Mercedes-Benz of Ann Arbor

Great client service From the first phone call inquiry, to driving my new car off the lot, the experience was professional, thorough, and comfortable! Ismail was knowledg From the first phone call inquiry, to driving my new car off the lot, the experience was professional, thorough, and comfortable! Ismail was knowledgeable, and so helpful explaining all the options of my new vehicle. I hope I am able to refer him, and will make the drive to Ann Arbor again in the future, Thank you! More

Best costumer service I've ever experienced! I have had my 2008 mercedes C300 serviced at this dealership for the past almost 3 years. The customer service had been exceptional, every time. I've I have had my 2008 mercedes C300 serviced at this dealership for the past almost 3 years. The customer service had been exceptional, every time. I've taken my vehicle in for tire repair a few times and every time, they provided me with a loaner car so I could get to my out-of-town job. I so appreciate the friendly, helpful people who work at Mercedes Benz of Ann Arbor More

Excellent Process I recently purchased my 3rd vehicle from Mercedes Benz of Ann Arbor and my second from Nick Feroce. Nick is easy to deal with and plays no games. Ve I recently purchased my 3rd vehicle from Mercedes Benz of Ann Arbor and my second from Nick Feroce. Nick is easy to deal with and plays no games. Very easy transaction and great customer service. I will continue to always look here for my next vehicle. More

Excellent Service Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cl Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cleaned and returned that day. More

A very purposeful and respectful experience I was recommended to Mercedes Benz of Ann Arbor by a friend. I was very pleasantly surprised by my experience in leasing a vehicle, and actually enjoy I was recommended to Mercedes Benz of Ann Arbor by a friend. I was very pleasantly surprised by my experience in leasing a vehicle, and actually enjoyed the experience. I was able to make an appointment - which I like - and was met and expected when I arrived. Ismail Karabulut had exactly the types of vehicle I was looking for (ML 250) and gave me excellent service throughout the process. Elio Coventry was also excellent to deal with. They were both very respectful of my time, which means a lot to me. I am absolutely delighted with my new car and feel confident that Ismail, Elio and the team will support me with service and information when I need it. I commend Ismail for his professionalism and caring approach, and the all-round excellence of MB of A2. More

Everything Went Smooth This is my second car from Mercedes of Ann Arbor. Both times, I had a great experience purchasing my Mercedes E 350 CPO. First and foremost, they make This is my second car from Mercedes of Ann Arbor. Both times, I had a great experience purchasing my Mercedes E 350 CPO. First and foremost, they make you feel comfortable from the time you walk in. Everyone is cordial and they'll do whatever it takes to give you a fair deal. One thing I can tell you about the people that serve you is that they'll go the extra mile to give you complete satisfaction, without asking for anything in return. Both my sales person and my finance person did an extraordinary job of making me a happy man by the time I left with a great car. All the i's are dotted and the t's are crossed. I highly recommend this dealership! More

Unpleasant experience with Beth Chavez Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the b Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the body shop. While driving my car I noticed that my notification panel was dark. I was just a few feet away from the dealership and drove in to the service area where I exited my vehicle and saw Beth. I greeted her and explained my situation . She was curt and condescending with me. Her response to my concern was " go back to the body shop and let them fix it". Fortunately as I was entering my car, I saw my sales person (Ismail)coming from the service area. We greeted each other and I explain the problem with my vehicle. He immediately entered my car and took one minute to solve the problem. I thanked him and we talked about my new car experience. More

GREAT sales experience This is my third Mercedes Benz purchase and by far the very best. Ismail made the entire process very pleasant. Will purchase from Mercedes Benz of This is my third Mercedes Benz purchase and by far the very best. Ismail made the entire process very pleasant. Will purchase from Mercedes Benz of Ann Arbor again! More

excellant service all the way i was treated with respect from the time i walked in. the dealer treated me well and was patient and very upfront and honest with me. i felt like it w i was treated with respect from the time i walked in. the dealer treated me well and was patient and very upfront and honest with me. i felt like it was my friend selling me a car. More

QUALITY WORK, LOCATED SERVICE NEEDS. PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME APPRAISED AS THE DAY WENT ON. TOTALLY SATISFIED WITH THE WORK AND ATTENTION BY DEALERSHIP PERSONNEL. More