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Mercedes-Benz of Anaheim
Anaheim, CA
1,165 Reviews
Mercedes-Benz of Anaheim (A Caliber Motors Company) is family owned and has a long standing relationship with Mercedes-Benz that dates back to 1957. Since its founding in 1984, Mercedes-Benz of Anaheim has continued to expand in size, knowledge and experience. Today, we continue to strive for excellence and adapt to our clients and their ever-changing needs. Here are the benefits of being a Mercedes-Benz of Anaheim VIP customer:
Complimentary Loan Car*
Complimentary Car Wash*
Guest lounge with refreshments, complimentary Wi-Fi, Televisions and office spaces
Children's Activity Center
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,165 reviews
October 16, 2023
Good service and the fleet manager is very familiar and professional with various aspects of vehicle usage functions～ This is a pleasant car purchasing experience：） professional with various aspects of vehicle usage functions～ This is a pleasant car purchasing experience：） More
by FIONA.YAN1314
Employees Worked With
Ian Yu Wu
October 16, 2023
Mercedes works diligently to provide top service to its customers and they never fail to make each and everyone feel important and well taken care of. From their complimentary coffee to their excellent exp customers and they never fail to make each and everyone feel important and well taken care of. From their complimentary coffee to their excellent expedited service check in and checkout it’s always a smooth process whenever I bring my car for any and all services. More
by CyndiHaddad
Employees Worked With
Ado
October 14, 2023
We have always had good service until this last problem. In Aug 2023, we took the suv in because usb was not working for CarPlay. They determined USB was defective and ordered a replacement. We were never c In Aug 2023, we took the suv in because usb was not working for CarPlay. They determined USB was defective and ordered a replacement. We were never called to say part was in. Early October, we called the dealership inquiring as to what happened to the part. We were told they didn’t have it, then they said they had it. We made an appt for following week. Told we have to leave car overnight. ???? What is the sense of an appt then. At appt, we were told it needed a software update, but they will probably have it ready later that day. A couple of hours later, we are told usb works just fine! Apparently, it was the MB adapter cable. Why that wasn’t caught at initial evaluation in August IDK. Software update was done. Service advisor John was great and got us through in one day. However, I feel that MB jerked us around with not evaluating problem correctly to begin with and not following up when part arrived. Basically, not good customer service. More
by Wil
Employees Worked With
John Hurton
October 12, 2023
Johnny was wonderful keeping me informed every step of the way. Very helpful getting me a loaner car since they had to keep my car several days. the way. Very helpful getting me a loaner car since they had to keep my car several days. More
by Leila Drager Cawlina
Employees Worked With
Johnny
October 11, 2023
Poor customer service ,try to come over paid off my car after 3year lease,the salesman Mr.WU said I much have to buy the warranty program then can paid off my car ,after I was consider yes or no , he was I after 3year lease,the salesman Mr.WU said I much have to buy the warranty program then can paid off my car ,after I was consider yes or no , he was Impatient and unhappy, just said “I give you the number you can call Mercedes Benz How to paid off your car “ bad experience of this Dealer . More
by Sophia
Employees Worked With
Lauren Soto
