Mercedes-Benz of Annapolis

bought a used Mercedes convertible (2020) this summer and from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next d from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next day the tire pressure light went on- for BOTH front tires- and we also went out to drive the car to the gas station and the second key they gave us did not work at all. We called the dealer who said to put air in the tires and that they should "normalize" - which we did and further instructed us to go to the Bethesda Mercedes dealer to have them change the key battery. We went to Bethesda Mercedes and they informed us that the key we had been given did not need a battery - that it is the wrong key for the car and needed to be switched for the correct one. We immediately called the dealer to ask for a solution and they kept moving us around to different voice mails. We called over ONE DOZEN times - no response. So finally we drove the car to the dealership (which is a one hour drive each way from our house) and got up there and were told we were lying- that the key we had been given had been correct and worked when we bought it or that conversly it must belong to another Mercedes we own!!! WE DO NOT OWN ANOTHER MERCEDES! After a rude and non-productive conversation they took the additional key and told us they had "no solution" and that they would get back to us. We are waiting for an appropriate, professional resolution promptly. Truly a terrible experience and disreputable. We hope it comes to a successful ending shortly. More

Exceptional experience! Working with Darrell Gough was a pleasure. He's extremely professional, attentive and very knowledgeable about the Mercedes brand. I wouldn't hesitat Working with Darrell Gough was a pleasure. He's extremely professional, attentive and very knowledgeable about the Mercedes brand. I wouldn't hesitate to recommend him! More

Excellent service from sales representative (Andrew Gallagher, sales managers (Dean Cunningham and Asher Chaudry), and business manager (Larry Cash). Very professional and pleasant. They were all very Gallagher, sales managers (Dean Cunningham and Asher Chaudry), and business manager (Larry Cash). Very professional and pleasant. They were all very patient and accommodating to make sure that I purchased the car that I wanted. The finance representative got an excellent interest rate for me. It was better than what I was getting on my own. A+ service all around. More

Mia is the ultimate sales professional. Mia made the entire process of leasing a new Mercedes incredibly easy. Look no further than Mia if you are considering a Mercedes Benz. Mia made the entire process of leasing a new Mercedes incredibly easy. Look no further than Mia if you are considering a Mercedes Benz. More

Clearly communicated what I needed done and gave me options. Thank you so much Alex options. Thank you so much Alex More

We have been buying Mercedes Benz cars since 1982 and Darrell is the best sales professional we have ever met! We were impressed with not only his outgoing, sincere, authoritative personality but also w Darrell is the best sales professional we have ever met! We were impressed with not only his outgoing, sincere, authoritative personality but also with his knowledge of the subject area and his determination to find the Mercedes we were looking for. We could not be more pleased. He is a superstar! Also, everyone else we met at your dealership treated us like family. Thank you. More

Wayne is a credit to the dealership. Very knowledgeable. Very patient. Absolutely wanted me to get the perfect car. I must have passed on 4-5 cars until we found the right one. I don’t Very knowledgeable. Very patient. Absolutely wanted me to get the perfect car. I must have passed on 4-5 cars until we found the right one. I don’t like my new car. I LOVE it. Thanks Wayne. Most appreciated. More

I can’t say enough wonderful things about Alex at Mercedes-Benz of Annapolis. He is truly the best and an absolute pleasure to work with! Not only is he incredibly knowledgeable and professional, but Mercedes-Benz of Annapolis. He is truly the best and an absolute pleasure to work with! Not only is he incredibly knowledgeable and professional, but he has also helped me out of a couple of emergency situations with such calm and efficiency that I can’t imagine going anywhere else. Alex is always available when I need assistance, and his commitment to ensuring everything goes smoothly is beyond impressive. It’s rare to find someone who consistently goes above and beyond to provide exceptional service, but Alex does just that. I trust him completely with my vehicle and always leave feeling confident that I’ve received the best care possible. If you’re looking for a service rep who’s dedicated, dependable, and fabulous to work with, Alex is the one you want! More

I had an exceptional experience at Mercedes of Annapolis that I just had to share. From the moment I walked in, Wayne, went above and beyond to ensure I found the perfect vehicle. His extensive kn Annapolis that I just had to share. From the moment I walked in, Wayne, went above and beyond to ensure I found the perfect vehicle. His extensive knowledge and genuine enthusiasm made the entire process smooth and enjoyable. Wayne listened carefully to my needs, answered all my questions with patience, and provided insightful recommendations that truly helped me make an informed decision. Equally impressive was Alan, the business manager. His expertise and professionalism were evident throughout the financing process. Alan took the time to explain all the options, ensuring I understood every detail before making any commitments. His transparency and attention to detail gave me confidence that I was getting the best deal possible. More

I recently had the pleasure of working with Mia at Mercedes-Benz of Annapolis and I couldn't be more satisfied with my experience. As a single mom, I was feeling overwhelmed by the car-buying process. Mercedes-Benz of Annapolis and I couldn't be more satisfied with my experience. As a single mom, I was feeling overwhelmed by the car-buying process. Mia not only helped me find the perfect vehicle but also provided me with invaluable support and guidance. From the moment I stepped into the dealership, Mia was incredibly welcoming and attentive. She listened carefully to my needs and budget, and she went above and beyond to find me a car that suited my lifestyle. Her knowledge of Mercedes-Benz models was impressive, and she was always patient and helpful in answering my questions. What truly set Mia apart was her genuine care and compassion. She understood the challenges I faced as a single mom and made me feel like I was her top priority. She even helped me navigate the financing process, ensuring I got the best possible deal. I would highly recommend Mia to anyone looking for a trustworthy and knowledgeable salesperson. Her expertise, kindness, and dedication made the car-buying process a positive and stress-free experience. Thank you, Mia! More