Mercedes-Benz of Annapolis

Our experience with Casey and the entire team exceeded our expectations. Everyone was welcoming and friendly. Casey's knowledge and expertise in all aspects of the process helped make the buying experien our expectations. Everyone was welcoming and friendly. Casey's knowledge and expertise in all aspects of the process helped make the buying experience much easier for us. There was no rush by anyone to sell us a car that was not our dream vehicle. Extensive searches were done to locate a car for us. Casey's commitment to finding us the car we wanted made all the difference in our experience. He helped us get the app up and running on our phones - much appreciated. Casey has offered multiple times to have us return to go over any questions we have. We look forward to seeing him again - and the entire team - for follow-up on our new car. More

I'm SO grateful to have met Mia Castle. She was so down to earth and wasn't pushy at all. I left with a big smile and a beautiful new car. She was so down to earth and wasn't pushy at all. I left with a big smile and a beautiful new car. More

Alex Clothier has been my service advisor for a myriad years and is one of the main reasons I continue with this brand. Alex’s concern for the customer and his loyalty is parallel to none. I look for cont years and is one of the main reasons I continue with this brand. Alex’s concern for the customer and his loyalty is parallel to none. I look for continued business with Mr. Clothier. More

Worst ever! Sales know nothing about cars and there’s nothing 1st class about it! Sales know nothing about cars and there’s nothing 1st class about it! More

Kudos to Derek! He was an amazing salesman and knew quite a bit about the car. Took the time to show us and set up quite a few options on the SUV. He stayed in commu He was an amazing salesman and knew quite a bit about the car. Took the time to show us and set up quite a few options on the SUV. He stayed in communication with both my husband and I to make the process smooth. Very personable and we even enjoyed conversations about his cat. We also had a great experience with the dealership. From the receptionist all the way to the finance office. Larry was our financial manager and we had worked with him before and the experience was great both times. Thank you team at Mercedes Benz of Annapolis! More

Bing was great! His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well. His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well. More

Casey was amazing from start to finish. I had limited time to get the car and get back to work and he got me out of there as fast as he could. Knew the car well, was super helpful and fri I had limited time to get the car and get back to work and he got me out of there as fast as he could. Knew the car well, was super helpful and friendly. Overall a great experience. Thank you!! More

My experience was very pleasant from the moment I arrived. The receptionist Kim greeted me by name upon my arrival. She made me feel appreciated as a customer, was extremely personable, friendly, eff arrived. The receptionist Kim greeted me by name upon my arrival. She made me feel appreciated as a customer, was extremely personable, friendly, efficient, I could go on and on. Kim offered me refreshments, held a pleasant conversation with me and from that moment, I knew that I was in for a positive experience at Mercedes-Benz of Annapolis. Arella, my sales consultant came in on her day off to handle my transaction. I was already sold on the vehicle, so there was very little effort required to get me to sign on the bottom line. I informed her that I already had financing in place, but Arella mentioned that Allen would have access to several other options and that MBOA would love to handle my financing needs as well. Allen came and introduced himself and from the moment we spoke, I felt like I had a friend for life. Allen was a joy from the very start. His demeanor was completely out of character for a finance guy, most are cold and stiff, not Allen, he made me feel welcomed and valued instantly. Allen asked me a few questions, and said he’d get right back to me. I was not prepared for what happened next. Allen congratulated me on my credit score and said, “have I got a surprise for you”…. I was offered 2.99 % financing, over 60 months. I almost cried… The financing through one of my other financial intuitions was 4.99 %, but it was based on 36 months. My note would have been almost four hundred dollars more per month and I would have also paid more in finance charges, for a shorter repayment term. I could not have imagined a better agreement. To top it all off, when I returned to pick up the vehicle, Asher gifted me dinner for my daughter and I at a nice restaurant in Annapolis. Allen, Asher and I had been smack talking about football, relationships, etc., and it felt like I was just shooting the breeze with friends that I had know for years. Sorry to be so long winded, but the level of service I received at Mercedes-Benz of Annapolis, was incredible and well deserving of praise and acknowledgement. I am extremely pleased with the overall experience at MBOA. They have a great operation throughout the entire dealership. I can’t praise MBOA enough. Overall, it was the absolute best customer service I have experienced, in a very long time. Keep up the great work, it is very refreshing to experience in this day and age and unfortunately not the norm in today’s society. Another satisfied customer… Lloyd L. Celistan More

Very knowledgeable of vehicles. Always keep me informed of my vehicle status. Very professional & always a pleasant person to work with. As long as I owe the one i have or another Always keep me informed of my vehicle status. Very professional & always a pleasant person to work with. As long as I owe the one i have or another Mercedes would always want him as my service advisor! Keep up the good work! More