Mercedes-Benz of Ann Arbor

Exceeded Our Expectations Since the early 2000's, we've purchased 3 Mercedes from Mercedes of Ann Arbor. We've continued to visit this dealership for our service needs. Ov Since the early 2000's, we've purchased 3 Mercedes from Mercedes of Ann Arbor. We've continued to visit this dealership for our service needs. Over the years they've offered the convenience of providing transportation to work or home, while service was being completed.. When parts had to be ordered, they've offered the use a loaner vehicle, when one was available. During the last few visits, I've had the pleasure of being greeted by Matt Davis upon arrival. He is professional, courteous, and I trust his knowledge. I also appreciate Matt's honesty and patience with me when I ask him lots of questions about something I don't understand. He's calm, detailed and easy to talk to. Most recently, our SUV was towed to Mercedes Ann Arbor the day before Thanksgiving. My husband met Shawn Durham and he explained that they would work to get a diagnosis as soon as possible. Shawn followed up with a call to inform us when the car was actually in the stall, gave us a detailed explanation of the diagnosis, time frame for receiving ordered parts, and the cost. Shawn consulted with service manager Matt, and he called us back with a plan and solution that was unbelievable. Shawn went the extra mile for us and we're appreciative. We were also able to pick up our vehicle sooner than anticipated, and it as clean (inside and out) as the day of first purchase. We'll forever be grateful to Matt, Shawn and the Mercedes of Ann Arbor Service Team. Thank you for your exceptionally caring and professional attention to our personal and maintenance service needs.. Jean Williams More

Amazing car buying experience!!! Once I knew that I needed a new car my husband and I went straight to Evan. Evan found me a beautiful GLK 350 that completely satisfied every need and Once I knew that I needed a new car my husband and I went straight to Evan. Evan found me a beautiful GLK 350 that completely satisfied every need and desire I wanted out of a vehicle. Evan went above and beyond to ensure that I was happy with the car and took AMAZING care of my husband and I. He is focused on detail and truly is not satisfied until everything about the car met his high standards. We will visit Even for all of our future car needs! More

Best car buying experience I had the opportunity to work with Evan when I recently purchased my new GL 450. From the beginning Evan was wonderful to work with. He was easy to I had the opportunity to work with Evan when I recently purchased my new GL 450. From the beginning Evan was wonderful to work with. He was easy to get in touch base, quickly returned calls and message, ensured that all of my questions were answered, etc. I have 3 young children and despise the process of being a car because it is such a long process. Once I made the decision to purchase the car Evan handled everything! So much so that it did not even feel as though I went through the process of buying car. Hands down the BEST car buying experience I have ever had. Evan was wonderful and I would encourage anyone who is looking for a Mercedes to contact him! More

Friendly and professional It was my first Mercedes purchase. And I would purchase my second one with this dealer. Sales team was very friendly and willing to accommodate all It was my first Mercedes purchase. And I would purchase my second one with this dealer. Sales team was very friendly and willing to accommodate all concerns. More

Very helpful Christianna was very helpful and nice. She solved the problems very quickly and nicely. Also, she was very easy to work with, very friendly. Overall,s Christianna was very helpful and nice. She solved the problems very quickly and nicely. Also, she was very easy to work with, very friendly. Overall,satisfied More

WORST DEALERSHIP TO BUY/SERVICE!!! I Leased a GL from this dealership and I will NOT recommend anyone to buy or service there vehicles at this dealership!!! There customer service is ho I Leased a GL from this dealership and I will NOT recommend anyone to buy or service there vehicles at this dealership!!! There customer service is horrible!! There service manager has an IQ level of my 4yr old!! I can't believe they hired a non qualified service manager!! My recommendation is buy or lease your next car from another dealership that cares about there customers after the sale. But when it comes to getting your car serviced here you would probably get better customer service at a KIA dealership then this dealership!! BUYER BEWARE More

Very thorough and caring The whole process was outstanding!! Bought a new car! The price was right and the friendliness of the staff was strong. Mickey Hurley went way beyond The whole process was outstanding!! Bought a new car! The price was right and the friendliness of the staff was strong. Mickey Hurley went way beyond normal and has been available for follow up service as well! More

Love my E350 We had such a wonderful experience working with Christi and we absolutely LOVE our purchase! Christi is easy to work with, knowledgeable about the Mer We had such a wonderful experience working with Christi and we absolutely LOVE our purchase! Christi is easy to work with, knowledgeable about the Mercedes-Benz brand, specific Mercedes cars, and special financing options. Mercedes-Benz of Ann Arbor is a beautiful dealership with beautiful cars. A complete VIP experience! I simply filled out the online request for more information and within minutes, and with my approval, I received a text from Jelani to let me know that the car I was interested in was available and their hours of operation. My next text came from Christi and everything I needed to ask and all questions were answered through text - my favorite, easy form of communication! When we arrived at the dealership, we were greeted at the front desk by Jelani and handed over to Christi, who had the car we were interested in all set and ready to test drive. We fell in love with the car and immediately started discussing the financing deals and options. The next day, we pick up our our gorgeous, clean (inside and out) car with a full tank of gas. We are so happy with our purchase and experience with Christi and this dealership. We highly recommend! More

Christi Armstrong I cannot say enough good about our dealing with Christianna Armstrong. She knows what she is doing, she knows when to do it and her personality is eng I cannot say enough good about our dealing with Christianna Armstrong. She knows what she is doing, she knows when to do it and her personality is engaging. I highly recommend Christi with no reservations or hesitation. She is a champion. Christi knows "her stuff" and was perfect in all ways. Michael was a champion as well. He took care of any need we had with grace and efficiency. We were treated like royalty. Thank you. More