Mercedes Benz of Albuquerque

Eric Diaz was my Porsche sales rep and Brandon Maese was my Porsche "Pro". We purchased a new electric Macan-4. It was a bit frustrating that the delivery of the car took from February 2 (when we ordered) my Porsche "Pro". We purchased a new electric Macan-4. It was a bit frustrating that the delivery of the car took from February 2 (when we ordered) to October 26 for delivery but it wasn't Eric's fault. The Macan-4 is a brand new model for Porsche. Brandon spent over 2 hours with us to educate us about how to charge and operate the new electric vehicle. He was extremely friendly, helpful, and knowledgeable about how to drive and take car of our new car. More

I was incredibly disappointed that it took months just to schedule an appointment for the recalls. Once we finally got the cars in for the work, it took nearly two weeks to complete the service on one of the schedule an appointment for the recalls. Once we finally got the cars in for the work, it took nearly two weeks to complete the service on one of the cars, all because we needed new tires. I have never experienced a car taking two weeks just to install new tires. On top of that, the communication regarding the status of our vehicles was virtually non-existent. We had to call the dealership ourselves to find out what was happening. At no point did we receive phone calls to keep us updated on the status. If we hadn't called the dealership every few days, we would have had no idea what was going on, and every estimated time of completion provided to us was missed it was lie after lie and missed expectation after missed expectation. This has been the worst service I have ever received. I also sent a follow-up email regarding Auto's price match on tires, but I have yet to hear back from the dealership. It is unfortunate that this is the closest Audi dealership to us. They are already an hour away, so having to get service there is frustrating, and knowing we'll receive such poor customer service makes it even more annoying. We need to explore other options, especially after this last experience. More

Professional Immaculate On time Expensive Friendly Expensive Expensive Seriously?!? A video looking under the hood? time Expensive Friendly Expensive Expensive Seriously?!? A video looking under the hood? More

Rob was very pleasant and helpful and got our car done ahead of time. Great experience! ahead of time. Great experience! More

Amazing work, quick and stellar service from the time of drop off and pick up. drop off and pick up. More

Appointment time arrived and Javier was prompt and got our van into service right away. The courtesy car was an added bonus to take us to/from a breakfast spot. The service was completed before Noon and w our van into service right away. The courtesy car was an added bonus to take us to/from a breakfast spot. The service was completed before Noon and we were on our way. More

First Service was Great - Prompt attention. ..immediate service...courteous staff. Comfortable lounge. Vehicle returned clean. Thank You! ..immediate service...courteous staff. Comfortable lounge. Vehicle returned clean. Thank You! More

Professional service, excellent work done right the first by people who know my vehicle. I also liked the use of a loaner vehicle. by people who know my vehicle. I also liked the use of a loaner vehicle. More

The dealership as a whole does very well by me. I had only one situation that I thought we might talk about. I had only one situation that I thought we might talk about. More

Javier and Robert are excellent Ambassadors for M-B Albuquerque ...They both gave me outstanding service and consideration! As a result I intend to schedule an annual Sprinter service appointment when Albuquerque ...They both gave me outstanding service and consideration! As a result I intend to schedule an annual Sprinter service appointment when I visit/camp in the Abiquiu area. More