Mercedes-Benz of Annapolis

Everyone we dealt with here from our salesman, Jim Turk, to the Sales manager, Drew to the Finance & Leasing Manager, Michele were wonderful to work with. We have owned several different Mercedes before to the Sales manager, Drew to the Finance & Leasing Manager, Michele were wonderful to work with. We have owned several different Mercedes before and this was the best experience we have had to date with a dealership. No pressure, just an enthusiastic support to make sure we get the "right" car. We also have used the service department here for our other car and have been very happy dealing with Frank Wilson. More

This is my third Mercedes purchae with two of them from Mercedes Benz of Annapolis. I love how quickly they get you through the process yet spending enough time to explain the process and my new car purch Mercedes Benz of Annapolis. I love how quickly they get you through the process yet spending enough time to explain the process and my new car purchase. I will continue to do business with them in the future and I would recommend this dealership to anyone. I always have a great experience and I can't wait for the time when I can trade up because I will be back to see these guys again. Kudos to to Al and Tom and the leadership of the GREAT Dealership!!! More

From my first contact with my sales rep (Casey Duffy), to meeting with the sales manager (Drew Litherland), to working out the financing details (Tom Stancavage), my experience as a first-time Mercedes Benz meeting with the sales manager (Drew Litherland), to working out the financing details (Tom Stancavage), my experience as a first-time Mercedes Benz buyer could not have gone more smoothly. I would highly recommend this dealership and any of the people that I had contact with at this dealership. They were honest and up front and not pushy at all. The entire experience was positive for me. More

Derek treated us with great care and compassion before and after we had agreed to buy a ML350 from him.It was late in the day, however, he was very good at showing me how to get the most out of the option and after we had agreed to buy a ML350 from him.It was late in the day, however, he was very good at showing me how to get the most out of the options the ML has, very glad for all the instructions. He also called me the next day to make sure the car and I were getting along and offered any help if I required it. Very good experience. More

I cannot speak highly enough about Mercedes Benz of Annapolis. What an incredible, positive, and enjoyable experience. There was not one aspect of my new car purchase experience that could have been Annapolis. What an incredible, positive, and enjoyable experience. There was not one aspect of my new car purchase experience that could have been handled any better. Casey Duffy, my Sales Consultant, was professional, courteous, and patient as he explained the Mercedes Benz experience. I have been driving German competitor vehicles for the last 15 years and was not familiar with MB. I was treated so well by both Casey and also by Sales Manager Drew Litherlind, that I could not imagine visiting any other dealer. I must admit that even Tom Stancavage made paying for my new car enoyable! I drove from Alexandria, VA (about 40 miles away) at the recommendation of others and am so pleased that I did. The overall atmosphere of the dealership was extremely professional, yet relaxed. There was no "sense" of high pressure. I witnessed employees assisting each other ensuring that the customers were always appropriately attended to. Mercedes Benz of Annapolis has set the bar to where all other Mercedes Benz Dealers should aspire to reach. Would I recommend this dealership? How loudly can I yell "YES" "YES" "YES". More

The buying experience from start to finish was perfect. The buying experience from start to finish was perfect. Especially helpful was the "no pressure" salesman, Michael Benso and the owner, Mr. Fader. I The buying experience from start to finish was perfect. Especially helpful was the "no pressure" salesman, Michael Benso and the owner, Mr. Fader. I would recommend them WITHOUT HESITATION. All employeees were very friendly and seemed to want to make sure you needed anything you desired. I must emphasize that therre was no pressure to buy the car, nor any of the atermarket items (extended warranty, Road Hazard Insurance, etc) The owner of the dealership was introduced to me and made me feel that he genuinely wanted to not only sell me a car, but start a long term experience with the dealership. More

This was a good buying experience. All the representatives at Mercedes-Benz of Annapolis were professional and provided outstanding customer service. Once, I arrived at the dealership, the rec representatives at Mercedes-Benz of Annapolis were professional and provided outstanding customer service. Once, I arrived at the dealership, the receptionist was able to place me with a sales associate within 2 minutes. My husband and I had an opportunity to look at the car we saw online as well as other available used cars. We test drove the Infiniti FX35 and a 2008 ML350. we were able to talk openly with the sales representative about what type of vehicle we were looking for and the price range our budget could afford as far as financing. We chatted about fuel economy, service, maintenance and warranty options. Special thanks to Derek, Tom, Doug and Michelle for being professional, friendly and honest. More

First and foremost I have to say a HUGE THANK YOU to Chris Tarsa; he was awesome to work with! Chris was extremely professional, accommodating, informative and patient enusring I understood and was com Chris Tarsa; he was awesome to work with! Chris was extremely professional, accommodating, informative and patient enusring I understood and was comfortable with every part of the process. His follow up and follow throught was impeccable; at no point in the process did I have to run behind Chris. The best part was I never felt pressured at any time! I was even more impressed with the fact that I was treated with respect and not dismissed or taken advantage of since I was a woman (alone at the time) buying a car. Prior to walking in the door I had done some serious research and Chris confirmed everything I knew, even giving me additional info to consider. Trade-in value offered was phenomenal! Needless to say I did purchase the car and LOVE IT! During delivery of the car Chris never rushed the process and was very detailed; even though I previously owned the same type of car...which was great because we learned about a lot of new features and Chris stayed way pass closing (never once complained). He even took the time to set up our cell phones. As if thing could not get any better...when we left the dealership we were in the process of putting in a destination in the navigation...well long story short we pulled over a few blocks to finish. This car pulls up in front of us and here comes this man (remember it's late)...it was Chris checking on us to ensure we were alright and everything was ok with the car. That level of caring and customer service is almost extinct in this day and age. Chris Tarsa and MB of Annapolis is the only place for my family and I to buy cars...we'll be back in a few months for my husband's car. Also I have to menion Tom Stancavage; awesome guy who ensured the financial process was smooth, easy and fun! Who would have thought giving up so much money could be so much fun (CRAZY)! KUDOS!!! More

Friendly without being overbearing. Helped us in sorting out through options. Knowledgeable about the product -- could explain all features and answer all of our questions. Has followed up after the sale out through options. Knowledgeable about the product -- could explain all features and answer all of our questions. Has followed up after the sale to assure satisfaction with the product and offer his assistance. A good experience. More

Michael did an excellent job assisting us with looking over several cars and was very helpful in explaining various features on each one. He also did a thorough job throughout the sale process, and was e over several cars and was very helpful in explaining various features on each one. He also did a thorough job throughout the sale process, and was easy to work with. He was also very helpful with the trade in process which enabled us to make the purchase without delays. More