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Mercedes-Benz of Ann Arbor
Ann Arbor, MI
436 Reviews
There are a number of reasons why so many drivers go to the Mercedes-Benz of Ann Arbor showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater Ann Arbor, Westland, Detroit and Canton areas for our superb selection of new Mercedes-Benz models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Mercedes-Benz of Ann Arbor experience. From there, our team of financing experts will help you drive home that car you've been eyeing, on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or pre-owned Mercedes-Benz. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Mercedes-Benz parts.
Interested in utilizing one of our areas of expertise? Come visit us at 570 Auto Mall Dr Ann Arbor, Michigan for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 436 reviews
October 11, 2023
Awful customer service. Absolutely no regard for resolving repeated issues of a long-time Mercedes customer. The GM refuses to return calls and there is absolutely no accoun Absolutely no regard for resolving repeated issues of a long-time Mercedes customer. The GM refuses to return calls and there is absolutely no accountability from anyone at this dealership. They've managed to turn me away from Mercedes after years of loyal ownership. The car is unsafe and unreliable and no reasonable resolutions are willing to be discussed. Avoid at all costs. More
by DP12
Employees Worked With
Bryan Dandurand
January 15, 2022
We had our car towed and dropped it off they called us what was wrong and how long it would be. Also that it was covered under the warranty. We came and picked it up 2 days later the staff was so friendl what was wrong and how long it would be. Also that it was covered under the warranty. We came and picked it up 2 days later the staff was so friendly walked us back to the service department and the staff remembered us by name. The staff had the car running and warm and cleaned. The staff told us that we were good to go we didn't owe.mike has great customer service. We will continue to bring our car back to Ann Arbor even though we live in Toledo. Maybe Ann Arbor can train the sales and service department customer service in Toledo. We are very pleased with the performance,customer service and Honesty. Will be doing more business with you. More
by sexyboomitworks6374
Employees Worked With
Mike In service
December 28, 2021
I took my car here for all 6 years of graduate school, and they really took care of me. My advisor was Shawn, and he was the best. When I had service appointments, it was always a very open conversation a and they really took care of me. My advisor was Shawn, and he was the best. When I had service appointments, it was always a very open conversation about what needed to be done urgently because it could pose a safety issue, and what could wait. I felt like he understood that yea, I own a Mercedes, but I'm also a student and I had to be practical. He was always very patient in explaining what needed to be done and why, and would work with me to come up with a solution. I also had many small emergencies and mishaps during the 6 years I spent there. There were times I had my car towed to them in the middle of the night. There were also times when a small "correct tire pressure" or "check blah blah" came on, and I brought my car in. If it was a small fix, they sometimes didn't even charge me. They always made sure I was okay, and never left me without a ride or a loaner car. Also, I never waited there for an exorbitant amount of time, so they must be really good at scheduling their customers! I really felt like they were taking care of me as a long-term customer. After I finished graduate school and moved back to Los Angeles, my new advisor in Los Angeles told me that my car was maintained in tip-top condition ;) despite the roads and the snow in Ann Arbor! Thank you to the whole team at Mercedes Benz of Ann Arbor, and especially Shawn, for being so solid on helping me with all my car needs all those years. More
by JC
Employees Worked With
Shawn Durham
August 05, 2021
I'm no longer in the area but thought I would give some feedback on the service I received the first and only time I came in. Initially it was for headlight wiper repair and asked for a thorough inspection feedback on the service I received the first and only time I came in. Initially it was for headlight wiper repair and asked for a thorough inspection as well. I asked the advisor to have the mechanic check for a clunking noise that was coming from the drivers side of the car. It was pretty loud and only happened when I was pulling into a driveway or parking lot (over a small hump). They said the mechanic checked it out and found nothing wrong and yet the loud clunk still existed. It continued to happen and not only was I concerned for my families safety, but worried more damage could be done because the problem was not addressed. Recently I took the car to a very small repair shop because it was getting louder and became intolerable. I watched them put it on a lift and within 5 minutes they discovered the problem. The left rear shock was broken. The mechanic brought me out, pushed the tire up with his hands and it made the noise it's been making for over a year. I'm disappointed that this firm charged me over $200 an hour to work on my vehicle but couldn't find something so simple. I feel I overpaid for what should have been a premium service. More
by adam
Employees Worked With
Michael Spinale
April 06, 2021
This MB Dealership is the BEST by far. It's the PEOPLE that make the difference there. Brenda M, Susie, and the rest. U ROCK! that make the difference there. Brenda M, Susie, and the rest. U ROCK! More
by beverly_knox
Employees Worked With
Other Employees :
Mark, Sales Mgr., Liem, Brody, , Brenda Maynard, Jelani Evans
March 08, 2021
A five star rating is what I gave Susie, I came to her from another Mercedes dealership and had a bad experience, not only did she offer quality service, she handled my husband and I with such compassion from another Mercedes dealership and had a bad experience, not only did she offer quality service, she handled my husband and I with such compassion and care. I was just looking but she was so professional I went ahead and purchased my vehicle ahead of time. A1 service.🙂 #verygrateful More
by Victoria Hudson
February 08, 2021
Be careful with these guys... when they are selling, they behaves much differently than when they need to help you to sort out an issue post sales!! behaves much differently than when they need to help you to sort out an issue post sales!! More
by eduardo.l.neves
Employees Worked With
Eric Gajda
February 02, 2021
For starters I normally avoid major dealerships due to bad attitudes and greediness!!!! Let me tell you, I had the most amazing 🤩 experience at MERCEDES BENZ OF ANN ARBOR!!! For starters Tristen bad attitudes and greediness!!!! Let me tell you, I had the most amazing 🤩 experience at MERCEDES BENZ OF ANN ARBOR!!! For starters Tristen Pollet, my awesome sales representative,picked me up early in the morning (from my home) and we both made our way to the dealership with coffee in hand and smiles on our faces. Sales manager Louie Richards put a sweet deal together and I am now on my way home with a MERCEDES BENZ GLK350!!! Please see Tristen if you want honesty, compassion, and mainly patience.....you won’t me dissatisfied or disappointed!!! More
by Happy Car Buyer Lew
Employees Worked With
Tristen Pollet, Louie Richards, Dina Jarouche
January 05, 2021
Mike was phenomenal to work with, absolutely professional, patient, zero pressure and made us feel really valued. Mike was engaging and made us feel welcome and comfortable from the moment we wa professional, patient, zero pressure and made us feel really valued. Mike was engaging and made us feel welcome and comfortable from the moment we walked into the dealership! The sales manager Dan also came by to introduce himself which made us feel special. We have not purchased yet but when we are ready Mike and the team at Mercedes is where we want to take our business. Outstanding experience! More
by Ken
Employees Worked With
Dan Wilson, Michael Spinale
