Mercedes-Benz of Annapolis

This is the second Mercedes we have purchased. One new and the latest one pre-owned. Michael educated us about Mercedes certification process, and convinced us this was the only way to buy pre-owned. We f and the latest one pre-owned. Michael educated us about Mercedes certification process, and convinced us this was the only way to buy pre-owned. We feel that this purchase was like buying a new car in the way Michael, John and the rest of the staff treated us. They were also sensitive to our budget for purchasing the pre-owned car, and worked to keep us close to the budget. Highly recommend. More

The best car buying experience I have ever had. The salesman, Roger Blau was extremely well informed about the features of the vehicle, our negotiation over the purchase price was cordial and the proce salesman, Roger Blau was extremely well informed about the features of the vehicle, our negotiation over the purchase price was cordial and the process to conclude our deal and drive-off in my new car was painless. TLR More

My husband and I were in search for a new family vehicle. John was phenomenal the moment we entered the showroom. He was very intuitive and thorough with explaining the features of the vehicles we were inter John was phenomenal the moment we entered the showroom. He was very intuitive and thorough with explaining the features of the vehicles we were interested in. He was very honest and went out of his way to explain more to us about the vehicle then trying to sit us down and sell the vehicle. After the overview of the different models, we clearly understood why the vehicle sells itself. With limited knowledge about vehicles, John put everything into lament terms. He also took the time to introduce us to several other staff members who were very friendly and professional. I appreciate everything and look forward to working with them all soon. More

This is the BEST Team of professionals that ALL dealerships should have! Its been almost seven years since I visited a car dealership. I had another car in mind until I was introduced to Doug. My i dealerships should have! Its been almost seven years since I visited a car dealership. I had another car in mind until I was introduced to Doug. My initial appoint was set up with him and he lead me to Steve. I knew what I wanted in a car. Steve's professionalism, knowledge of the model I was interested in, and his 'attention to detail' throughout the deal was far the BEST customer service I have experienced! Tom made the financing of my NEW GLK 350 easy, looking for ways to save me money and he did! WEll, well done guys and thank you Mercedes-Benz of Annapolis! Totally satisfied cutomer, Andre' Randolph More

I enjoyed the staff they were very helpful and friendly. The salesperson was very informative and took his time explaining the vehicle. The gentleman that I worked with on my loan also was curtious and ma The salesperson was very informative and took his time explaining the vehicle. The gentleman that I worked with on my loan also was curtious and made the financial transaction simple. Overall I would rate this dealership as top notch and I would purchase another vehicle from them in the future. More

We had a great experience working with Roger and the team at Mercedes Benz of Annapolis. After working with Roger over the phone and email he was able to identify the specific vehicle with all of the option at Mercedes Benz of Annapolis. After working with Roger over the phone and email he was able to identify the specific vehicle with all of the options I was looking for. Once we got to the showroom the entire team could not have been nicer as my wife and kids were able to relax in the waiting room as I took the test drive. Once I determined I wanted to get the vehicle they were extremely efficient in getting all of the paperwork completed and I was able to take the vehicle that day. Roger was also able to walk me through every aspect of the vehicle describing every option in great detail. I am very happy with my experience at this dealership. More

We arrived shortly before closing and received a warm welcome. We returned the following day and completed the deal. The whole experience was very smooth and the staff were extremely helpful and profes welcome. We returned the following day and completed the deal. The whole experience was very smooth and the staff were extremely helpful and professional. When we picked up the car everything was ready The salesman even returned my old tags to the MVA. As buying a new car goes, it was a pretty enjoyable experience. More

We bought our used 2008 ML350 on 8/28/09 from Annapolis We bought our used 2008 ML350 on 8/28/09 from Annapolis Benz. I was very pleased with the price and friendly service of Roger Blau. We felt the deal We bought our used 2008 ML350 on 8/28/09 from Annapolis Benz. I was very pleased with the price and friendly service of Roger Blau. We felt the deal was good enough to bypass our local Benz dealership and drive 60 miles to Annapolis. We were happy to see the car was excatly as advertised online. Our salesman Roger and his collegue Joe helped make the exprience a pleasent one especially considering we brought our 7 week old baby with us. The dealership has a nice lounge which made easier to take care of our baby while waiting for the paperwork to completed. The girls from the front desk were very friendly and helpful.They even provided us with a dinner discount voucher from a nearby restaurant. They let us drive home with the car after showing them a copy of the loan approval letter from our bank and a promise to mail them the check the following week. This was the best car buying experience I have had, and I would definately come back to buy another one from Annapolis Benz because of the wonderful staff (Roger Blau, Joe, Front desk girls, Tom from Finance). More

My husband and I visited the dealership just to do some comparison shopping. We had visited several dealerships-Audi, BMW, and finally Mercedes Benz. I was not expecting to purchase during this trip but comparison shopping. We had visited several dealerships-Audi, BMW, and finally Mercedes Benz. I was not expecting to purchase during this trip but that is exactly what happened. We were warmly greeted and our salesperson, Derek Nedd, was friendly and knowledgeable about Mercedes. I have never enjoyed purchasing a car but Derek and the staff made my car buying experience very enjoyable. I was in a rush the day I picked up my car so I didn’t have an opportunity to go over all of the operational systems. Derek went out of his way to come to my home to show me the operating systems in my vehicle. I have never had such first rate customer service. I look forward to a long relationship with this dealership for all of my car buying needs. More

I had a wonderful experience at Annapolis Mercedes Benz and my salesman, Al, was the BEST!! He ordered my vehicle and had it delivered in 2 days, record time. I am very pleased with their cooperation with and my salesman, Al, was the BEST!! He ordered my vehicle and had it delivered in 2 days, record time. I am very pleased with their cooperation with my "clunker" and all that was involved with that process. More