Mercedes-Benz of Ann Arbor

Customer satisfaction They went out of their way to be sure that I was satisfied. I was also greeted in a very professional manner when during a minor service call. They went out of their way to be sure that I was satisfied. I was also greeted in a very professional manner when during a minor service call. More

The BEST!! From the minute I walked in the door, I got the best service you could imagine. Ismail Karabulut greeted me right away walking from his desk to meet From the minute I walked in the door, I got the best service you could imagine. Ismail Karabulut greeted me right away walking from his desk to meet with me. I was in a hurry and I asked a lot of questions about the features as I had almost decided on a competitor's car. He knew everything. You can tell he really likes the cars himself. The respect he gave me as a women coming in by myself was better than any other car shopping experience in nearly 20 years. I worked in the automotive industry for 9 years and somehow other salesmen could not understand I know about cars and engines, even when I was using a supplier or employee discount. The GLA has all the features I wanted in a small SUV, including fuel efficient features that are really paying off. If you are looking for a luxury vehicle, you will get luxury service here. All of the final numbers were clearly shown and working with Lou for lease finance is great. We had great conversations rather than expecting the some extra fee or expense would show up on the paperwork. It is nice that his office is right with the sales people, rather than around some back area like most dealerships. Even if you were not thinking of a Mercedes, once you see the value of the features and design, and the great team at Mercedes Ann Arbor, there is really no comparison. More

Supper experience Had a wonderful car leasing experience at the Ann Arbor Mercedes Benz Dealership. I worked with Christianna Armstrong and what a pleasure. I also work Had a wonderful car leasing experience at the Ann Arbor Mercedes Benz Dealership. I worked with Christianna Armstrong and what a pleasure. I also worked closely with Elio Coventry and Lou Kish. They were all great. I never felt pressured nor pushed to make the purchase. Christi was very patient and listened to my needs and requests. Elio and Christi helped me find a great car at a great lease. What a buying/leasing experience. Got a great deal too! More

2012 C300 Awesome experience at this dealership! Dealt with Christi Armstrong, she was great, had everything ready when I picked up the vehicle. Great after sal Awesome experience at this dealership! Dealt with Christi Armstrong, she was great, had everything ready when I picked up the vehicle. Great after sale follow-up. They seem to truly care, which is why they will get my repeat business for next vehicle. Thanks Again MB of Ann Arbor! More

Exceptional Customer Service! My salesperson, Hayley, far exceeded my expectations for customer service; which I have to admit is difficult to do. She was extremely professional, My salesperson, Hayley, far exceeded my expectations for customer service; which I have to admit is difficult to do. She was extremely professional, helpful and went above and beyond to help me. I was in the process of moving across the country and she did everything possible to ensure the purchasing process would be quick and painless. Not only would I recommend her to family and friends, but I will return to MI to purchase my next vehicle from her as well. Thank you, Hayley! More

Great Experience at Mercedes-Benz in Ann Arbor Mr. Ismail Karabulut is a very professional and patient person. I will definitely recommend him to my friends who would like to either purchase or lea Mr. Ismail Karabulut is a very professional and patient person. I will definitely recommend him to my friends who would like to either purchase or lease German Vehicle in the near future. More

Great Leasing Experience We Leased a C300 from this dealer last week. The total experience was an A+ experience. Salesperson Ismail was great to work with. Elio the sales mana We Leased a C300 from this dealer last week. The total experience was an A+ experience. Salesperson Ismail was great to work with. Elio the sales manager was knowledgeable and professional. Will do it again without a question. More

They don't want to sell cars here Wow. Mercedes Benz....A well deserved reputation earned over decades but lost in Ann Arbor in 6 months. Last November, when I tried to buy a new GLK, Wow. Mercedes Benz....A well deserved reputation earned over decades but lost in Ann Arbor in 6 months. Last November, when I tried to buy a new GLK, I was tossed between sales people only to learn that 2 of the 3 no longer worked there after about 3 weeks. So when I started working with a 3rd sales person, he was very arrogant and condescending about MB and the pricing of the cars. In fact, he didn't return calls when I left them. Well they always say that if you don't want the customer bothering, don't call them back. Ann Arbor has that down to a science. Interestingly enough, I started to ask around (other MB dealerships in Novi, Toledo/N. Ohio, and Ft. Wayne) only to find out that the other dealerships were nice and appreciative to have new business. I wish I was buying 3 cars so I could give them each some business because they were all so nice. I ended up buying from Novi because they 1) Agreed to my price, 2) had the inventory and 3) took my trade in as well as the price I wanted. Now the negotiation was not easy but we were able to make it work. MB of Ann Arbor....they never called me back. I wonder how they even stay in business. I thought with the recent change in ownership they would have a different attitude but that is not the case. Go elsewhere to get good sales representation of MB cars. Unless you like be treated like S*#!! More

Nice customer experience I went in to see an E class, and although I didn't buy the car I felt the customer experience was great and Kyle showed us around and took the time to I went in to see an E class, and although I didn't buy the car I felt the customer experience was great and Kyle showed us around and took the time to answer all our questions and show around other models, without being pushy or putting pressure at all. Thanks Kyle for taking the time, will not hesitate to visit MB Ann Arbor again! More