Mercedes-Benz of Annapolis

Michael was friendly, easy to speak with and very helpful in seeing that I got everything I asked for in a used vehicle. Would without doubt refer him to any of my friends or family when searching for a v in seeing that I got everything I asked for in a used vehicle. Would without doubt refer him to any of my friends or family when searching for a vehicle. More

Great Experience!!!! Roger Bleu was great, very helpful and friendly. This dealership is excellent, they know how to treat customers and they were willing to work with me. I'd recommend them to everybody and friendly. This dealership is excellent, they know how to treat customers and they were willing to work with me. I'd recommend them to everybody who is interested in a Mercedes. This is my 4th Mercedes and my first time with this dealership and I'm staying with them. M. Fabiano. More

Al was professional throughout the showing, test driving, negotiating, and closing the purchase of my 07 E350 4-matic; He accompanied me during the test drive of two vehicles as I was unfamiliar with the car negotiating, and closing the purchase of my 07 E350 4-matic; He accompanied me during the test drive of two vehicles as I was unfamiliar with the cars; He made himself available at the time of my convenience and now, has followed up with several telephone calls which I appreciate; He offered to have the car ready for me to take home that day and arranged for me to have coffee and get lunch while I waited; These little things mean alot to me as a customer above and beyond negotiating the final price with warranty, etc. I was not pressured nor did I feel that any of the men at the dealership who spoke with me was condescending especially since I am an older female; I liked the level of respect and regard they showed me; I considered several other luxury cars and have been driving a cadillac previously but I must say that the professionalism, courtesy, and comfort that I experienced in buying my first Mercedes-Benz will stay with me; I shared this experience with members of my family and with my friends; I will remember how I spent Inauguration Day 2009 and enjoyed watching our first African American President take his oath of office in the lounge with the diverse members of the dealership team at Mercedec-Benz of Annapolis; A very good experience overall. More

I lost my 900+ word review by an errant keystroke when going through the process here of describing my experience with Annapolis Mercedes. Al was courteous, respectful of my time and questions, timely wit going through the process here of describing my experience with Annapolis Mercedes. Al was courteous, respectful of my time and questions, timely with his responses and accomodating with helping me make my choice of vehicle. As a professional I appreciate this level of service, starting with the operator who was right there in the showroom and would make sure that my messages were received in a timely manner, not just pushing them off to a voice mail. I highly recommend this dealership, my contact with Al Zayas and would refer my family, friends and colleagues for value and service. More

AWESOME EXPERIENCE. Michael Benso is the best car salesman I have every dealt with. First of all he met us while we were just wondering around the parking lot...no one else had even notice we were t salesman I have every dealt with. First of all he met us while we were just wondering around the parking lot...no one else had even notice we were there. He immediately wanted to know if anyone was assisting us, we responded no. He introduced himself and went on to explain to us what the dealership had to offer and his goal is to make sure the customer is satisfied. Well satisfied we were. We test drove the GLK 350, Silver color, we knew already it was the type of vehicle we wanted however, we wanted to buy the white one that was park in the showroom. I was a little shy about asking for the deal I wanted and my husband said ask him. What I wanted was the white GLK (which had every option possible) for the price of the silver, GLK 350. WELL I GOT WHAT I WANTED...Michael Benso did whatever he had to do to ensure that I was a satified customer. When I'm ready to purchase a car again, I'm coming to Mercedes of Annapolis and asking for Michael Benso. His knowledge and expertise of Mercedes Benz vehicle is exceptional. More

It was a Very Satisfying Experience to purchase my 'new' 2007 C230 Sport from this dealership. I have purchased many cars from dealerships before, but I must say that the attention and friendliness given t 2007 C230 Sport from this dealership. I have purchased many cars from dealerships before, but I must say that the attention and friendliness given to me by the staff of the Annapolis MB dealership has been the best one I have had. I must particularly single out the friendliness, knowledgeability in the Mercedes line of autos, sales professionalism, and the attention received from the M-B Star Certified Sales Representative, Mr. Michael J. Benso, throughout the process of purchasing the vehicle. He made it easier for me to make the decision to purchase. I must add that I have known the quality of the Mercedes Benz product for a long time. That's why I am keeping my 'old' 1999 C230 Kompressor within the family, which I have kept running 'like new' with the help of the Annapolis M-B Maintenance Service Advisor, Jamie Wist. Once again, thanks to everyone, particlarly to Mr. Benso. A 'happy' customer. More

JUST WANTED TO SAY THAT IT WAS A PLEASURE BUYING A CAR FROM THESE GUYS. THEY REALLY TOOK THE TIME TO SIT AND DISCUSS OUR NEEDS AND WHAT I WANTED IN A CAR AND WENT OUT OF THERE WAY TO SEE THAT WE GOT IT. W FROM THESE GUYS. THEY REALLY TOOK THE TIME TO SIT AND DISCUSS OUR NEEDS AND WHAT I WANTED IN A CAR AND WENT OUT OF THERE WAY TO SEE THAT WE GOT IT. WE HAVE BOUGHT MANY CARS BUT THEY ARE THE FIRST ONES TO GO OVER EVERYTHING IN DETAIL ABOUT THE CAR AND HOW EVERYTHING WORKS WHICH MEANT ALOT TO US. I WOULD BUY FROM THEM AGAIN IN A HEARTBEAT. THEY MADE ME FEEL LIKE FAMILY. THEY ALSO CALLED ME THE NEXT DAY TO SEE IF EVERYTHING WAS OK AND ALSO EMAILED ME TO MAKE SURE THERE WAS NO PROBLEMS. 3 BRAVO ZULU'S TO MICHAEL AND DREW AND KIM. YOU GUYS ARE THE BOMB. ONCE AGAIN THANKS FOR A WONDERFUL DEAL. JAMES CLARK More

Very good customer experience. Sales staff very helpful. They explained everything to us on operation of car and features. The time to explain the car's features after we purchased it was about one-and-a- They explained everything to us on operation of car and features. The time to explain the car's features after we purchased it was about one-and-a-half hours. The time they spent made it so much easier to operate the car's systems. More

Michael Benso (Benz-o) went out of his way to make it convenient for me to get a needed repair. He drove to my workplace in Fairfax, VA, left me a loaner car, drove mine back to Annapolis for the work t convenient for me to get a needed repair. He drove to my workplace in Fairfax, VA, left me a loaner car, drove mine back to Annapolis for the work to be done, then returned it the same afternoon. I couldn't have asked for more in the way of customer service. Thank you, Michael! Kristin Rohr More

When we visited Mercedes Benz of Annapolis, we were met with friendly cordial faces at the door. Everyone was very nice and helpful. We met with Roger and we took a car out for a test drive. Roger was with friendly cordial faces at the door. Everyone was very nice and helpful. We met with Roger and we took a car out for a test drive. Roger was extremely helpful when we took a test drive. He provided us with relevant information on the car and was not at all overwhelming. We met with Tom, who provided us with a number of different options for financing. He also plugged in different numbers infront of us so we could pick what we were comfortable with. There was nothing hidden, Everything was upfront. Drew was very accommodating of us. He was very personable and friendly. Never at any point did we feel like we were being pressured into anything (like other dealers we have worked with in the past). After all the paperwork, Roger made sure we were all set to drive off the dealership lot. If you are looking for a stress-free and enjoyable vehicle purchase, do not hesitate to visit the cohesive team at Mercedes Benz of Annapolis More