Mercedes Benz of Albuquerque

Check in and out of service was very easy, and it was helpful to be provided with a loaner car so I could take care of my errands during my day in ABQ. Fred and Santiago know what they are doing, so all helpful to be provided with a loaner car so I could take care of my errands during my day in ABQ. Fred and Santiago know what they are doing, so all went smoothly; it's nice to continue to work with the same people on each visit. I appreciate how clean my car is when I pick it up. The only drawback is how far out service is booking these days. More

Poor customer service. From the initial phone call where the woman was rude and confrontational to the actual appointment that she never set. Each interaction was a series From the initial phone call where the woman was rude and confrontational to the actual appointment that she never set. Each interaction was a series of disappointments. Apparently communicating with your customers, setting expectations, and following up are something you need pay extra for? Was non existent. More

Outstanding service! Joe was huge help getting our purchase contract that included first oil change. Joe was huge help getting our purchase contract that included first oil change. More

Very pleased with the Service Dept. Found the problem and fixed it. Even washed my car Found the problem and fixed it. Even washed my car More

The service department is great, there have been a few minor mishaps over the years, the worst witch was breaking the driver side door glass on my wife’s car minor mishaps over the years, the worst witch was breaking the driver side door glass on my wife’s car More

Fred communicates very well and he provides excellent, professional, and dependable service! He responds to all my questions. professional, and dependable service! He responds to all my questions. More

Lionel was the service person whom I worked with and he did an amazing job. did an amazing job. More

Excellent customer service team. All members are attentive, knowledgeable and provide well-informed service plan to maintain optimum performance of vehicle. All members are attentive, knowledgeable and provide well-informed service plan to maintain optimum performance of vehicle. More

Audi representatives are people who really care, you’re not just a number. Thank you Fred for your professionalism. not just a number. Thank you Fred for your professionalism. More

Easy process to schedule a service appointment and little repeated steps upon checking car in. Service techs very nice and efficient. Even though the assigned tech was busy another immediately attended to me repeated steps upon checking car in. Service techs very nice and efficient. Even though the assigned tech was busy another immediately attended to me on checkin. Easy checkout by text allows review of invoice and payment prior to arriving which was very quick and efficient to pick car up. Thank you! More