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Mercedes-Benz of Anaheim

Anaheim, CA

Overview
Employees
Reviews
Vehicles
4.8
1,124 Reviews
Mercedes-Benz of Anaheim (A Caliber Motors Company) is family owned and has a long standing relationship with Mercedes-Benz that dates back to 1957. Since its founding in 1984, Mercedes-Benz of Anaheim has continued to expand in size, knowledge and experience. Today, we continue to strive for excellence and adapt to our clients and their ever-changing needs. Here are the benefits of being a Mercedes-Benz of Anaheim VIP customer: Complimentary Loan Car* Complimentary Car Wash* Guest lounge with refreshments, complimentary Wi-Fi, Televisions and office spaces Children's Activity Center
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5395 East La Palma Avenue

Anaheim, CA

92807

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Showing 1,124 reviews

November 27, 2023

Great customer service experience from John Horgan. Personable, kind and patient, my experience was top notch because of him More

by ruth.mercado
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Horgan
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Nov 29, 2023 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had a great experience and that John provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 26, 2023

Not very pleasant service advisor, took the car for service B, at 10 AM was told there was a minor recall will take 2-3 hours, haven't heard from them till 4, I called and was told they are busy and it More

by ebotros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger
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Nov 27, 2023 -

Mercedes-Benz of Anaheim responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Mercedes-Benz of Anaheim responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced during your last service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at ehwang@mbofanaheim.com. I look forward to speaking with you. Eddie Hwang General Manager ehwang@mbofanaheim.com

November 26, 2023

Quick and easy with very helpful service advisors and fleet manager. This is definitely my go to dealership for all of my Mercedes needs. More

by Phaizerplus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ranciglio
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Nov 29, 2023 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had such a positive experience with the service advisors and fleet manager at Mercedes-Benz of Anaheim! Quick, helpful service that makes you feel confident and supported can make all the difference. Building that level of trust makes it clear why you'd consider us your go-to dealership for all your Mercedes needs. Thank you for your business!

November 23, 2023

We’re so blessed having Ian to be our dealer of our fifth Mercedes car. He is professional, thoughtful and reliable and we had a very good time. More

by isabelhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Wu
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Nov 29, 2023 -

Mercedes-Benz of Anaheim responded

It's wonderful to hear about your positive experiences with Ian as your dealer for multiple Mercedes cars! His professionalism, thoughtfulness, and reliability have evidently contributed to your continued satisfaction. Building a relationship with a dealer who consistently provides great service can indeed make the experience enjoyable. Congratulations on your 5th Mercedes from us!

November 21, 2023

Great customer service, attention to details about repair including cost and time. I have had a good experiences when I brought in my car. All service personnel were courteous. More

by yoshioka.irene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ranciglio
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Nov 21, 2023 -

yoshioka.irene responded

I did the review but I don’t need to see it again.

Nov 22, 2023 -

Mercedes-Benz of Anaheim responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 21, 2023

This dealership is very kind and good service. Employee has good experience and knowledge to explain. More

by teic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kim
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Nov 23, 2023 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

So helpful through the whole buying process. Very friendly and wasn’t pushy. This is actually the 3rd car I’ve bought with him and the 5th my family has bought through him. More

by Therealpaperw8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2023 -

Mercedes-Benz of Anaheim responded

Congratulations on your new vehicle! We are thrilled that James provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 15, 2023

Service department of Anaheim Mercedes is amazingly good, I'm always happy with you guys, thank you More

by Samia Kashani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ranciglio
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Nov 16, 2023 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Service is always top notch and Kellen Carter does an outstanding job I couldn’t be happier. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellen Carter
Report | Print
Nov 18, 2023 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had a top-notch experience and that Kellen provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

This purchase came with a challenge, however Mr. James Sales made it easy and was able to complete the transaction smoothly. He was straight forward, transparent on the information of the vehicle an More

by christophe251974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that James made your purchase experience smooth and satisfactory, despite any challenges! Having a straightforward, transparent, patient, and honest salesperson like him can truly make a difference in the car-buying process. Recommending James to your family and friends for future car purchases speaks volumes about the positive experience you had with him. Congratulations on your new vehicle!

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