Mercedes-Benz of Annapolis

I cannot thank Roger B. and Michele M.-N. enough for making this the best Birthday ever. I called the dealership (1st time ever) about 1:30pm and spoked to Roger. I shared with Roger that I wanted 200 making this the best Birthday ever. I called the dealership (1st time ever) about 1:30pm and spoked to Roger. I shared with Roger that I wanted 2009 E350 4matic that I saw online and the price I could pay going out the door. Ten minutes later, Roger calls me back stating that my offer was accepted. Now, I had to get to the dealers from Baltimore City and I needed an approval letter from my credit union. Keep in mind, I had no transportation because my 2008 C300 4matic was totaled the week before. I got to the credit union and while in there, the finance advisor, Michele, expressed her concerns about me not getting financed through them. She asked me to trust her and allow her to research an option better than the credit union's. Let me tell you, she got me approved for the amount of the car (no money down) with a lower interest rate and a shorter term. My transaction was pretty much completed by 3:00 pm. over the phone and the car was NEW. What makes buying this car so amazing is that Roger drove 40 miles to Baltimore City to get me, so I could finalize my transaction. MB of Annapolis employees were warm and welcoming as I got out of Roger's car and as I walked in the showroom. All the employees including, the detailer, Adrian, made this transaction special. MB of Annapolis' employees had me feeling like they all were buying the car with me. MB of Annapolis great 2 thumbs up and a 5-star rating for exceptional consumer service. This is my 4th MB and my usual MB dealership/family (20 miles from my house) only had 2008s and 2010s. There's a dealership 9 miles from my house that had a USED 2009 E350 4matic. That dealership's NO to a sale was a YES to a new family for the same price. MB of Annapolis thank you, thank you, thank you,.......I am sooooooooooooo happy with this car. P. S. Dinner by the water was great. More

Excellent service provided by a very competent professional well trained and friendly staff. People know how to make things happen. Very thorough and solid approach to do the work and very efficie professional well trained and friendly staff. People know how to make things happen. Very thorough and solid approach to do the work and very efficient. The good things about this dealership that they do not advertise and rather act as an independent advisor who help to have your car purchase a smooth and very pleasant experience. More

My experience in dealing with the new car sales has been My experience in dealing with the new car sales has been excellent,my car hadto be special ordered and they kept me up to date when a delayed develop My experience in dealing with the new car sales has been excellent,my car hadto be special ordered and they kept me up to date when a delayed developed due to a part shortage. With that in mind I was told when the car was produced and the expected lead time afterwards. If I have one issue with this dealer it is their service department, I would rate it average. I have had repairs done here in the past and I was not as satisfied as I would like with the testing of the repair after it was completed. All in all I would not hesitate to recomend this dealer. More

We have leased and bought cars over many, many years, but this is the most professional dealing we have ever had. Both the salesman and sales manager were totally professional, knowledgeable, efficient and this is the most professional dealing we have ever had. Both the salesman and sales manager were totally professional, knowledgeable, efficient and certainly not "pushy". Our new Mercedes GLK is perfect for our needs. We are pleased to have dealt with Mercedes Benz of Annapolis and look forward to continuing good relationship with this dealer. More

Michael Benso and Mercedes Benz of Annapolis provided better customer services than 4 other dealership I went to. Professional and up front without any surprises. The final sale process went smoothly a better customer services than 4 other dealership I went to. Professional and up front without any surprises. The final sale process went smoothly and Mercedes Benz Finance beat all other bank offers as well. I am very pleased with Michael and MB of Annapolis. More

Al Zayas and the entire Annapolis Mercedes-Benz team were outstanding! We have followed Al from 1/2 doz. other dealerships and two different auto manufacturers. He is truly the best and indicative of the t outstanding! We have followed Al from 1/2 doz. other dealerships and two different auto manufacturers. He is truly the best and indicative of the team that Annapolis Mercedes-Benz has put together. From the General Manager down to the service department -- second to none! More

I have been a client of Mercedes of Annapolis and have bought many cars from them. Every time I deal with them I continue to be surprised and impressed with their level of professionalism and integrity. bought many cars from them. Every time I deal with them I continue to be surprised and impressed with their level of professionalism and integrity. Everything about this transaction was perfect. More

My Wife enjoys her C-280 very much. I have driven two BMW-Z4's for the past six years and have been looking for a used MB SLK for awhile. Most of my search for one with other dealers has been very discou BMW-Z4's for the past six years and have been looking for a used MB SLK for awhile. Most of my search for one with other dealers has been very discouraging. When I met Michael Benso at Mercedes Benz of Annapolis I knew that we would find a car that would meet my needs. The other people at that company were very pleasant to talk to also. After looking at a couple of cars that were very nice, but not what I wanted, Micheal showed me the SLK 280 that I had dreamed of finding. It is beautiful! Everyone in the organization pitched in to help me acquire that car. It now sits in my garage. I would highly recommend Mercedes of Annapolis to any of my friends and family. More

I woule give this dealership a great rating from start to I woule give this dealership a great rating from start to finish. From the 1st day I went in to look to the day I took delivery. My husband is always I woule give this dealership a great rating from start to finish. From the 1st day I went in to look to the day I took delivery. My husband is always with me for purchases but I want the sales person to talk to me. In other dealerships that did not happen. Here at Mercedes of Annapolis Mike Benso our salesperson talked about my needs and wants for the SUV we are very happen with our purchase :) More

I was interested in a C-300 which I found on the internet. Derek responded to me the next day with a description of the car and asked when I would be in for a test drive. Upon arrival at the deale internet. Derek responded to me the next day with a description of the car and asked when I would be in for a test drive. Upon arrival at the dealership, Derek knew who I was and went into detail regarding the car. We test drove the vehicle which was wonderful. Derek went over my trade-in and wrote up a bill of sale. Drew was extremely helpful with my trade-in value. Tom and Michelle went out of their way to find me the best financing possible. When picking up my vehicle, they were there to make sure my experience was wonderful. I would recommend any one searching for a Mercedes Benz to visit Mercedes Benz of Annapolis for a warm and wonderful experience. More