Mercedes Benz of Albuquerque

Leland is always my service advisor, and makes sure I am taken care of. It is a good experiance working with leland. taken care of. It is a good experiance working with leland. More

Great use of technology for communication, appreciate use of a loaner making it very convenient of a loaner making it very convenient More

My experience is coming from an out of state purchase. The only positive thing I will say is the dealership was willing to negotiate a bit to reach a deal. This was a lengthy process. After a deal had The only positive thing I will say is the dealership was willing to negotiate a bit to reach a deal. This was a lengthy process. After a deal had been reached and down payment had been made, it took a couple of days for them to reach out about signing contract (which they will not use docusign, have to overnight everything by mail). Pages were left out of my inital packet so more paperwork had to be overnighted further slowing down the process. During this paperwork process, which had not yet been finalized, dealership attempted to coerce me multiple times into providing insurance on a vehicle that wasn't yet in my possession and the car was not yet being transported. The transportation company used by the dealership was unprofessional and atrocious really. Surprised the car even made it to me, transporter broke down on the way here as well. Driver would not deliver to my house and kept insisting I meet him somewhere at 5am to pick it up, which my circumstances at the time would not allow. All said and done transporter drove my car as an uninsured driver on my insurance policy from his truck to my house. After car was delivered no one followed up with me to confirm receipt or satisfaction with the vehicle. No one followed up with expectations or instructions on how to get registration completed for state transfer until about 2 weeks later when temporary registration was almost expired. More paperwork to then be overnighted and dealership to send to dmv to process. More than likely will have my temporary registration expire before receiving my new plates. For an out of state vehicle purchase, do not recommend. More

When we arrived to the dealership we were greeted by a salesman who asked how he would help us. He was able to contact Eric Diaz and also offered us something to drink. Eric was very kind and immediately salesman who asked how he would help us. He was able to contact Eric Diaz and also offered us something to drink. Eric was very kind and immediately showed us the car we were looking for. He was well versed on the Subaru Impreza and was able to answer all our questions. Trevor, Eric and Cassandra made our car buying experience the best we have ever had. I would definitely recommend this dealership to family and friends. Thank you, from the Martinez family! More

In spite of his heavy work load, Nyle always finds time to keep me informed of work in progress. to keep me informed of work in progress. More

Professional staff with integrity. They took good care of me and kept me up to date. They took good care of me and kept me up to date. More

David was extremely helpful in front it’s the car at the price we wanted. The rest of the team did a great job getting us up to speed with the functions in the car. price we wanted. The rest of the team did a great job getting us up to speed with the functions in the car. More

Efficient and thorough. Ready for me when I arrived and finished quickly. Great service manager, Nile. Ready for me when I arrived and finished quickly. Great service manager, Nile. More

They called 10 days after sale. Wanted $500 due to finance dept error. Right before Xmas and after xmas text from salesman that they will not register until paid. I paid cash/trade Wanted $500 due to finance dept error. Right before Xmas and after xmas text from salesman that they will not register until paid. I paid cash/trade 99.9%. Opend case #11433394 with Mercedes customer care. No reply from them yet. To be clear 1 call and 1 text from them since 12/7/24. I won’t talk to salesman and called a dozen times looking for a manager. Today is 1/1/25 More

Fred was friendly and helpful, he was extremely busy but took his time making sure I was getting the service needed. He was great to work with and provided great service. took his time making sure I was getting the service needed. He was great to work with and provided great service. More