Mercedes-Benz of Ann Arbor

Buying my first Mercedes This is my first Mercedes Benz, but considering the exceptional attention to detail and customer service provided, I doubt it will be my last. I drove This is my first Mercedes Benz, but considering the exceptional attention to detail and customer service provided, I doubt it will be my last. I drove from Columbus, OH (GO BUCKS!) to Ann Arbor to purchase this vehicle after finding it online. Prior to my test drive, and in person evaluation, Evan Gerhardt and I had spoken a few times over the phone to get the process moving forward and eliminate any excess time spent at the dealership since I would have a long drive back home on the same day. Evan is an exceptional salesman, and I feel he truly had my best interest in mind throughout the whole process. Together with Dan Wilson, they made sure every little detail was explained to me as this is my first foreign car with special care/instructions/expenses required. They did not push any "add ons", but did recommend a few options such as an extended warranty and service/maintenance package (which I ended up taking, and adding to my financed monthly payments through MB Financial). Evan has also been checking in with me every couple of days as we still have a few loose ends to tie up, and to make sure the vehicle is everything I want. It was a great experience, and I will not hesitate to recommend this dealership and team to others. More

Awesome, Awesome! My husband and I have never gotten the service from another dealership as we did at Ann Arbor Mercedes. Our salesperson Evan was the best. Nancy was s My husband and I have never gotten the service from another dealership as we did at Ann Arbor Mercedes. Our salesperson Evan was the best. Nancy was such a sweetheart, and Dan was the man! Thank you so much! William and Laurie Carter More

Exelence in service and beyond I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me making room for the car without an appointment and even to park it (did I mentioned that he had to push the car becaus was not running?) I have not enough words to express my gratitude. Thanks Mercedes Benz of Ann Arbor and (even more) thanks to Shawn. More

Renewed lease Moved to Ann Arbor a year ago, and have leased a new M-B every 3 years over the last 7 US cities in which I've lived. This last was year 3 with my pr Moved to Ann Arbor a year ago, and have leased a new M-B every 3 years over the last 7 US cities in which I've lived. This last was year 3 with my previous vehicle; over that time, Dan Wilson and his service staff (esp. Beth and Bryan) were consistently professional and engaging, ensuring a positive outcome every time. For the new lease, I partnered with Christianna Armstrong - whom oversaw the research, due diligence, and ultimately - delivery of the new vehicle. The entire experience with her was nothing short of superb; she was informed, responsive, and a true ambassador for what great customer experience should be. And to prove what's good goes full circle: Dan Wilson was promoted to the Finance Director, so was able to continue that positive interaction with him as part of this this latest chapter. In total, the last 18 months with M-B of Ann Arbor has been awesome, and I look forward to continuing my relationship with them. THANK YOU! More

Wonderful /customer Service Experience Mickey Hurley is very friendly, knowledgeable and was extremely accommodating during our visit. He patiently explained all different options for the Mickey Hurley is very friendly, knowledgeable and was extremely accommodating during our visit. He patiently explained all different options for the vehicle and helped us choose the right model. He even drove to our home to set the garage door codes. He sets high standards for customer service. It was pleasure doing business with Mickey. Dan, who is the finance manager at this dealership was very friendly and knowledgeable and explained in detail about various warranties. More

Wonderful Experience Michael was very accommodating and patient. He was easy to work with and eagerly helped me to find a car that met all of my needs. Dan, the finance m Michael was very accommodating and patient. He was easy to work with and eagerly helped me to find a car that met all of my needs. Dan, the finance manager patiently explained every step at the closing. More

Very good service Mickey was very good and worked well on the car deal and was very knowledgeable. Made my experience of car buying pleasant. Thank you Mickey Mickey was very good and worked well on the car deal and was very knowledgeable. Made my experience of car buying pleasant. Thank you Mickey More