Mercedes-Benz of Ann Arbor

Pleasure doing Business with Them I previously bought a 2008 ML350 from same dealer. I know the ownership of this agency has changed since then, but in buying a new 2014 ML350 I had th I previously bought a 2008 ML350 from same dealer. I know the ownership of this agency has changed since then, but in buying a new 2014 ML350 I had the same positive experience. The Salesman was courteous and knowledgeable. The pricing was within the exact range that I expected for both the MSRP discount and trade-in value of my 2008. I had done my homework prior to coming to the dealer and pretty much knew in advance what range I was considering would be a fair price. Coming to agreement quickly with the salesman confirmed my respect in that they didn't try to haggle with me. Since some features had changed since 2008 the salesman was able to point these out to me and quickly sent me some Mercedes instruction videos that made setting up Garage door sync, Bluetooth sync and iPod integration a snap. I would recommend this dealer and specifically Mr. Karabulut to anyone interested in a Mercedes-Benz. More

pleasurable buying experience at MB of Ann Arbor I just purchased a new 2015 E250 Bluetec. I'm very pleased so far! I previously leased a C300, and Mercedes-Benz of Ann Arbor provided me with I just purchased a new 2015 E250 Bluetec. I'm very pleased so far! I previously leased a C300, and Mercedes-Benz of Ann Arbor provided me with great customer service. In fact, I almost looked forward to my car service, as it gave me a chance to get away from the office and work uninterrupted at their dealership with free coffee and cookies. But alas, the service was always done quickly and I didn't get a chance to stay very long. I got a flat tire last year. The Mercedes emergency service amazingly came within five minutes after I called for help. The dealer quickly replaced the rim, no questions asked -- glad I bought the tire and rim replacement package. I found the driving experience of the Mercedes C300 better than my previous car, an Audi A4. Based on the engine location, the A4 has a lot of forward momentum which makes it less stable on fast curves. Also, the A4 developed some rattles, but the C300 never did, despite my frequent driving on dirt roads. Finally, I got into an accident with the C300 (someone ran a red light and hit my car's rear end hard as I was leaving an intersection), but the C300 sailed through with only minor damage and was good as new. Compared to the Audi A4, the C300 seems more stable and resilient. Based in part on my experience with the C300, I ultimately decided to buy a new Mercedes for my next purchase. I worked with Nick F, and he was great. I started looking at cars many months before the purchase, including the Cadillac CTS, Audi A4, Audi A6 and BMW 5 series. Each car has their strengths but I thought the E250 fit me best. Someone called the car "eco-chic!" Despite the long process, Nick stayed with me, always cheerful and positive but never pressuring me to make a decision. He promptly answered my phone calls and E mails with detailed and patient answers. I just took ownership of the new car yesterday and it looks even better than I anticipated. Nick oriented me to the new car and answered my additional questions by E mail this morning. In summary, in contrast to some other dealerships, I truly enjoyed working with Nick and the rest of the MB of Ann Arbor team. Going there makes me feel happy and satisfied -- that is what a luxury car is all about. More

Great from start to finish! I purchased my Mercedes vehicle back in July, but, after recently contacting Evan, I quickly remembered that I owed him a review. My quest for a ne I purchased my Mercedes vehicle back in July, but, after recently contacting Evan, I quickly remembered that I owed him a review. My quest for a new (and my first) MB started at the Novi dealership. They didn't have what I wanted, so I checked out MB of Ann Arbor and fell in love with a vehicle they had in stock. I spoke with Evan and he gave me a lowdown on the vehicle and access to the vehicle for a hands-on experience. After spending about 10-15 minutes with the vehicle, I told him that I would get back to him if I wanted to purchase. Fast forward to the next day, I decided that I wanted it, so I worked with Evan again to secure the deal. It took about a week to finish the process, due to me being out of town on a business trip, the dealership changing owners (to Suburban), and personal items to handle. He was very courteous and patient with me from start to finish. The little things, like offering me a bottle of water, made a big impact. I had a bunch of questions for him, and he was able to either answer them, or, if the question required additional research, he would look into it and get back to me as soon as possible. There was also an episode where I accidentally ran over some debris and one of my tires was punctured by a nail (fortunately, the car was still driveable and the leak was very slow). I purchased the Tire/Wheel warranty from the dealership and, as soon as I got home, I attempted to call the hotline. While I tried to submit a claim via the hotline, they were closed after 6PM. It was also a Friday, so I would not be able to get a hold of them to submit a claim until Monday. I called Evan up, and he explained to me that, if I could get my car to the dealership, the dealership would be able to accommodate me first thing in the morning on Saturday. I was elated, and made sure that my punctured tire was able to make the trip. With some air and some prayers, I made it in and got serviced almost immediately. I worked with the service manager and he took care of me, mentioning that the dealership can submit a claim on my behalf on Monday. I also met up with Evan, who came to the dealership per my request, to make sure that I was OK. I still contact Evan from time to time about questions and requests. He's very dependable and I will always go to him first for anything related to my vehicle. I am sure there are other great reps in the dealership, but I am glad to have worked with him. More

Great Customer Service! Evan was a delight to work with. He guided me through the entire buying process, from helping me choose the features that would best fit my lifestyle Evan was a delight to work with. He guided me through the entire buying process, from helping me choose the features that would best fit my lifestyle to acquainting me with my new vehicle once it came in. He kept me updated on progress while the car was being built, and made me feel like part of the MB family before I even owned one. I can't imagine ever going through another dealership; I've already told many friends and family members about the service I received. I'll definitely be contacting Evan before purchasing our next new car! More

Evan is my go to Guy Evan went above and beyond with his service. I was in a time crunch as my last vehicle was unexpectedly totaled. Evan took the time to find me the e Evan went above and beyond with his service. I was in a time crunch as my last vehicle was unexpectedly totaled. Evan took the time to find me the exact type of car I was looking for and spent the time to make the vehicle look brand new. He then made sure my vehicle was delivered to my home! This is the second car I have purchased from Evan in the past year and I would continue to go back to him in the future. More

Buying experience Evan was very friendly, professional, amazing seller, making his customers feeling very comfortable and at ease. All questions were answered and he ma Evan was very friendly, professional, amazing seller, making his customers feeling very comfortable and at ease. All questions were answered and he made the buying experience very easy and effortless! I will recommend the dealer, and Evan to anybody that is looking for the "Mercedez experience" when buying their vehicle! Great team effort from trading in to financing and driving off home! More

Evan is the Best! I've purchased many cars and Evan is by far the best salesperson I've ever worked with! Thanks so much to him and his team for a quick/easy transactio I've purchased many cars and Evan is by far the best salesperson I've ever worked with! Thanks so much to him and his team for a quick/easy transaction! More

Great Experience We recently purchased a new ML350 at Mercedes Benz of Ann Arbor. Evan Gerhardt was our sales person and he did an outstanding job. He is very professi We recently purchased a new ML350 at Mercedes Benz of Ann Arbor. Evan Gerhardt was our sales person and he did an outstanding job. He is very professional, fast and a pleasure to do business with. Thank you for the great customer service. More

Excellent Service The overall experience at Mercedes-Benz was great. The main reason for that was the excellent customer service. The sales specialist that was helping The overall experience at Mercedes-Benz was great. The main reason for that was the excellent customer service. The sales specialist that was helping me was Ismail Karabulut and I would strongly recommend to anyone looking to buy a vehicle to ask for him. He is one of the best sales representatives I have come across. He is very dedicated in helping you find the best option available in the market at the time. More

Very satisfying experience Not having bought a new vehicle in ten years, I did a lot of research on various makes and did the usual internet search of dealer inventories. Merce Not having bought a new vehicle in ten years, I did a lot of research on various makes and did the usual internet search of dealer inventories. Mercedes Benz of Ann Arbor had the best selection of both new and used vehicles. I was most interested in the CLA 250 and they had two at the time. The car is beautiful and an awesome ride. Nick Feroce made the entire process from my trade in to final purchase a pleasant experience. I did not feel pressured at any time and all financing options were explained in detail. I am totally satisfied with both dealership, personnel I worked with, my choice of a new vehicle, and final purchase. More