Mercedes-Benz of Annapolis

We had an absolute great experience at this dealership! The employee we worked with was Jim and he was awesome. we got a used ford truck, that was only there because of a trade in but they still treated u The employee we worked with was Jim and he was awesome. we got a used ford truck, that was only there because of a trade in but they still treated us like we were getting a top dollar expensive car which made us feel like they wanted to make sure we were leaving with what we wanted/needed not just leaving with a car to get them extra money. you can really tell that at this dealership they are a TEAM! which is great and i hope that everyone there continues the great attitudes and friendliness! Great job to Jim and the whole team! keep up the awesome salesmen ship! More

I highly recommend Mercedes-Benz of Annapolis. We went to look at and test drive the E550 Cabriolet. We made an appointment with Al Zayas. When we showed up he had two different Cabriolets that were washed u look at and test drive the E550 Cabriolet. We made an appointment with Al Zayas. When we showed up he had two different Cabriolets that were washed up and sitting directly outside ready for us to view. After spending some time reviewing the car, Al Zayas gave us the keys and let us go on an extended test drive. We were gone for about an hour. When we returned he asked us if everything was satisfactory and then did not pressure us at all, told us to let him know if we had any other questions or if he could do anything else for us. We then went to view the BMW and also the Jag. We did not have the same experience there. Later that night we called Al Zayas back and told him we liked the car but it had to be in black. He said he would look to see what he could get. He called us back and told us that they had a black one that was already on order and was supposed to be in by the end of the week, and that he would call us when it came in. Two days later Al called to say that the black E550 Cabriolet was received and he had it prepped and cleaned for us to see. We made an appointment, and when we got there, Al met us outside and all he did was hand us the keys. We went on another short test drive and my wife said "this is it". We came back to Mercedes-Benz and Al asked how the drive was. We told him we loved the car. He asked us if we wanted to take it home. We said yes. We went inside and Al Zayas went to the manager and then came back with a great deal. We accepted the deal, and 30 minutes later the paperwork was completed and was ready for me to sign. I highly recommend Mercedes Benz and Al Zayas. It is truly a blessing to have worked with a professional sales person at a luxury dealership. More

Michael Benso was great to work with. This is my 5th Mercedes. The other four had all been purchased from the same salesman. Unfortunately, he passed away, so I had to find a new one. Michael has som Mercedes. The other four had all been purchased from the same salesman. Unfortunately, he passed away, so I had to find a new one. Michael has some pretty big shoes to fill but so far, he has done exceptionally well. I am pleased. More

Bought our first MB a stunning C300 4Matic Arctic White with a black roof. Our car hunting started about 4 months ago. We are expecting our first child so it was time to get rid of the two seater sports with a black roof. Our car hunting started about 4 months ago. We are expecting our first child so it was time to get rid of the two seater sports car. After a lot of Internet searching and comparison we (unfortunately) bought a Subaru never even considered a MB at that point. Long story short the Subaru was a lemon so we got our money back, the lemon laws do work! So the hunt was back on only this time we were being very picky. Not wanting to go through the whole lemon ordeal again we drove car after car going from dealer to dealer. We were not happy with most cars out there and thought nothing would fit what we were looking for. A sporty AWD sedan with some power for the fun factor and safety for the family. We drove by Mercedes Benz of Annapolis admittedly laughed and said heh...why not we can at least look. We walked in knowing that the C300 4Matic falls into our category. Shortly after we were greeted by Mr. Al Zayas, he was friendly and listened to what we wanted. He took us right the floor model and began to let us explore the features as he explained some features in the car. The car looks great, has all the features we wanted so it was test drive time. Mr. Zayas took the time nearly most of the morning letting us drive different models never once trying to "close the Deal" like so many other dealer/sales people. Not decided yet we went off to drive a few other vehicles but from a combination of rude/bad dealers and unworthy vehicles we went back. Mr. Zayas worked out some numbers that we felt great with (I think we got a great deal - Thank You)and we had our first MB. I have never had a more easy time buying a car than this experience. More

I honestly visited this dealership with my partner when he was purchasing a new car. I had no intensions of buying a new car for myself. After test driving a sporty Black GLK 350 with the skillful Michae he was purchasing a new car. I had no intensions of buying a new car for myself. After test driving a sporty Black GLK 350 with the skillful Michael Benso and being hand held through the process by Michelle, I found myself with a new car within hours. The dealership is wonderful and the customer service amazing. I highly recommend Michael Benso and this dealership to anyone who is planning or not planning on buying a new car. Thank you. More

I purchased my first R350 from this dealer and I would highly recommend this dealer to anyone who is looking to buy a used or a new MB. I talked to Doug over the phone and we both agreed upon the price, a highly recommend this dealer to anyone who is looking to buy a used or a new MB. I talked to Doug over the phone and we both agreed upon the price, and the next minute we closed the deal. The price was awesome too. I flew from Austin, Texas to Annapolis, MD to buy this vehicle. Initially I was very skeptical to buy it from an out of state dealer because I had a very bad experience with one of the Chicago MB dealer a day before I talked to Doug but after reading the customer reviews here I was very confident about this dealership. To my surprise Doug did everything beyond my expectation and I am very happy with this dealership. I also talked with Michelle from the finance department who took care of my paperwork and she was very knowledgeable and very friendly. I would highly recommend MB of Annapolis. More

Chris was very easy and professional to deal with. Everyone at the dealership was very nice and informative from sales, service, and finance. They never pushed, just answered questions and did whay y Everyone at the dealership was very nice and informative from sales, service, and finance. They never pushed, just answered questions and did whay you asked and did it when they said they would. This is the second car we bought from them and would highly recommend MB of Annapolis. More

I had the pleasure of dealing with Jim Turk of Mercedes- Benz Annapolis on November 23rd, 2010. I had initially researched the vehicle I was interested in at the MileOne website for Mercedes-Benz Annapolis. Benz Annapolis on November 23rd, 2010. I had initially researched the vehicle I was interested in at the MileOne website for Mercedes-Benz Annapolis. The site was awesome, easy to use and extremely helpful by providing user friendly tools for pre-approved finance and car search. I was immediately contacted via email by the sales team, as well as the General Manager (Mr. Dunphy). I was met by Jim Turk on arrival. Jim is professional and friendly. He enjoys his job and made the process of buying the car I wanted a pleasant one. He is an asset to the dealership. I worked with Tom S. in Finance, and he was also a pleasure to deal with. Before I left for the evening, I was greeted and introduced to just about everyone including the maintenance team. I drove home with my new C300 Mercedes that evening. The experience was class act, as one would expect from Mercedes-Benz. Thankyou Jim Turk, Tom S., Mr. Benso and everyone at the dealership. More

First purchase over the internet - would do it again in a second. Very good experience, and we were very happy with the response/ communication from the dealership. Everyone was very pleasant, helpful and second. Very good experience, and we were very happy with the response/ communication from the dealership. Everyone was very pleasant, helpful and professional. The car was exactly what it presented to be, and arrived in perfect condition. More

Michael Benso was very knowledgeable and very friendly, he helped us through the whole process and made it very easy. We had a trade-in which they appraised higher than any one else, it made my decision ea he helped us through the whole process and made it very easy. We had a trade-in which they appraised higher than any one else, it made my decision easier since I thought that selling it on my own would be better. I would highly recommend the dealership, the employee (Michael Benso) and the finance person (Tom) More