Mercedes-Benz of Ann Arbor

We called roadside assistance for flat tire from our house. Service came to our home and placed the spare tire on the vehicle and ordered us a new tire. When the tire came in, we took the car into the house. Service came to our home and placed the spare tire on the vehicle and ordered us a new tire. When the tire came in, we took the car into the dealership where they quickly replaced the tire and had us on our way in a snap. Quick and easy. We had only had the car a few months. Our sales experience with Mike Breuger was superb! Mike is a true gentleman. His demeanor is professional without being pretentious or overbearing. I consider him a friend. I really enjoy working with him and his knowledge of cars, not just MB, is amazing and always interesting. He is a true motor-head as am I and we both appreciate quality and excellence in motor cars. I had been in and out of the dealership for over a year looking at various models and contemplating a buy, and Mike was always attentive, friendly and never, ever pushed a sale on us at all. Very unusual over that period of time. That's a big deal with me. Any form of sales pressure and it's out the door ! Totally unacceptable, but we never got any pressure with Mike, even after taking over a year to decide to buy. It was this true friend attitude and zero sales pressure that convinced us to purchase from Mike and MB of Ann Arbor. We have been in for various reasons several times since, and sometimes just to say hello and we are greeted with the same friendly manner every time. I would recommend to anyone to speak with Mike, "Mr. Benz" at MB of Ann Arbor and I know he will give them the same excellent experience he gave us. And the service and parts guys are the best! The service tech that came to our home and helped my wife with the flat was excellent. Just great service and lightning quick! Well done! More

I was heading out of town when my 2007 Mercedes S430 engine belt broke leaving me stranded on the side of the e-way. It was 7pm and I knew the dealer was closed at this time. Keith informed me to contac engine belt broke leaving me stranded on the side of the e-way. It was 7pm and I knew the dealer was closed at this time. Keith informed me to contact him if I ever had any problems with my car. So...I called Keith Solomon and even though they were closed he contacted a tow truck for me. Keith met me at the dealership and gave me a loaner car to drive while my car was being repaired. I was amazed with the professional service that I received from Keith and his staff. They replaced my belt and delivered the car to my office when I returned from my trip. Keith Solomon and his staff are truly amazing people. I highly recommend anyone owning a Mercedes with service issues, Call Keith Solomon At the Mercedes Benz Dealership in Ann Arbor. Keith is the Service Director and he and his staff will go out of their way to help you. By the way The bill only came to $130. and I was not billed for the use of the loaner car. MERCEDES BENZ OF ANN ARBOR IS THE BEST MERCEDES DEALER THAT I HAVE EVER BEEN TO! Thank You Keith Solomon and Staff:) More

I would recommend the Novi dealership which has a far nicer physical facility and much better customer service, even if it is a drive. I was extremely surprised with the poor service I received at MB An nicer physical facility and much better customer service, even if it is a drive. I was extremely surprised with the poor service I received at MB Ann Arbor since Mercedes is known for its excellent customer service. My less than 1 year old Mercedes C class was towed in since it wouldn't start. No one called me about my car that day and the dealership was closed when I tried to call them. The after hours phone service was not working - it would ask you to dial the extension or press "4" for a directory then hang up on you. I tried every number found (at least 6) in the yellow pages, internet and dealer's own site - got routed to the same faulty disconnect or directly to a survey asking how the call went???? when I called them the following day the service consultant was busy and operator said he would call back. He didn't call back for 3 hours...I called him and waited on hold. Eventually I talked to the service consultant - he didn't know what the status of my vehicle was. Eventually he called back and asked me to bring in the other key (10 miles away and I have no car) - I got a ride there and did that. Still no calls from MB - called again the next day (day 3) - same experience with consultant not available/will call back. Eventually I was told that the car needed a new DIS module but they couldn't get that in for a few days (this car is a C class less than 1 year old - fully under warranty). No loaner car was offered - I expressed my irritation and need for a car and they said that they could get me an Enterprise loaner (I would have to pay insurance) and that Enterprise would call me. I have not heard from them yet and can't believe the lack of attention to the customer. Maybe I will get my car back someday. More

Stood around in the showroom for fifteen minutes while four salespeople (including the sales manager) sailed on by without so much as eye contact. Two other salespeople were chained to their desk and cou four salespeople (including the sales manager) sailed on by without so much as eye contact. Two other salespeople were chained to their desk and couldn't be bothered. There were only two customers in the showroom at the time. However, people who walked in after me were waited on promptly. Not cool and very rude. Brought my concerns to the General Manager who did nothing about - not even so much as an apology. More