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Mercedes Benz of Albuquerque

Albuquerque, NM

4.6
3,432 Reviews

8920 Pan American Fwy NE

Albuquerque, NM

87113

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Showing 3,432 reviews

March 08, 2025

I had a CEL on my brand new Sprinter. The service department took me in without an appointment. I was repaired and back on the road within a couple of hours. More

by BOB.SWOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My Tech Robert. , Javier Montes
March 08, 2025

no, i don't want to add 15 words, so don't screw up my review by asking me to write 15 words..... More

by PYELLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred, Javier Montes
March 08, 2025

Service center is very attentive and takes very good care of you and your vehicle. Inspections are very thorough and the video lets you know what is happening with your vehicle. Excellent experience overall. More

by TJHONEYCUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred, Javier Montes
March 08, 2025

I walked around the dealership 10 min. Finally the reception asked if I needed help. The young man that finally helped me was not forthcoming about my trade in and seemed quite unsure of More

by PAULA2939
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trevor Skaggs
March 07, 2025

Easy and good experience. Amy made the purchasing process very smooth and easy it was very informational. More

by LAURENRCHAV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Smith
March 06, 2025

The Service Center has the most friendly and most attentive employees I have ever encountered. Our Rep there, Javier, is top notch and solved our problem quickly. I reccommend them highly. More

by nmexico1247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
March 06, 2025

My service tech Kayla Anderson was absolutely amazing. She is the first tech I’ve had in my 12 years of doing business with Mercedes that has given me the level of customer service a customer should recei More

by GOCELYN BEASLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Anderson I’d give her 10 stars!, Anthony Jio, Trevor Skaggs, Javier Montes
March 05, 2025

Fred is great to work with as a service adviser. Service was prompt and excellent. More

by UHURU.KILLORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy
March 05, 2025

I have been going to Audi of Albuquerque for over 10 years and this was the first experience that I had I would call negative. My 2007 Audi went in for routine service and several rather large issues we More

by X C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure who worked on my car and who the service person was. Which was part of the problem.
March 04, 2025

Terry was amazing picking up and dropping off. The tech (i cant remember his name) was great, explained it all well. The cameras were all working great. However the dashboard bluetooth was still n More

by colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
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