Mercedes-Benz of Anaheim

I came in with an outside loan (Chase) approved. However, they told me I could not use this and had to use the finance options they presented to me. I didn't want to do this because of the higher in However, they told me I could not use this and had to use the finance options they presented to me. I didn't want to do this because of the higher interest rate, but he assured me he had a workaround. Sign for their loan now, then take it to Chase and pay it off using the Chase loan. It would be the exact same as using the Chase loan right now, is what he told me. Since the loan has no prepayment penalty, I wouldn't be losing any money, and since the loan is already approved, it would be really easy. I still didn't want to do this, but he promised that it would work. So next, I go to Chase, and no, loans can't be used that way. The loan has to be used for the purchase. The closest thing to the workaround we could find was to apply for a new loan as a re-finance, instead. To make things worse, Chase doesn't even do car refinancing, so I would have to go somewhere else and re-apply. Now, if I want the lower interest rate, I have to put in work to shop around for loans, and who knows if I can get as low a rate on a refinance. More likely, I am just stuck with the higher payments. I want to give them the benefit of the doubt, everyone who worked there was nice, but I just don't know if someone who works in finance and does car loans for a living, really didn't know the difference between a purchase loan and a refinance loan. Also, if he was hinting at a refinance, which, if he was, he should have said so clearly, he wasn't familiar with the finance policy of the largest bank in the United States? Again, I want to give them the benefit of the doubt, but this really left me with a bad taste (and a higher cost). Especially unfortunate because I liked them enough to go with a higher cost/options car here because they didn't have a lower cost option in stock (which other dealerships did). More

Professional, timely, thorough! Good experience, kept informed of the status. Completion time was accurate with estimated. Good experience, kept informed of the status. Completion time was accurate with estimated. More

Fast Friendly Service! Carolynn helped my wife and I get an excellent deal on a new car and the entire experience was very pleasant. Thank you! Carolynn helped my wife and I get an excellent deal on a new car and the entire experience was very pleasant. Thank you! More

Service Advisor 141945 Roger Bartling is very good in explaining my car issue and helped me all the way through the repair process. I really like Mercedes dealer especially the Mercedes benz of Anaheim t explaining my car issue and helped me all the way through the repair process. I really like Mercedes dealer especially the Mercedes benz of Anaheim that honestly honors the warranty for my 2017 GLC300. I absolutely will buy another Mercedes in the future. Keep up with the good work Mercedes More

excellent service and more service and experience service department is very helpful !!! Thank you 🙏i service department is very helpful !!! Thank you 🙏i More

Dear John :YOU SERVICE was very good. I appreciated you.See you next time.Thanks! I appreciated you.See you next time.Thanks! More

My advisor Tim was great! He was professional, friendly and knowledgeable. We spoke about everything during my wait. I also ran into my salesman Vijay. He remembered me and He was professional, friendly and knowledgeable. We spoke about everything during my wait. I also ran into my salesman Vijay. He remembered me and spoke about a newer Mercedes Benz. Both made me feel special. More

Every time I get my vehicle serviced here , I have a great experience. The communication is quick and the service is top notch. They always deliver my vehicle clean and I’m never left waiting. I recomme great experience. The communication is quick and the service is top notch. They always deliver my vehicle clean and I’m never left waiting. I recommend Mercedes Benz Anaheim! More

Brian is great! Everything went smooth and fast. Thank you Brian for your excellent customer service. Everything went smooth and fast. Thank you Brian for your excellent customer service. More

Mr. Wu's service is very good. We are very satisfied，thank you very much. satisfied，thank you very much. More