Thank you Mercedes Annapolis for caring for my vehicle so well. More

S550 electrical shut down service Two recent electrical/computer shut downs, 1st time the starter motor defective, 2nd the car 2 hours later, the engine revived and I took it to the de Two recent electrical/computer shut downs, 1st time the starter motor defective, 2nd the car 2 hours later, the engine revived and I took it to the dealership. Alex Clothier is an outstanding, considerate and knowledgeable resource. Beyond service excellence! More

Superb! To be concise, Alex was not only extremely accommodating but went above and beyond expectations. He worked with my schedule, eased my warranty concer To be concise, Alex was not only extremely accommodating but went above and beyond expectations. He worked with my schedule, eased my warranty concerns and made the entire service process, which usually tends to be quite nerve wracking, a pleasant and speedy experience. Everyone at this dealership was helpful and personable. He set me up with an awesome 2017 E300 loaner and provided follow up with my service needs the next day. Not only will I always bring my car back should service needs arise but I will be sure to purchase my next Mercedes at this dealership. My car was brought to me thoroughly sorted, washed and vacuumed! **He also took the time to acclimate me to the loaner and offered to check behind a previous maintenance service I had done at another shop.** Exemplary!!! Thank you :) More

Getting a key made for my r129 Mercedes sl500 i came in looking have a key made for my 1994 Mercedes Benz sl500 and David Brady was very helpful in assisting me to do so. I Highly recommend seein i came in looking have a key made for my 1994 Mercedes Benz sl500 and David Brady was very helpful in assisting me to do so. I Highly recommend seeing him next time you come in for service. More

The BEST Professional, friendly, courteous and knowledgable all describe my recent visit. Their customer service truly exceeds all expectations!! My thanks to Professional, friendly, courteous and knowledgable all describe my recent visit. Their customer service truly exceeds all expectations!! My thanks to Alex for the perfect visit. More