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Mercedes-Benz of Annapolis
Annapolis, MD
3,114 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,114 reviews
July 24, 2008
Al is an OUTSTANDING sales person -- have followed him to this his 4th dealership. He is totally attentive to the needs of the customer. He treats everyone like family and in fact we've met his wife and so this his 4th dealership. He is totally attentive to the needs of the customer. He treats everyone like family and in fact we've met his wife and son. I can not commend him enought for his way of dealing with people -- there are none better! More
by JohnLainhart
Employees Worked With
Al Zayas
July 22, 2008
I bought a Mercedes C230 Sport from my father at Mercedes Benz of Annapolis about two years ago and I just love the car. Of course my father, Michael Benso, is the greatest and just as important to me, buyi Benz of Annapolis about two years ago and I just love the car. Of course my father, Michael Benso, is the greatest and just as important to me, buying my first car on my own, was how easy and pleasurable my experience was with the Sales Managers, Larry and Drew and the Finance Manager, Tom. When I'm ready for my next Mercedes I will get it from the Mercedes Benz of Annapolis team and my father, Michael Benso. More
by Annabenso
Employees Worked With
Michael Benso
April 15, 2008
Eveyone at dealership was nice at the sale. That is what is expected. Then I needed a part for my car and that is when I talked with Shawn Parrett. He went out of his way to deliver great service on a next is expected. Then I needed a part for my car and that is when I talked with Shawn Parrett. He went out of his way to deliver great service on a next to nothing profit part. His knowledge and willingness to help speeks volumes of him as a person and your dealership for having him. Standing behind what you sell from the sale to the service and parts is what lots a dealerships claim to do. Yours dealership does it. No fanfare just facts. Paul Brookshire More
by Pbrookshire
Employees Worked With
Shawn Parrett
November 20, 2005
June 2005 I Took my ML 320 in for its 48,000 check-up. A person in the service department broke the lower apron for the driver's seat. I did not discover this until I returned home. I immediately called an person in the service department broke the lower apron for the driver's seat. I did not discover this until I returned home. I immediately called and reported the breakage. They said it would be ordered and repaired immediately. In Sept. they called and said the part was in, as we were leaving for Europe, I could not bring the car in. When we returned I called the dealership and made an appt. When I picked up the car it had not been repaired (it was left to me to discover this). They had given the part away to another customer. The part was reodered, again I went in. They did not have the complete part. As of 18 Nov. I am still waiting for the parts. There have been other incidents of this nature. After this is repaired I will never go to this dealership again. More
by logan
Employees Worked With
service personnel
