Mercedes-Benz of Ann Arbor

Shawn at MB Ann Arbor service dept. Prompt, courteous, and thorough service experience on my 2012 CLS 63 AMG. Fixed the first time, every time with no follow up for engine codes and rout Prompt, courteous, and thorough service experience on my 2012 CLS 63 AMG. Fixed the first time, every time with no follow up for engine codes and routine maintenance. Everyone at this dealership polite and respectful. More

Outstanding Service Experience The Fixed Operations experience was Outstanding, with Shawn Durham leading the team to provide a great experience. I had interactions with Service, P The Fixed Operations experience was Outstanding, with Shawn Durham leading the team to provide a great experience. I had interactions with Service, Parts, and Cashier, all employees were efficient friendly professionals. Thank You More

Top Service Dept The courtesy and efficiency of the their service department was one of the biggest factors on us being loyal to buying Mercedes cars over the years. S The courtesy and efficiency of the their service department was one of the biggest factors on us being loyal to buying Mercedes cars over the years. Service is usually fair priced and we have never had a problem that was not taken care of professionally, If you need a loaner - they will provide. We have owned 3 Mercedes that we have had serviced at this dealer over the years and frankly have had very little problems. Basically, by getting regular service at recommended intervals Mercedes Benz cars are a joy to own. More

Great experience I like my car very much. I almost visited every dealer in this area to find a good deal. Christianna was the best sales person I have met. She was ent I like my car very much. I almost visited every dealer in this area to find a good deal. Christianna was the best sales person I have met. She was enthusiastic, friendly and immensely helpful. She understood my needs and made me feel comfortable with making my decision. More

Mercedes Benz of Ann Arbor is Great. Cristi Armstrong and her colleagues were terrific! I was so pleased with the knowledge, the service and the great deal I received. Thanks so much. Cristi Armstrong and her colleagues were terrific! I was so pleased with the knowledge, the service and the great deal I received. Thanks so much. More

Ismail Karabulut, the best person to do business with. I was trying to buy my 1st car. After trying different dealers from different areas, I traveled from Auburn Hills to Ann Arbor in the hopes of finding I was trying to buy my 1st car. After trying different dealers from different areas, I traveled from Auburn Hills to Ann Arbor in the hopes of finding something good. I have to admit that my experience here was amazing, much better than any other dealer I tried before. Ismail made me and my friends feel comfortable and gave clear idea about actual vehicle conditions as well as financing. In just 2 visits, I had my 1st car on the road. I will recommend everyone to experience this dealer before you buy somewhere else, and if you can, get Ismail as your sales person. You won't be disappointed. More

WARM and WELCOMING I called the dealership this morning regarding a tire. They said they had the tire in stock. When I arrived (a 39 mile ride) they were waiting for m I called the dealership this morning regarding a tire. They said they had the tire in stock. When I arrived (a 39 mile ride) they were waiting for me and welcoming. They took me to the waiting room and served me coffee. Though I was not buying a new car my salesman Kyle came to greet me. I was out in less than 45 minutes and I made an appointment for tomorrow to have my rim fixed (9am). The service department could not have been more professional or efficient. I LOVE Mercedes Benz of Ann Arbor and would not consider going to another dealership! More

Mark Tomasi is simply the best! Mark Tomasi always makes me feel like I am the most important person in the world whenever I come to the Mercedes Dealership in Ann Arbor. He defines Mark Tomasi always makes me feel like I am the most important person in the world whenever I come to the Mercedes Dealership in Ann Arbor. He defines what it means to have good customer service. He always has a smile and kind words and never makes me feel like he has more important things to do. The other staff are really wonderful (especially Beth Chavez - she always is smiling and helpful) too! More

Service Appointment The service is excellent. Very friendly and get my car back when expected. Car runs great and they make you feel welcome. The service is excellent. Very friendly and get my car back when expected. Car runs great and they make you feel welcome. More

Service/Maintenance Appointment My both cars have always been at this dealership for regular maintenance and services. I have found all staff at this delaership is very helpful and k My both cars have always been at this dealership for regular maintenance and services. I have found all staff at this delaership is very helpful and knowledgable for what they doing. My cars usually taken care by Shawn Durnham. He's just amazing, very accomodating, helpful and does every single bit to resolve all my requests. Always provide true/genuine suggestions for what needed to be done and what not. More