Mercedes-Benz of Ann Arbor

We walked into the dealership just to browse their used car selections and drove out with a wonderfully cared-for used 1999 Mercedes-Benz E-class 320. It was a trade in from previous customers many years car selections and drove out with a wonderfully cared-for used 1999 Mercedes-Benz E-class 320. It was a trade in from previous customers many years ago, which speaks to the high quality of product and business. Our sales person, Evan, was sensitive to the fact that we are a young family with a young child, and put us in a roomy and safe vehicle. They even negotiated the price. We have done business with other luxury car dealerships in the metro Detroit area and felt totally discarded once the check cleared but this could be further from the case with Mercedes Benz of Ann Arbor. Most telling of their thoughfulness, professionalism and superior service is their handling of problems. We had an inadvertent oil spill in the engine of the car which we detected when we drove off the lot. We returned the car immediately and they fixed it promptly and thoroughly. They checked and double check the service. They also offered us an nice loaner, our next maintenance on house, delivered our vehicle to our home and most importantly reassured us that they were available if we needed any further assistance. I hope to work with them for many years to come and keep my family in Mercedes-Benz through business with the Ann Arbor dealership. These gentlemen are A1. More

I have visited over 6 dealerships in Ann Arbor, mostly premier brands from Germany, Japan, and US. Mercedes was ‘the only place’ that showed professionalism and attention. Although I had better deals in premier brands from Germany, Japan, and US. Mercedes was ‘the only place’ that showed professionalism and attention. Although I had better deals in other brand from Germany, I chose Mercedes only because of the people in the shop. You will get full attention and kindness if you visit Mercedes in Ann Arbor. They know that it is not all about the car. More

The service has always been superb. The service advisor Jason Collins is a case in point. When I drive in, he suddenly appears from his office and tackles the problem. He has always been able to identify Jason Collins is a case in point. When I drive in, he suddenly appears from his office and tackles the problem. He has always been able to identify the trouble quickly; and when he has more than one option that could be taken in the repair, he calls me at home. The work is always done on time. I could not be happier with the treatment I have experienced. There seems to be a lot of teamwork, and I anticipate that I will be able to praise other people at the dealership in the future. More

I knew the exact vehicle I wanted and I had researched pricing. I selected Jill from the list of salespeople based on nothing more than she looked competent and trustworthy. I contacted her by e-mail wh pricing. I selected Jill from the list of salespeople based on nothing more than she looked competent and trustworthy. I contacted her by e-mail which included an introduction and a detailed description of what I wanted. She presented me with a great deal. No haggling or back and forth negotiation or pressure to buy more than I wanted. Following a couple of e-mails and phone calls and I bought the vehicle sight unseen. When I arrived to sign the paperwork, the vehicle was fully prepped and ready for me. Unfortunately, I could not take the vehicle at that time so Jill made arrangements for me to pick it up after hours. More

jason has been our service guy a couple of times now and really goes out of his way to make a good experience...the last time i met him he stuck his hand into my car headlight to change it and seemed like h really goes out of his way to make a good experience...the last time i met him he stuck his hand into my car headlight to change it and seemed like he would break his hand , but it did not matter as he wanted to make sure it got done....this time around he changed a new piece for my ipod adapter and MADE SURE IT WAS THE CORRECT ONE!!..hats off to jason collins... NOW, ON THE OTHER HAND!!! i was really disappointed by the cashier/phone answerer gal, whose name i have no idea..but when i asked if my car might be done she said:"I HAVE NO IDEA" she said i just work up here and its really busy..then quickly asked for my name so jason could call back...i think she could use better phone etiquette or maybe make the effort to find out!!...lousy quality service!...as well, the parts guy brought out the piece for my ipod adapter and simply gave it to me..after i asked how to use it, he said he didnt know but there were instructions..then he laughed as it was in german...then he walked away without even thinking of helping....jason , then took it and said it was the wrong part!!..walked back to get the right part and made sure it worked...THE POINT IS THE PARTS GUY DIDN'T CARE AT ALL WHAT I HAD.....my wife even commented that she felt the cashier and parts guy were really poor service..... More

Very professional and informative. When a car I was interested in was sold, they were able to find a vehicle that I am just as happy with. I can see why customers stay with one dealer throughout a lif interested in was sold, they were able to find a vehicle that I am just as happy with. I can see why customers stay with one dealer throughout a lifetime.... More

Great and friendly service. Got a tour including the basement. Quality workmanship. Used the online service booking tool and set up a time and date that worked well. Easy to navigate and review your se basement. Quality workmanship. Used the online service booking tool and set up a time and date that worked well. Easy to navigate and review your service history. More

I called. THey got me in. They were friendly and accommodating. THey answered all my questions. THey offered me information about deals that were available to save me money. They noticed I was re accommodating. THey answered all my questions. THey offered me information about deals that were available to save me money. They noticed I was ready for scheduled maintenance and called me to let me know and get my approval. The work was completed in the time they said. I requested a loaner and they arranged for that. Everything went smoothly. Jason was fabulous. More

Larry was great and very professional. My only gripe is the customer service in which I received from the lady by the payment window. All and all, great dealership. the customer service in which I received from the lady by the payment window. All and all, great dealership. More

Excellent experience, professional and friendly, felt no pressure during a test drive, and making financing arrangements. I would say the overall feel of the dealership fits right into the general Ann Arbor pressure during a test drive, and making financing arrangements. I would say the overall feel of the dealership fits right into the general Ann Arbor area feel if you know what I mean. Would recommend to anyone looking at MB locally or in greater D. More