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Mercedes-Benz of Anaheim

Anaheim, CA

Overview
Employees
Reviews
Vehicles
4.8
1,124 Reviews
Mercedes-Benz of Anaheim (A Caliber Motors Company) is family owned and has a long standing relationship with Mercedes-Benz that dates back to 1957. Since its founding in 1984, Mercedes-Benz of Anaheim has continued to expand in size, knowledge and experience. Today, we continue to strive for excellence and adapt to our clients and their ever-changing needs. Here are the benefits of being a Mercedes-Benz of Anaheim VIP customer: Complimentary Loan Car* Complimentary Car Wash* Guest lounge with refreshments, complimentary Wi-Fi, Televisions and office spaces Children's Activity Center
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5395 East La Palma Avenue

Anaheim, CA

92807

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Showing 1,124 reviews

March 08, 2024

Excellent service. Quick, accommodating, thorough and honest. I am always pleased with Anaheim Mercedes dealership. More

by Lindsay Viramontes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny K., Lauren Soto
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Mar 12, 2024 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 07, 2024

Excellent service, quick, knowledgeable, courteous knowledgeable advisor. Was updated on the status of the work daily. The advisor was available & answered my calls or returned my messages immediately More

by ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear about your excellent experience with the service at Mercedes-Benz of Anaheim! It's wonderful that the team provided quick, knowledgeable, and courteous service, keeping you updated on the status of the work. We appreciate your loyalty over the years, and it's great to know that your entire family has been customers since 1987. Thank you for acknowledging Mr. Dehdashti's friendly and knowledgeable approach. We're also glad to hear about the positive experience with Ms. Samia and the no-pressure sales team. Your kind words mean a lot, and we look forward to continuing to provide great service for you and your family!

March 07, 2024

Mitch exceeded my expectations & was very understanding when I bought my vehicle in for repair & maintenance at no additional charge. More

by Gtwong626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
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Mar 10, 2024 -

Mercedes-Benz of Anaheim responded

We're delighted to hear that Mitch exceeded your expectations and provided excellent service when you brought your vehicle in for repair and maintenance. Our team is committed to delivering top-notch service, and it's great to know that Mitch went above and beyond to ensure your satisfaction. We appreciate your trust in our service, and we look forward to serving you again in the future!

March 03, 2024

This dealerships is outrageouslyexpensive, if your shopping around Mercedes, you can get better deals in other dealerships More

by amir
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Edward Hwang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for your feedback about this inconvenience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Edward Hwang, General Manager ehwang@mbofanaheim.com

March 01, 2024

Excellent, service manager Brian is the greatest. love working with him. He is the best in my 20 year history with MB of Anaheim. More

by wa6jjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear about your excellent experience and the high regard you have for the service manager, Brian. It's wonderful that you've had such a positive interaction and consider him the best in your 20-year history with Mercedes-Benz of Anaheim. We appreciate your loyalty and look forward to serving you again in the future!

February 29, 2024

Professional, detailed, courteous, focused, and completely dedicated to the customer's needs. Its a pleasure to work with the staff. More

by joe.genova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2024 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

Perfect service, and very prompt. The car came back better than I left it! Kellin and Mike are always so helpful. More

by mdklein24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellin in service, Mike D. in Service
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February 24, 2024

I highly recommend service advisor Mitchell at Mercedes Benz at Anahiem. Well knowledge and very helpful. More

by R.M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
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Feb 27, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for recommending Mitchell at Mercedes-Benz of Anaheim! It's great to hear that he provided you with well-informed and helpful service. We're here to help!

February 24, 2024

Friendly advisor, good service on time deivery excellent consultant treasonable charges clean environment good customer caring More

by Mzeinali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Mercedes-Benz of Anaheim responded

It's wonderful to hear that you had a positive experience with the friendly advisor, timely delivery, excellent consultation, reasonable charges, and a clean environment. Customer care is crucial, and it's great to know that you received good service. We're here to assist!

February 23, 2024

Better than expected. Customer service was excellent. Accurate diagnosis. Fair pricing. They didn’t push me to authorize repairs. More

by Willy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino Soto
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Feb 25, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear that your experience was better than expected! It's great that you found the customer service excellent, received an accurate diagnosis, and appreciated fair pricing. We also appreciate that they didn't pressure you to authorize repairs. We appreciate your positive comments and thank you for choosing us! Safe travels!

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