Mercedes-Benz of Ann Arbor

Service friendly and knowledgeable staff, loaner car was ready when I arrived...My car got done on time as promised.. I would glad to come back again...Thanks friendly and knowledgeable staff, loaner car was ready when I arrived...My car got done on time as promised.. I would glad to come back again...Thanks. More

Service Center Matt in the service center provided terrific service when I took my vehicle in for servicing. He had the loaner arranged and my total time waiting etc Matt in the service center provided terrific service when I took my vehicle in for servicing. He had the loaner arranged and my total time waiting etc was merely five minutes. This is the kind of service you'd expect from MB. When I returned to pick up my vehicle everything was silky smooth and just as good. Vehicle repairs were complete and again on the road in 5 minutes. More

Service advisors are top notch! Mark and Shawn are amazing. If you need service done with a personal touch, these guys really take care of their customers. You can bounce any questio Mark and Shawn are amazing. If you need service done with a personal touch, these guys really take care of their customers. You can bounce any question off of them and they'll seek out the right answer. Would definitely use them for service if you need it! More

Fantastic Experience Our experience with Evan and the entire staff at Mercedes of Ann Arbor was the best we have ever experienced. Evan made us feel comfortable immediatel Our experience with Evan and the entire staff at Mercedes of Ann Arbor was the best we have ever experienced. Evan made us feel comfortable immediately, and never made us feel pressured. He worked hard to get us the best deal possible (we came in with all my homework done ahead of time on the car and he was able to hit my target). He made our delivery day a special one (even arranged to have my wife dropped off at a meeting while I stayed to enjoy Evan's detailed overview of the car). His followup was outstanding, as well. Elio checked in with us routinely to make sure we were happy (we always were) and Lou made the paperwork painless (also, he never tried to pressure us into buying "extras" on the day of purchase). We have purchased cars from other top-tier brands but have never before experienced this type of low-pressure, individualized attention. We'll be back. More

Objective, with their clients' best interests in mind. Evan is intelligent, passionate, helpful, objective, and he has his clients' best interests in mind. Specifically, he is able to match their needs wit Evan is intelligent, passionate, helpful, objective, and he has his clients' best interests in mind. Specifically, he is able to match their needs with the benefits of a particular model, and then express the connection in a helpful, engaging manner. More

NIce! Everything was perfect. Timely service and a great staff! This is my third Mercedes and the first with the new dealership and I am very pleased. Everything was perfect. Timely service and a great staff! This is my third Mercedes and the first with the new dealership and I am very pleased. More

Friendly Professional Cometence Service with a smile.....with getting the job done correctly and professionally is what I have experienced in buying and getting my e350.. Evan, Shaw Service with a smile.....with getting the job done correctly and professionally is what I have experienced in buying and getting my e350.. Evan, Shawn and especially Micky Hurley made the whole experience professional and friendly. More

Awesome service!!! (MATTHEW DAVIS) June 2015, I took my S500 into MB of Ann Arbor for service and had an awesome experience! MATTHEW DAVIS is a true professional. He's knowledgeable, in June 2015, I took my S500 into MB of Ann Arbor for service and had an awesome experience! MATTHEW DAVIS is a true professional. He's knowledgeable, inviting, kind, and courteous. He did not pressure me into one particular fix. He presented all my option in a caring, knowledgeable, convincing manner and left the decision up to me. He made me feel comfortable with my choice of service. Thank you MB of Ann Arbor for providing an excellent environment with competent employees like MATTHEW DAVIS!!! More

A true extraordinary experience From the moment I contacted the dealership I knew I was in good hands. I first heard from Brenda Maynard who passed me along to the caring hands of Mr From the moment I contacted the dealership I knew I was in good hands. I first heard from Brenda Maynard who passed me along to the caring hands of Mr. Ismail Karabulut II. His rigorous follow up showed he cared and wanted to sell me a vehicle. When I arrived at the dealership I was greeted by Elio Coventry who was very genuine and showed how he cares for his local clients. It took two visits which allowed me the chance to work with Nick Feroce the second time around while Mr. Ismail was busy. The process from beginning to end proved to be flawless and made the car buying experience easy. I know this amazing service is not close to over after I was introduced to the service drive by Mr. Ismail. Dan, Mark,Shawn, Matt, and Beth are all wonderful and customer service oriented. After buying multiple vehicles through the Suburban Collection I can say they get an A+ grade with this acquisition. Well done everyone. More

First Mercedes purchase- customer for life! We recently purchased the Mercedes E350 from Evan Gerhardt and we are extremely satisfied with the purchase- as well with the transaction. He was ve We recently purchased the Mercedes E350 from Evan Gerhardt and we are extremely satisfied with the purchase- as well with the transaction. He was very nice to work with- Knowledgeable, professional, and friendly. Highly recommend! More