Mercedes Benz of Albuquerque

ecellent car care They help me take care of my car and keep it safe on the road. Over the years customer service has greatly improved. I do feel like a valued customer They help me take care of my car and keep it safe on the road. Over the years customer service has greatly improved. I do feel like a valued customer and will only bring my car to them. More

Easy and quick The service I received was excellent, from the moment I made the call to set up an appointment to check the maintenance alerts to the minute I drove o The service I received was excellent, from the moment I made the call to set up an appointment to check the maintenance alerts to the minute I drove out of the shop with my fixed car. Day of, David got my car in quickly, had a loaner car waiting for me so I could get to work and made the process so easy and stress-free. It was a relief to know the problem was acknowledged and would be resolved quickly. More

Routine Service I needed a 10,000 mile checkup on my Audi A4. Since I live out of town I said I would wait. I arrived early in the morning and they had me back on the I needed a 10,000 mile checkup on my Audi A4. Since I live out of town I said I would wait. I arrived early in the morning and they had me back on the road in a speedy fashion. Everybody is always so courteous and helpful, but it's especially nice to have my service taken care of so quickly and efficiently. More

Diagnostic check Had a check engine light issue that was addressed at an independent shop. Brought the vehicle to MB to make sure everything checked out. It did and Had a check engine light issue that was addressed at an independent shop. Brought the vehicle to MB to make sure everything checked out. It did and there was no charge. More

Stellar Customer Service I have always received courteous, friendly and professional customer service here. Everyone I spoke with was eager to help, even if they weren't assi I have always received courteous, friendly and professional customer service here. Everyone I spoke with was eager to help, even if they weren't assigned to my "case." I have had a few strange issues with my vehicle and I absolutely felt heard by the staff; they seemed genuinely eager to solve the problems. It was also a pleasure to deal with their loaner vehicle department and extra thanks for providing such nice (and clean!) loaners for our convenience. More

Effective professional attention to our vehicles needs It is of great satisfaction experiencing professional care, service, and results taken on our vehicles. One can also appreciate being able to effecti It is of great satisfaction experiencing professional care, service, and results taken on our vehicles. One can also appreciate being able to effectively communicate with any member of Mercedes Benz of Albuquerque for adequate services, follow ups, or consultations. More

safety inspecton I took advantage of your free safety inspection, and found out more than I wanted!! But I now know the items that need to be addressed. The Tech was s I took advantage of your free safety inspection, and found out more than I wanted!! But I now know the items that need to be addressed. The Tech was super, knowledgeable and explained everything in detail, and provided a copy of the inspection. The tires were low, he pumped them up to spec. More

Excellent service - provided by Nile My excellent service experience at Albuquerque Porsche started the very second I pulled into the garage. Nile came out to greet me and quickly process My excellent service experience at Albuquerque Porsche started the very second I pulled into the garage. Nile came out to greet me and quickly processed my service docs. I also also promptly provided shuttle service to my home, and picked up the following day after my vehicle was repaired. This was an awesome, very professional team to work with. More

Great Service I have always been approached with a friendliness and efficiency. Providing a Loaner is a convenience that I appreciate during servicing. I also val I have always been approached with a friendliness and efficiency. Providing a Loaner is a convenience that I appreciate during servicing. I also value that the service employees call me with the process and servicing of the car and when it will be ready for pickup. More

Improvement Needed I have been a customer for 24 years. I am on my fourth S Class and the service I have gotten over the years has been very good. First Rick Ferrari a I have been a customer for 24 years. I am on my fourth S Class and the service I have gotten over the years has been very good. First Rick Ferrari as my service agent and then Leland has always done a great job. I have had a loaned vehicle over the years and the experience has been fine. But now when I am loaned a car I do not feel good about the process. The volume of documents, initials and signatures are fairly extensive and the demand for a credit card now surprises me. The Audi/Porsche people are not as friendly and one is almost made to feel like we are not to be trusted with the loaner. I do not like it. You may feel this is necessary because some have done you wrong but I feel I am being treated shabbily by Mercedes Benz. Not something I have experienced in the past. The last loaner the agent goes out thoroughly inspects the car, crawls in to verify the tank is full, gives me the key and leaves. Now when I start the car the air conditioning does not work. Now back into Mercedes, they check it and it does not work. Now I wait on another car and have to go through the whole process again, Initialing, signing, inspecting. When I rent a car from Hertz I do none of this.I am normally at their counter less than 2 minutes and they require one signature, no initialing, no walk around inspection and no one goes into the car before me and sometimes they make me show a drivers license. They certainly do not require any insurance information and they do not make a copy of my drivers License. While waiting on my second car I asked a salesman about one of the four door cars on their floor. The answer I got was somewhat hostile. It was like I should have known the answer or I should not have been there. I was asking why someone would pay $150,000 for the GT model on the floor when they could buy a very nice S Class for much less money. Apparently my question offended him and at first he did not answer. After a long pause he then described in terse language about how theirs was more of a sports car ride and handing and not like a Mercedes at all. I do not consider a car with four doors a sports car. The loan process, the lack of friendliness, and the hostile attitude made this about my worst experience with this dealership. Leland was fine but the rest of it was quite poor. More