Mercedes-Benz of Annapolis

Thank you Arella it was a pleasure dealing with you and Annapolis Mercedes, very professional pleasant and satisfying experience. Although this is the first time I purchased my MB from Annapolis MB but for Annapolis Mercedes, very professional pleasant and satisfying experience. Although this is the first time I purchased my MB from Annapolis MB but for sure I was a very loyal customer to your professional service department team and their manager Mr. Bowman. More

This is my 5th Mercedes purchase AND my best total experience to date! I recently purchased a Mercedes GLC SUV from Mercedes-Benz of Annapolis, and I have to say that my experience was nothing short o experience to date! I recently purchased a Mercedes GLC SUV from Mercedes-Benz of Annapolis, and I have to say that my experience was nothing short of outstanding—thanks to my amazing salesperson, Arnita. From the moment I walked into the dealership, I felt welcomed and valued, and Arnitta made the entire process smooth, enjoyable, and stress-free. Arnita is incredibly knowledgeable about the Mercedes-Benz lineup and took the time to listen to my preferences and needs. She patiently walked me through the different models, explaining the features, options, and benefits of each one in detail, helping me find the perfect fit for my lifestyle. I never felt rushed or pressured, which made the whole decision-making process much easier and more enjoyable. What really stood out was Arnita’s dedication to making sure I got the best deal possible. She was transparent about pricing and worked with me to find a financing option that fit my budget. She also went above and beyond to ensure that I understood all the technology and features in my new SUV, even offering to set up a follow-up call to answer any questions after I drove off the lot. The entire team at Mercedes-Benz of Annapolis was friendly and professional (thank you, Casey :-), but Arnita truly made the difference. Her warm and attentive approach and her deep knowledge of the vehicles made me feel confident and excited about my purchase. If you're in the market for a Mercedes-Benz, I highly recommend working with Arnita. She’s a true professional who will take excellent care of you from start to finish. Thank you, Arnitta, for making my car-buying experience so memorable—I absolutely love my new SUV! Cheers to Mercedes-Benz of Annapolis! You guys rock! More

"Mia was an absolute gem! She stepped right in and made sure I had everything I needed, going above and beyond to assist me. If I had to buy another car tomorrow, Mia would be She stepped right in and made sure I had everything I needed, going above and beyond to assist me. If I had to buy another car tomorrow, Mia would be my first call. It was truly a pleasure working with her, and I can't recommend her enough!" More

My experience at Mercedes Benz in Annapolis was the best that I have ever had purchasing a vehicle. The salesperson, sales manager, and credit manager were very kind, professional and efficient. that I have ever had purchasing a vehicle. The salesperson, sales manager, and credit manager were very kind, professional and efficient. More

Mia was awesome from beginning to end! She provided 4 options of the vehicles I liked and found me my dream vehicle. She was so kind, attentive and very informative with helping navigate m She provided 4 options of the vehicles I liked and found me my dream vehicle. She was so kind, attentive and very informative with helping navigate my new car. I’d recommend her 100x! Customer service was impeccable. More

Arnita was very helpful with my GLE search. She is very knowledgeable not only with the vehicles but the technology of the new cars as they are much different than my previous 2018 GLE. She als She is very knowledgeable not only with the vehicles but the technology of the new cars as they are much different than my previous 2018 GLE. She also acted as a concierge assisting in the set up of the various facets of the new car. We will definitely keep in touch with Arnita for our next Mercedes. Thanks Arnita! More

Let me begin by stating that this review is not a reflection of my salesperson but is strictly about Rori Brown. I have been waiting for a promised part for over three weeks, and unfortunately, Rori reflection of my salesperson but is strictly about Rori Brown. I have been waiting for a promised part for over three weeks, and unfortunately, Rori has neither returned my calls nor followed up. This lack of responsiveness is highly unprofessional. When I confronted him about the issue, he boasted about how highly he rates his own customer service—an attitude that only added to the frustration. If Rori’s name comes up in your deal, my advice is to run! More

Mia Castle is such a kind soul. She helped me and my husband find exactly what we were looking for in a vehicle. We were quite picky to say the least, but she still stuck by our sid She helped me and my husband find exactly what we were looking for in a vehicle. We were quite picky to say the least, but she still stuck by our sides and helped us along the way. Please come see Mia Castle if you're looking to purchase or lease a vehicle. You won't be disappointed! More

Wayne is fantastic. Hooked up my new G63 build, the second one we have done with him, and had it delivered before the holidays. Thanks Wayne. Hooked up my new G63 build, the second one we have done with him, and had it delivered before the holidays. Thanks Wayne. More

This was my first time buying a new car and my experience was wonderful! Mia was the sweetest and most of all patient with my indecisiveness. You'll be in great hands if you choose to work with Mia! was wonderful! Mia was the sweetest and most of all patient with my indecisiveness. You'll be in great hands if you choose to work with Mia! More