Mercedes-Benz of Annapolis

I don't buy cars very often.I'm the type that keeps their car 10-15 years which is why I usually buy MB diesels. My needs are simple and price is the number one selling point. I did a fair amount research in car 10-15 years which is why I usually buy MB diesels. My needs are simple and price is the number one selling point. I did a fair amount research in various MB internet forums for over a year and knew a good deal when I saw it. Mike Benzo and John Dunphy could clearly see what I was looking for and it did not take much negotiation to reach my price. I've been driving a diesel MB since I was 16 (father's old hand-me-down) and it too came from this same dealership. I have personally purchased 4 diesels from this dealership and have always had excellent,friendly, and knowledgeable service. For me, the R-Class CDI was an excellent choice. More

Michael was superb from start to finish. He is extremely knowledgeable about his product and addressed any concerns we had. This is the second car we have purchased through Michael and I'm sure there will b knowledgeable about his product and addressed any concerns we had. This is the second car we have purchased through Michael and I'm sure there will be more in the future. It was a pleasure working with the entire group (Drew, Tom, ect...). Thanks for the great experience! More

I had avery pleasant experience .My salesman was very professional and took a lot of time to not only negotiate the deal but tell me about the car as well. Doug was an excrellent Salesmen .Tom Stancavage professional and took a lot of time to not only negotiate the deal but tell me about the car as well. Doug was an excrellent Salesmen .Tom Stancavage was also very professional and handeled the financial aspects of the deal in a very exemplary manner. I also got two great cigars out of the deal. How excellent. More

Al is an OUTSTANDING sales person -- have followed him to this his 4th dealership. He is totally attentive to the needs of the customer. He treats everyone like family and in fact we've met his wife and so this his 4th dealership. He is totally attentive to the needs of the customer. He treats everyone like family and in fact we've met his wife and son. I can not commend him enought for his way of dealing with people -- there are none better! More

I bought a Mercedes C230 Sport from my father at Mercedes Benz of Annapolis about two years ago and I just love the car. Of course my father, Michael Benso, is the greatest and just as important to me, buyi Benz of Annapolis about two years ago and I just love the car. Of course my father, Michael Benso, is the greatest and just as important to me, buying my first car on my own, was how easy and pleasurable my experience was with the Sales Managers, Larry and Drew and the Finance Manager, Tom. When I'm ready for my next Mercedes I will get it from the Mercedes Benz of Annapolis team and my father, Michael Benso. More

Eveyone at dealership was nice at the sale. That is what is expected. Then I needed a part for my car and that is when I talked with Shawn Parrett. He went out of his way to deliver great service on a next is expected. Then I needed a part for my car and that is when I talked with Shawn Parrett. He went out of his way to deliver great service on a next to nothing profit part. His knowledge and willingness to help speeks volumes of him as a person and your dealership for having him. Standing behind what you sell from the sale to the service and parts is what lots a dealerships claim to do. Yours dealership does it. No fanfare just facts. Paul Brookshire More

June 2005 I Took my ML 320 in for its 48,000 check-up. A person in the service department broke the lower apron for the driver's seat. I did not discover this until I returned home. I immediately called an person in the service department broke the lower apron for the driver's seat. I did not discover this until I returned home. I immediately called and reported the breakage. They said it would be ordered and repaired immediately. In Sept. they called and said the part was in, as we were leaving for Europe, I could not bring the car in. When we returned I called the dealership and made an appt. When I picked up the car it had not been repaired (it was left to me to discover this). They had given the part away to another customer. The part was reodered, again I went in. They did not have the complete part. As of 18 Nov. I am still waiting for the parts. There have been other incidents of this nature. After this is repaired I will never go to this dealership again. More