Mercedes-Benz of Annapolis

I found Michael Benso to be extremely professional without being pushy. He asked enough questions to find our my needs and most importantly...he listened. Although it took me probably 2 years to final without being pushy. He asked enough questions to find our my needs and most importantly...he listened. Although it took me probably 2 years to finaly make that decision to buy a new car Michael was just as attentive as always when I did come back. He met every possible expectation and then some. He even showed me how to operate my new car before I left the lot. His follow up after the sale was also very much appreciated. I'll buy from him again! More

The entire purchasing experience at this dealership was great. My husband and I were not expecting to purchase a new car when we stopped by this dealership on 12/31/10. We dealt with Michael Benso who wa great. My husband and I were not expecting to purchase a new car when we stopped by this dealership on 12/31/10. We dealt with Michael Benso who was very knowlegeable about the vehicle we were interested in. Michael worked hard to make this deal happen. The price for both my old car and the new one worked well for us. Michael even stayed past closing time to review all the options the new car had. My husband has stopped by the dealership several times in January, and Michael has been most accommodating. I can't say enough about Michael's assistance. More

Mike, is a professional, knows his product and treats his customers with the greatest respect. I would recommend Mike to all of my business clients and to my friends. This dealership really knows what servic customers with the greatest respect. I would recommend Mike to all of my business clients and to my friends. This dealership really knows what service means. This is my 3rd purchase from this dealership, I would not be a return buyer unless they were the best in what they do and offer the customer. More

After deciding to buy a new Cadillac CTS and having an agreed deal, I decided to spend one more day checking out other cars just to be sure. Am I glad I did. My wife and I walked into Annapolis Mercedes agreed deal, I decided to spend one more day checking out other cars just to be sure. Am I glad I did. My wife and I walked into Annapolis Mercedes and were immediately greeted by Doug. I had never considered a Mercedes as we had always bought American, but the quality of Mercedes was second to none. We were sold after the test drive but the staff just couldn't have been nicer. Even though we were buying an entry level C-class we were treated like we were buying a $100,000 car. We reached a deal on Friday night and went back to pick up the car on Saturday my birthday and the great treatment continued. Free Lunch, a golf umbrella, coffee mugs, and two awesome keychains. If the service department is anything like the sales staff I have found a dealership for life will always buy Mercedes. A special thanks to Doug our salesmen who took the time to show and explain everything to us as this was our first look at Mercedes, even though he was scheduled to go home 3 hours earlier! A+++++++ More

My wife and I walked into the dealership just to look at cars. We had not planned on buying a new car that day. But after talking to Mike and test driving a car, we drove home in a new E350 that afternoon cars. We had not planned on buying a new car that day. But after talking to Mike and test driving a car, we drove home in a new E350 that afternoon. Mike was a pleasure to work with and notified us of incentives we were not aware of. There was no pressure and it was a very enjoyable experience. I would recommend Mike and Mercedes-Benz of Annapolis to anyone considering buying a new or used car. Shortly after buying the car I was transferred to Washington State and recently someone backed into the front of the car and broke the Mercedes-Benz of Annapolis license plate frame. I contacted Mike and he promptly sent me two new replacement frames and two key chains free of charge. I really appreciate the great service I received before and after the sale. Keep up the good work Mike. More

We have a BMW 5 series - lease ending in a few months. We decided we wanted an SUV next and were debating between an X5 and an ML. Having own both Mercedes and BMWs in the past, we knew those were the on We decided we wanted an SUV next and were debating between an X5 and an ML. Having own both Mercedes and BMWs in the past, we knew those were the only brands we wanted to consider. After test driving both and speaking with the BMW dealer and Steve McElroy at MB Annapolis, our choice was clear - definitely the ML and definitely buying it from Steve. Steve was knowledgeable and friendly - gave us options for making the purchase earlier than we had planned but without being pushy. Generally speaking, I don't tend to like salesmen - but Steve is the exception. I would highly recommend him and MB Annapolis to anyone who is considering a Mercedes (or a BMW ;). More

Found vehicle on internet. Called and spoke with Jim, he was great from introduction. Had almost all the paperwork completed when we got to the dealership so that once we test drove we had very little time was great from introduction. Had almost all the paperwork completed when we got to the dealership so that once we test drove we had very little time to wait. Tom was fast and effecient as well. More

There was no pressure with this transaction. I reviewed available pre-certified vehicles on on-line, filled out a card on line indicating the vehicles that interested me and received a call from Steve to s available pre-certified vehicles on on-line, filled out a card on line indicating the vehicles that interested me and received a call from Steve to stop by the dealership. The appointment was scheduled for a week and a half later. We spoke on the day of the appointment to re-confirm the time and I learned that the car of my dreams had just recently arrived at the dealorship. I looked at four cars and tested two and drove away with the car of my dreams at a fair price...no pressure. All car buying experiences should flow as easily as this one did! More

Everyone at Mercedes-Benz dealer in Annapolis is very professional, they were very patient with us, answering all our questions. We definitely recommend this dealer. Bargaining wasn't hard with them , professional, they were very patient with us, answering all our questions. We definitely recommend this dealer. Bargaining wasn't hard with them , not like other dealers that have dealt with in the past. More

Sales and service very understanding, and resolved any problems I had. They were friendly and quick to give me a loner car at no charge if needed.I live in NJ and traveled to this dealership because of th problems I had. They were friendly and quick to give me a loner car at no charge if needed.I live in NJ and traveled to this dealership because of their reputation. I would recommend this dealership. More