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Mercedes-Benz of Anaheim

Anaheim, CA

Overview
Employees
Reviews
Vehicles
4.8
1,163 Reviews
Mercedes-Benz of Anaheim (A Caliber Motors Company) is family owned and has a long standing relationship with Mercedes-Benz that dates back to 1957. Since its founding in 1984, Mercedes-Benz of Anaheim has continued to expand in size, knowledge and experience. Today, we continue to strive for excellence and adapt to our clients and their ever-changing needs. Here are the benefits of being a Mercedes-Benz of Anaheim VIP customer: Complimentary Loan Car* Complimentary Car Wash* Guest lounge with refreshments, complimentary Wi-Fi, Televisions and office spaces Children's Activity Center
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5395 East La Palma Avenue

Anaheim, CA

92807

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Showing 1,163 reviews

August 04, 2024

The dealership advertised one price when we were in talks for a GLC 300 then raised it a few days later. More

by Ken80812
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jeff Lu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Mercedes-Benz of Anaheim responded

Ken80812, Thank you for informing me about your sales experience. Please know that we are looking into what happened, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Hwang General Manager ehwang@mbofanaheim.com

August 03, 2024

Always helpful and easy to get appt. Quick turnaround. Delfino Soto was great to work with. More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino Soto
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Aug 04, 2024 -

Mercedes-Benz of Anaheim responded

Hi, we're happy to hear you had such a positive experience with Soto! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2024

Both Bill and Ian understood what are requirements were and meet them . In fact they exceeded our expectations and we love our new Mercedes. More

by mwillison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Wu, Bill Swanger
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Aug 04, 2024 -

Mercedes-Benz of Anaheim responded

Hi, we're happy you found Bill and Ian to be so supportive during your experience here at Mercedes-Benz of Anaheim. Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2024

The service department customer service is horrible. When you can leave message to your rep, service manager no reply back!!!! They keep you on hold and transfer you to voicemail!!! lol More

by ushah_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Hwang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Mercedes-Benz of Anaheim responded

ushah_2000, Thank you for informing me about your experience with our service department. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Hwang General Manager ehwang@mbofanaheim.com

July 31, 2024

Dealer ship has the car we want at a fair price , does not give free oil change for the first year like other auto dealer, gas tank is less then half full Paper work is done on web, but need somebody to More

by Kirk2024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vijay Ambakad
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Hwang
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Mercedes-Benz of Anaheim responded

Kirk2024, Thank you for your feedback about your experience with us. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Hwang General Manager ehwang@mbofanaheim.com

July 27, 2024

I went in for two issue a screeching noise and my tire pressure sensor. They fixed the screeching noise in my brake rotors but didn’t fix my tps sensor but instead tried to get me to buy new tires and do More

by Dchan1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Horgan
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Aug 01, 2024 -

Mercedes-Benz of Anaheim responded

Dchan1992, Thank you for informing me about your issue with the TPS sensor. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Hwang General Manager ehwang@mbofanaheim.com

July 25, 2024

Lauren Soto was very helpful and a woman of her word. She applied the discount to our service order as promised. More

by Paakamaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jul 26, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2024

Great customer service! Clear communication: Being able to communicate clearly Pleasant attitude: Having a friendly attitude Time management: Being able to manage time wel More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 26, 2024 -

Mercedes-Benz of Anaheim responded

Hi Helen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

Samia was a great representative for Mercedes. She was very helpful and kind. I’ll recommend her to friends and family. More

by Jackie k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samia Kashani
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Jul 26, 2024 -

Mercedes-Benz of Anaheim responded

Hi Jackie, we're happy you found our staff to be helpful during your experience here at Mercedes-Benz of Anaheim. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2024

Service staff are very knowledgeable, honest, courteous, friendly and efficient. They go through the plan in detail and keep you updated at all times. More

by bobbyakbari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dehdashti
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Jul 17, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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