Mercedes-Benz of Annapolis

Getting to Ms. Mia Castle! She offers top-tier customer service. She will ensure you have what you want and when you need it. She listens and is more than knowledge Mia Castle! She offers top-tier customer service. She will ensure you have what you want and when you need it. She listens and is more than knowledgeable about Mercedes-Benz products and experience. Note that once you buy from her, you will be a loyal customer again. Relationships are important, especially when spending your money, and Mia knows how to make sure that we are treated well. Where the review goes from a 5 to a 4 is the dealership, not the sales team. Placed downtown Annapolis, it is a high-traffic area, so the dealership is small compared to some, and may wait to pull the car you like, or if you have to get service, require a longer you drive a few minutes down the road. While one waits, the lounge area is stocked with snacks, coffee, other beverages, and a TV to help one pass the time. More

Derek was superb. This was by far the best car buying experience my wife and I have ever had in the 34 years we’ve been together. This was by far the best car buying experience my wife and I have ever had in the 34 years we’ve been together. More

am so pleased with the level of customer service I received from this dealership. From the moment I walked in I felt apart of the family. Darrell & Dean went above and beyond to secure "Bella" my new received from this dealership. From the moment I walked in I felt apart of the family. Darrell & Dean went above and beyond to secure "Bella" my new 2024 GLE53. Now lets get into it.... I am a person that suffers from anxiety when I'm overwhelmed. For the first time ever, I was able to chill. They made sure that all my wants and needs were meet and looked out for me as if they could read my mind. Darrell spend time even after he was off to show me how to.operate my new vehicle. We are now family!! I highly recommend purchasing from this dealership. They are stuck with me! Thank you for everything I am forever grateful and will refer others to experience what I experienced Excellence at its best! More

I came into the service department because my front brakes were squealing. One of the rotors was nicked and needed to be replaced. They replaced both rotors and pads but i kept hearing a noise. I to brakes were squealing. One of the rotors was nicked and needed to be replaced. They replaced both rotors and pads but i kept hearing a noise. I took it back and Scott asked Keith the foreman to test drive it with me. Keith heard it and solved the problem. I heard noises from the back brakes and Keith also test drove it and realized that noise was normal and explained it to me. I appreciate the time and care they gave me without making me feel like I was just hearing things. Scott went above and beyond to ensure I was satisfied with the service. Thanks Scott and Keith! More

Mia is AMAZING! !! She went above and beyond to get my 2019 Mercedes issues taken care of. And put me in the newer Mercedes that I've been looking for!! Would recomme !! She went above and beyond to get my 2019 Mercedes issues taken care of. And put me in the newer Mercedes that I've been looking for!! Would recommend her to everyone!! 10 out of 10 for sure!!! More

Our salesman, Darrell Gough, and sales manager, Dean Cunningham, provided my wife and me with an exceptional buying experience. Dean showed great empathy for the fact that our trade-in had lost value du Cunningham, provided my wife and me with an exceptional buying experience. Dean showed great empathy for the fact that our trade-in had lost value during the time it took for our custom ordered car to arrive. Darrell spent a considerable amount of time going over the vehicle's features, answering questions we didn't even know we had. His commitment to his customers is unparalleled. We highly recommend him to anyone seeking a superb car buying experience. More

Mia was very helpful through the whole process. Professionalism, knowledgeable and great customer service some of the words I can describe the experience. Thank you. Professionalism, knowledgeable and great customer service some of the words I can describe the experience. Thank you. More

Mia , provided the ultimate customer experience. She really made me feel important as a first time customer at the Mercedes Benz of Annapolis by being prompt with her responses and showed a great de She really made me feel important as a first time customer at the Mercedes Benz of Annapolis by being prompt with her responses and showed a great deal of knowledge of the vehicles. Mia also displayed a high level of professionalism throughout the buying process. I’m excited to have her as my salesperson for future purchases!! More

Ms. Castle is thoroughly professional -- She is promptly responsive and her persistance and follow through admirable. I had a complex buying experience. I bought an MB S560 coupe sight unseen from MB of responsive and her persistance and follow through admirable. I had a complex buying experience. I bought an MB S560 coupe sight unseen from MB of Annapolis. I am in Northern California. She handled the complexities and twists and turns of the process and of the title and registration transfer from MD to CA by a overly beaurocratic third party and less than reasonable demands of the CA DMV with patience -- superbly. She walked with me through the entire process step by step. I cannot recommend her highly enough. More

My buying process was so smooth. Ms Arella walked me through all the steps. There was no pressure. Good and quality service. Ms Arella walked me through all the steps. There was no pressure. Good and quality service. More